Julie, thank you, I believe you have impacted my life beyond the call of duty today you went above and beyond to provide advice and help on how to manage my debt via a charity. My rare disease has le... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Thank you Martin for your incredible support when I contacted you on Friday evening. Absolute delight to deal with yourself and you made what I thought would be a difficult call such an easy and smoot... Toon meer
Bedrijf heeft geantwoord
The advisor was very helpful, gave me all the options available. They understand people’s circumstances especially at this moment in time. This company has the customers best interest at heart and do... Toon meer
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This company is great at their job. Understanding and appreciation what a problem it is when a telephone company request payment when not actually owed, when not with them and ongoing query. So they p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over EP Financial Solutions
Geschreven door het bedrijf
Helping you find a way forward
Financial difficulty can happen to anyone. A change in circumstances, an unexpected expense, or simply the rising cost of everyday life can make managing commitments more difficult than expected. If you've heard from us, we're here to help you understand your options and find a way forward.
Everyday People Financial Solutions (EP Financial Solutions) works on behalf of trusted brands to support their customers, typically when an account has fallen into arrears. Our role is to understand your circumstances and work with you towards a solution that is affordable, realistic and sustainable.
We listen. We don't judge.
We understand that talking about money can sometimes feel difficult. That's why our trained specialists take the time to listen and understand your individual circumstances. We'll talk through your situation with you, consider what you can reasonably afford and help identify an appropriate way forward.
There isn't a one-size-fits-all answer. Everyone's circumstances are different, and the support we provide is centred around finding a solution that works for your situation.
Support built around real life
Our goal is to make dealing with financial difficulty feel more manageable. That means treating you with respect, communicating clearly and giving you the opportunity to tell us when something has changed. If you're struggling, we'd encourage you to speak with us so we can understand what's happening and explore the support available to you.
We're committed to delivering a customer experience built around compassion, understanding and sustainable outcomes.
Everyday People Financial Solutions is authorised and regulated by the Financial Conduct Authority and is part of the Everyday People Group of companies.
How can we help?
Find out more about EP Financial Solutions, manage your account online, or get answers to some of our most frequently asked questions.
Contactgegevens
9 George Square, G2 1DY, Glasgow, Verenigd Koninkrijk
- 0141 846 0765
- contactus@MyEPFS.com
- myepfs.com
4,6
Uitstekend
494 reviews
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Donna on phone was amazing thank you🙂-…
Donna on phone was amazing thank you🙂- Kieran
20 oktober 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the feedback. We will pass on the kind words to Donna.
Antwoord van EP Financial Solutions
Thank you for taking time to provide a review. We appreciate it.
Moving forward
I have been in debt for a long time and found talking to my debtors very difficult , hostile some what aggressive , not this lady I felt she cared and was very compassionate and understood how difficult just talking can be , not this lady she made me feel calm and relaxed and actually cared about my circumstances. Made dealing with my debt so much nicer and I can see a light at the end of the tunnel again .
15 oktober 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide feedback. We know it can be difficult to talk about debt, and we’re so glad our advisor made you feel supported and at ease. It’s great to hear you now feel more positive and can see a way forward.
Antwoord van EP Financial Solutions
Thank you for the review; we are pleased to know you found the teams service to be helpful.
Very rude and not helpful at all.
I spoke to this company twice in the last three weeks. Each time I call in they are all chirpy until you tell them your name. I found the advisors tone changed immediately upon asking my details. We are all human being regardless of which part of the world we are from. I was born in this country. Indirect racism unfortunately.
10 oktober 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We’re sorry to hear that you’ve come away with this impression after speaking with our team.
At EP Financial Solutions, our approach is always to listen first and never judge. We aim to treat every person with compassion and respect, regardless of their circumstances. The experience you’ve described doesn’t reflect the standards we work to uphold.
As we’re unable to identify your case from this review alone, please respond to the message we’ve sent via Trustpilot or contact us at complaints@myepfs.com with any reference details you may have received.
We’re here to help and will make sure this is reviewed promptly.
Appreciated that someone listened to…
Appreciated that someone listened to understand, rather than listen to respond. There is always a solution.
6 oktober 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thanks you for taking the time to provide feedback. It is always pleasing to read that our team have listened and understood.
Very helpful and well informed adviser.
Very helpful and well informed adviser.
Understood the situation very well and provided good advice regarding future action.
9 oktober 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We appreciate the review, thank you. Glad to know our advisor was helpful and well informed.
Antwoord van EP Financial Solutions
Many thanks for the review.
The advisor was very compassionate!
The advisor that I spoke to was incredibly understanding of circumstances and gave me some reassurance that things do get better. I wish I caught his name because he deserves some recognition for going the extra mile!
8 oktober 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide feedback. We are glad to know our team member has been compassionate and understanding.
It was an open communication…
It was an open communication surrounding
With professionalism.
7 oktober 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide feedback. Glad to know you were happy with how we engaged.
Easy as that
With the memmber off staff i had to help me the bill has been paid and account n9w closed. Was happy to listen to all my questions and by working together was able to get it all paid. Was there to help not judge thanks for your help
8 oktober 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for sharing your experience. We’re glad our team could support you and that everything was resolved smoothly.
Overdue non existent IONOS account
Chasing me for a non existent IONOS invoice on an account that I closed @5years ago. ended up sorting it directly with IONOS. No payment required
3 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We’re sorry to hear about your experience.
We understand it would be concerning to receive correspondence about an account you believe to be closed. We only act on instructions from our clients and always seek to ensure any information provided to us is accurate and up to date.
If the account in question was closed and no payment was required, we’ll be happy to confirm that our records reflect this correctly.
As we’re unable to identify your case from this review alone, please respond to the message we’ve sent via Trustpilot or contact us at complaints@myepfs.com with any reference details you may have received.
We’re here to help and will make sure this is reviewed promptly.
Very helpful and considerate options
Very helpful and considerate options
2 oktober 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We are pleased to know you found your interaction with us to be helpful and considerate. Thank you for the review.
No one likes a debt collector so I…
No one likes a debt collector so I can’t give them five stars, but they were professional, informative and helpful.
1 oktober 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the review. We are pleased to know that you found our team members professional, informative, and helpful.
The lady was very professional
The lady was very professional. Unlike the customer service from Plusnet
1 oktober 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide this feedback. We appreciate the review.
Excellent customer service great support
Excellent customer service great support
26 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide a review. It's great to know you received excellent customer service.
Good development in connectivity
Good development in connectivity, but very hard to access investment to grow.
23 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the review.
Don't be frightened
Your team made things easy to understand and put my mind at ease when doing a payment plan. My past dealings with creditors had left me frightened, from the go your team treated me like friends,
22 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
That is great to hear. We appreciate this feedback and are glad to know that the team made things easy.
They are very professional
They are very professional.
They try to help their customer.
Love all of them. ❤️❤️❤️❤️❤️
18 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide this feedback, it is much appreciated.
Big thanks to Sean for being very…
Big thanks to Sean for being very informative and great communication!
17 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you, we'll ensure to pass the feedback onto Sean.
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