Julie, thank you, I believe you have impacted my life beyond the call of duty today you went above and beyond to provide advice and help on how to manage my debt via a charity. My rare disease has le... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Thank you Martin for your incredible support when I contacted you on Friday evening. Absolute delight to deal with yourself and you made what I thought would be a difficult call such an easy and smoot... Toon meer
Bedrijf heeft geantwoord
The advisor was very helpful, gave me all the options available. They understand people’s circumstances especially at this moment in time. This company has the customers best interest at heart and do... Toon meer
Bedrijf heeft geantwoord
This company is great at their job. Understanding and appreciation what a problem it is when a telephone company request payment when not actually owed, when not with them and ongoing query. So they p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over EP Financial Solutions
Geschreven door het bedrijf
Helping you find a way forward
Financial difficulty can happen to anyone. A change in circumstances, an unexpected expense, or simply the rising cost of everyday life can make managing commitments more difficult than expected. If you've heard from us, we're here to help you understand your options and find a way forward.
Everyday People Financial Solutions (EP Financial Solutions) works on behalf of trusted brands to support their customers, typically when an account has fallen into arrears. Our role is to understand your circumstances and work with you towards a solution that is affordable, realistic and sustainable.
We listen. We don't judge.
We understand that talking about money can sometimes feel difficult. That's why our trained specialists take the time to listen and understand your individual circumstances. We'll talk through your situation with you, consider what you can reasonably afford and help identify an appropriate way forward.
There isn't a one-size-fits-all answer. Everyone's circumstances are different, and the support we provide is centred around finding a solution that works for your situation.
Support built around real life
Our goal is to make dealing with financial difficulty feel more manageable. That means treating you with respect, communicating clearly and giving you the opportunity to tell us when something has changed. If you're struggling, we'd encourage you to speak with us so we can understand what's happening and explore the support available to you.
We're committed to delivering a customer experience built around compassion, understanding and sustainable outcomes.
Everyday People Financial Solutions is authorised and regulated by the Financial Conduct Authority and is part of the Everyday People Group of companies.
How can we help?
Find out more about EP Financial Solutions, manage your account online, or get answers to some of our most frequently asked questions.
Contactgegevens
9 George Square, G2 1DY, Glasgow, Verenigd Koninkrijk
- 0141 846 0765
- contactus@MyEPFS.com
- myepfs.com
4,6
Uitstekend
494 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The advisor was helpful and kind…
The advisor was helpful and kind dealing with a situation that should have been resolved a year ago. He gave helpful advice and sent a letter for me
8 december 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Very glad to hear you found our team member helpful and kind. We appreciate the feedback.
Caller was very polite and friendly
Caller was very polite and friendly. Easy interaction. Simple service.
8 december 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide feedback. We appreciate it.
Very great customer service
Very great customer service. The staff was so supportive on the phone and shared more helpful information I was not aware of.
8 december 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide feedback. We appreciate it.
Very helpful and friendly
Very helpful and friendly, listening to your credit issue and was not judgemental. Pleasant experience do not be afraid to call them .
They will help you .
5 december 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide feedback. We appreciate it.
AGENT
Very helpful agent empathetic and great advise to find a solution to my outstanding debt
2 december 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
It's great to know you found our team member helpful and empathetic. We appreciate you taking the time to provide a review.
Polite, helpful and efficient
I had a call regarding a missed payment that I was unaware of. The member of staff who helped me sort it was helpful and conscientious, and everything was sorted within a few minutes. Excellent service. Thank you!
27 november 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We are very pleased that you found the service excellent and that our team member was helpful and conscientious. We appreciate the review.
Payment i had made
I had a query regarding a payment i had already paid. Spoke to advisor, who said what he was going to do, which was fine. Just waiting on outcome.
26 november 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your feedback. We appreciate the review.
QUICK COMPETENT AND HELPFUL
SORTED A BILLING ERROR BY EE VERY QUICKLY
NO WAITING TIME TO PICK UP PHONE
VERY COMPETENT AND HELPFUL ADVISER
SHAME I CAN'T SAY THE SAME FOR EE CAUSING ME WORRY AND TIMEWASTING HASSLE
26 november 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your feedback. We appreciate the review.
Very good customer service received
Very good customer service received
21 november 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your feedback. We appreciate the review.
The gentleman who called me was…
The gentleman who called me was extremely polite, considerate and helpful. Even so hi called me to do his job for his company and collect a payment he first wanted to receive some information from me about other outstanding debts and he wanted to make sure that I have enough funds for food for my 3 children.
I am very grateful for his help and support.
Good bless him.
21 november 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the review. We are pleased to hear you found our team member polite, considerate, and helpful, and that we were able to offer help and support.
No body likes dealing with agencies
No body likes dealing with agencies. But I actually thought these guys were pretty good. They were fair, didn’t heras me and the agent actually knew a lot about the client they were representing.
18 november 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your review. We’re glad you felt you were treated fairly and that our agent was helpful and knowledgeable. If you need anything else, we’re here to help.
Outstanding Client Experience
I spoke to Jacqueline on 11/11/25 @ 16:00.
This lady was extremely helpful and knowledgeable about the issue with your Client and a suggested outstanding account balance.
Unfortunately the outstanding sum was, in fact, not due as we had spoken to your Client sometime before regarding this.
Jacqueline was more than helpful by letting us know what the total sum requested was made up of.
It appears that there are 3 x ‘Referral Fees’totalling £45 - which now makes up nearly 50% of the suggested outstanding balance ?
Somewhat of a problem - given the matter had already been resolved.
We are more than happy that Jacqueline has now placed the account on hold for a monthly period - in order for us to contact our mutual Client / Supplier.
Jacqueline provided us with a direct contact number for the accounts team to speak with them.
All in all an “eleven out of ten” experience.
11 november 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to leave the positive review of your interaction with Jacqueline. We'll ensure your feedback is passed on.
A professional contact which reinforced…
A professional contact which reinforced the arrangements already in place and I am happy with the way I have been dealt with.
10 november 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the feedback. We appreciate you taking the time to provide a review.
Advisor was helpful and supportive
Advisor was helpful and supportive. Very happy with the service.
6 november 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
It's great to know you found our team helpful and supportive. Thank you for the feedback. We appreciate the review.
Very helpful and easy to communicate
Very helpful and easy to communicate
5 november 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the feedback. We appreciate the review.
Extremely helpful.
The gentleman I spoke to today was very helpful which allowed me to resolve the issue with the third party.
3 november 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the feedback. We appreciate the review. We are glad you found our team member helpful.
Very patient and good listener
5 november 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the feedback. We appreciate the review.
Advisor was helpful and considerate
Advisor was helpful and considerate
3 november 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the feedback. We appreciate the review.
Tha advisor was so helpful and friendly
Tha advisor was so helpful and friendly
29 oktober 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you. We appreciate the review.
Antwoord van EP Financial Solutions
Thank you. We appreciate the review.
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