Julie, thank you, I believe you have impacted my life beyond the call of duty today you went above and beyond to provide advice and help on how to manage my debt via a charity. My rare disease has le... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Thank you Martin for your incredible support when I contacted you on Friday evening. Absolute delight to deal with yourself and you made what I thought would be a difficult call such an easy and smoot... Toon meer
Bedrijf heeft geantwoord
The advisor was very helpful, gave me all the options available. They understand people’s circumstances especially at this moment in time. This company has the customers best interest at heart and do... Toon meer
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This company is great at their job. Understanding and appreciation what a problem it is when a telephone company request payment when not actually owed, when not with them and ongoing query. So they p... Toon meer
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Bedrijfsgegevens
Over EP Financial Solutions
Geschreven door het bedrijf
Helping you find a way forward
Financial difficulty can happen to anyone. A change in circumstances, an unexpected expense, or simply the rising cost of everyday life can make managing commitments more difficult than expected. If you've heard from us, we're here to help you understand your options and find a way forward.
Everyday People Financial Solutions (EP Financial Solutions) works on behalf of trusted brands to support their customers, typically when an account has fallen into arrears. Our role is to understand your circumstances and work with you towards a solution that is affordable, realistic and sustainable.
We listen. We don't judge.
We understand that talking about money can sometimes feel difficult. That's why our trained specialists take the time to listen and understand your individual circumstances. We'll talk through your situation with you, consider what you can reasonably afford and help identify an appropriate way forward.
There isn't a one-size-fits-all answer. Everyone's circumstances are different, and the support we provide is centred around finding a solution that works for your situation.
Support built around real life
Our goal is to make dealing with financial difficulty feel more manageable. That means treating you with respect, communicating clearly and giving you the opportunity to tell us when something has changed. If you're struggling, we'd encourage you to speak with us so we can understand what's happening and explore the support available to you.
We're committed to delivering a customer experience built around compassion, understanding and sustainable outcomes.
Everyday People Financial Solutions is authorised and regulated by the Financial Conduct Authority and is part of the Everyday People Group of companies.
How can we help?
Find out more about EP Financial Solutions, manage your account online, or get answers to some of our most frequently asked questions.
Contactgegevens
9 George Square, G2 1DY, Glasgow, Verenigd Koninkrijk
- 0141 846 0765
- contactus@MyEPFS.com
- myepfs.com
4,6
Uitstekend
494 reviews
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Zo gebruikt dit bedrijf Trustpilot
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“Excellent service from ANDREA!
“Excellent service from EP Financial Solutions. Andrea was very professional, friendly and helpful throughout the whole process. She explained everything clearly, answered all my questions and made everything easy to understand. I really appreciated Andrea’s patience and support, and I felt confident and well looked after. I would highly recommend Andrea and EP Financial Solutions to anyone looking for professional financial advice. Thank you, Andrea, for the excellent service!”
19 augustus 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide this review. We’re so pleased Andrea looked after you so well, and we’ll make sure she sees your kind words.
Very easy and not hard to understand…
Very easy and not hard to understand how the service
18 augustus 2026
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Antwoord van EP Financial Solutions
Thank you for your review. We’re pleased you found the service simple and easy to understand.
The advisor was friendly and helpful
The advisor was friendly, very helpful and listened to me without judgement. She also remembered me from a previous call so I didn't need to repeat myself. She supported me to make a payment plan that was affordable for me and I really appreciated that.
18 augustus 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for sharing your experience. We know conversations about finances aren’t always easy, so we’re really pleased you felt comfortable, listened to and supported. It’s also great to hear that you found a payment plan that works for you.
I have a good experience to have…
I have a good experience to have communication with advisor. He was kind and gave me every possible help.
15 augustus 2026
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Antwoord van EP Financial Solutions
Thank you for your review. We’re pleased to hear your adviser was kind and helpful.
Thank you Martin!! 11/10
Thank you Martin for your incredible support when I contacted you on Friday evening. Absolute delight to deal with yourself and you made what I thought would be a difficult call such an easy and smooth one. The company are very lucky to have you and I wish you all the best in the future, you will absolutely smash it. Keep being amazing. Much love from Mwansa
14 augustus 2026
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Antwoord van EP Financial Solutions
Thank you for such a lovely review, Mwansa. We’re so pleased Martin made everything feel easy and straightforward. We’ll make sure your kind words are passed on to him!
My experience with EP Financial…
My experience with EP Financial Solutions was very positive. They were very helpful, while being efficient at what they do. I have no hesitation in recommending this organisation.
14 augustus 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your kind words and recommendation. We’re really pleased you had a positive experience with our team.
Very happy to talk understanding 😊
Very happy to talk understanding and patience
No demanding estrea.
Just want to help u work it out.
When u do it's a load off ur mind peace is priceless ✨️
12 augustus 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your lovely feedback. We’re really pleased to hear that you felt listened to and supported, and that our team gave you the time and patience you needed. It’s especially nice to hear that getting things sorted has given you some peace of mind.
Antwoord van EP Financial Solutions
We're glad we could help, and we appreciate you taking the time to leave us a review.
A Difficult subject for any staff…
A Difficult subject for any staff member ?
Young lady with respect and determination got her message across.
Would like staff with this ability in my employ.
6 augustus 2026
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Antwoord van EP Financial Solutions
Thank you for taking the time to share your experience. It’s great to hear that our colleague handled the conversation with respect and professionalism.
Great customer service
Great customer service. What appealed to me most was the effort to understand my financial situation and the willingness to work out a plan I am comfortable with.
4 augustus 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We're glad to hear that our advisor took the time to understand your financial situation and worked with you to find a solution you felt comfortable with. Supporting customers in a fair and understanding way is at the heart of what we do.
Thank you for taking the time to share your experience.
The person was helpful and understood…
The person was helpful and understood me on what I can afford to pay
3 augustus 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your review.
We're glad to hear that the advisor took the time to understand your circumstances and helped you find a payment solution that was affordable for you.
Professional Attitude Sympathetic
Complete professional no bias or judgemental comments very sympathetic
3 augustus 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We're glad to hear that you found our team professional, understanding, and free from judgement. Treating every customer with respect and empathy is at the heart of what we do.
We appreciate you taking the time to share your feedback.
I'm speech impaired
I'm speech impaired, due to mouth cancer,the young lady was very patient with empathetic in her speech, a few times I had to repeat what I was trying to say,she was very patient
Over All 100%
31 juli 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you so much for your kind review.
We're really glad to hear that our advisor took the time to listen patiently and support you in a way that made you feel comfortable. We understand that everyone communicates differently, and it's important to us that every customer feels heard.
Easy to comunicate and very helpful
Easy to comunicate and very helpful
28 juli 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We're glad to hear that you found our team easy to talk to and helpful. We appreciate you taking the time to share your feedback.
Agent listened and was very helpful
Agent listened and was very helpful
27 juli 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We're glad to hear that the advisor took the time to listen and provide helpful support. We appreciate you taking the time to share your feedback.
The lady I spoke to was amazing it was…
The lady I spoke to was amazing it was amazing to actually speak to a human instead of all what’s app digital rubbish
21 juli 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We're really pleased to hear that you had a positive experience with our advisor. We know there's no substitute for speaking to a real person, and we're glad we could help. Thank you for taking the time to share your feedback.
The person I spoke to on 17/07/2026 …
The person I spoke to on 17/07/2026 time 14:04 pm was very clear , understanding will to help and did help ! Great communication skills and amazing customers service. Many thanks
17 juli 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your kind review. We're glad to hear that the colleague you spoke with was clear, understanding, and able to help. Your comments about their communication and customer service are greatly appreciated, and we'll make sure your feedback is shared with the team.
The staff here are super friendly and…
The staff here are super friendly and always very helpful and patient. They explained things clearly and made everything simple and stress free
Thanks to all the team that have helped me with my account... you all deserve a RISE ....... PAUL BROWN....
14 juli 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We're really pleased to hear that our team has been friendly, patient, and able to make everything clear and as stress-free as possible. It's great to know you've had such a positive experience, and we'll be sure to pass your kind comments on to everyone who has helped with your account. Thank you for your review.
This company is great at their job
This company is great at their job. Understanding and appreciation what a problem it is when a telephone company request payment when not actually owed, when not with them and ongoing query. So they put hold on things until query is sorted and the unnamed broadband company is sorted with us. Advisor fantastic. Very friendly and helpful
2 juli 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We're pleased to hear that our advisor was friendly, helpful, and took the time to understand the situation. Thank you for taking the time to share your experience.
Dont be scared to talk to them if you…
Dont be scared to talk to them if you are one of those people.they will help you and give you links to help if needed.
Very polite. Put my mind at ease.
Cheers.
30 juni 2026
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We're glad to hear that our team helped put your mind at ease and that you found the support helpful. We know it can feel daunting to make that first call, so it's great to hear your experience was a positive one. Thank you for your recommendation and for taking the time to share your feedback.
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