Julie, thank you, I believe you have impacted my life beyond the call of duty today you went above and beyond to provide advice and help on how to manage my debt via a charity. My rare disease has le... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Thank you Martin for your incredible support when I contacted you on Friday evening. Absolute delight to deal with yourself and you made what I thought would be a difficult call such an easy and smoot... Toon meer
Bedrijf heeft geantwoord
The advisor was very helpful, gave me all the options available. They understand people’s circumstances especially at this moment in time. This company has the customers best interest at heart and do... Toon meer
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This company is great at their job. Understanding and appreciation what a problem it is when a telephone company request payment when not actually owed, when not with them and ongoing query. So they p... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over EP Financial Solutions
Geschreven door het bedrijf
Helping you find a way forward
Financial difficulty can happen to anyone. A change in circumstances, an unexpected expense, or simply the rising cost of everyday life can make managing commitments more difficult than expected. If you've heard from us, we're here to help you understand your options and find a way forward.
Everyday People Financial Solutions (EP Financial Solutions) works on behalf of trusted brands to support their customers, typically when an account has fallen into arrears. Our role is to understand your circumstances and work with you towards a solution that is affordable, realistic and sustainable.
We listen. We don't judge.
We understand that talking about money can sometimes feel difficult. That's why our trained specialists take the time to listen and understand your individual circumstances. We'll talk through your situation with you, consider what you can reasonably afford and help identify an appropriate way forward.
There isn't a one-size-fits-all answer. Everyone's circumstances are different, and the support we provide is centred around finding a solution that works for your situation.
Support built around real life
Our goal is to make dealing with financial difficulty feel more manageable. That means treating you with respect, communicating clearly and giving you the opportunity to tell us when something has changed. If you're struggling, we'd encourage you to speak with us so we can understand what's happening and explore the support available to you.
We're committed to delivering a customer experience built around compassion, understanding and sustainable outcomes.
Everyday People Financial Solutions is authorised and regulated by the Financial Conduct Authority and is part of the Everyday People Group of companies.
How can we help?
Find out more about EP Financial Solutions, manage your account online, or get answers to some of our most frequently asked questions.
Contactgegevens
9 George Square, G2 1DY, Glasgow, Verenigd Koninkrijk
- 0141 846 0765
- contactus@MyEPFS.com
- myepfs.com
4,6
Uitstekend
494 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Understanding
Good customer care service and understood everything and sorted out was a nice experience to be understood
12 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking time to provide the review. We appreciate it.
Really patient.
11 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thanks for the review. It is much appreciated.
Spoke with June who have great customer…
Spoke with June who have great customer service and solve my problem with full of patience such a lovely staff.
11 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thanks for the feedback on June. We'll be sure to pass your kind message on. We appreciate you taking the time to provide a review.
Helpful advice
Good advise and help.Very polite and clear communication.
10 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the feedback; it is much appreciated. We are pleased to know you found our team to be very polite and our communication to be clear.
This is a very fair company to deal…
This is a very fair company to deal with paying debts and fines is never nice 👍🏾 but these people make feel not so bad
8 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the feedback. We much appreciate you taking the time to provide this review.
Very understanding of my presant issues
Very understanding of my present circumstances. Very polite
3 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for the feedback. We much appreciate you taking the time to provide a review.
incredibly friendly and professional…
incredibly friendly and professional customer service with attention to detail
30 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide your feedback. We are glad to know you found our team to be friendly and professional.
Very happy very happy very happy
Very happy very happy very happy
2 september 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide your feedback. It is much appreciated.
Antwoord van EP Financial Solutions
Thank you for taking the time to provide your feedback. It is much appreciated.
Very piliot and helpful with the…
Very piliot and helpful with the information that I need and I will get this resolved and I need help and advice please and training
25 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide a review. It's much appreciated.
Not bad company tbh
Not bad company tbh, dealt with a few in my time and these are not bad
22 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide a review. We appreciate your feedback.
My Experience With EP Financial Solutionswas very good
My experience was very good. After a few questions to make sure that I, whom am a Pensioner, was covered to pay all my other bills, my transaction was handled very efficiently, kindly and compassionately. I would recommend EP Financial Solutions to anyone who is perhaps having problems with outstanding debts. They are very polite and handle elderly people very sensitively.
19 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you so much for sharing your experience. We’re really glad to hear you felt treated with kindness and compassion, and that the process was handled efficiently for you. It means a lot to know our support is making a difference, and your recommendation is greatly appreciated.
This company does zero due diligence or…
This company does zero due diligence or research and just takes anything that falls in their hands, they have tried to charge minors and people that don’t exist money!!
19 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Hi there, thanks for taking the time to share this feedback.
We want to reassure you that we only work with trusted and well-established brands, and our role is to support people who find themselves in financial difficulty. At the same time, when something doesn’t look right, we make sure to support escalating the circumstances back to our clients so it can be properly investigated.
From what you’ve said, it sounds like this may be a case of incorrect or fraudulent credit being set up, which is something we take very seriously. We absolutely don’t want to be contacting minors or people who aren’t responsible for the debt, and we’ll always step in to put things right if that’s the case.
If you’re happy to share some details with us directly, we can look into this straight away. You can reach our team at complaints@myepfs.com, and we’ll make sure this is properly investigated for you.
My Advisor’s approach
Your advisor listened and understood everything that I had explained to her!
Her response was very reassuring and I was told that the relevant information would get relayed back to the company in question and that she will contact me again if necessary! I found this advisor to be very polite and helpful very professional and understanding more than I can say about the company chasing up Full Payment when I’ve always paid monthly!!!
18 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide feedback on the Advisor who supported you. We are very pleased to know they were polite, helpful and listened and understood.
Antwoord van EP Financial Solutions
Thank you for the feedback. We appreciate it.
Very helpful friendly staff.
Very helpful friendly staff.
Felt supported with affordable solutions for my situation.
Definitely would recommend.
11 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Very happy to hear our team supported with an affordable solution. We much appreciate your feedback.
Very excellent customer service adviser…
Very excellent customer service adviser and informative and concise information.
Very professional service and good customer interaction and step by step support.
11 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for taking the time to provide this feedback, it is much appreciated. We are glad you found our team provided excellent levels of service.
Sorted at last
They are so helpful and really explain everything, different ways to sort out payments and really listen to what you have to say. They sort out the best way for you. Thank you 😊
7 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you, we are really pleased you found our team to be helpful and we appreciate you taking the time to provide this review.
Refuse to listen to reality
Couldn't tell you how many times I've answered the phone or informed them that I'm not the person they think I am, nor have I ever someone with that name.
Now today, I had received FIVE identical texts so once again, I go to their website to tell them that it's the wrong number.
I then get a sixthte text of the day! Absolute joke. This is literally harassment at this point...
4 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
Thank you for your feedback. We understand how frustrating it must be to receive repeated contact, especially if you’re not the intended recipient.
We want to reassure you that we do not knowingly contact individuals at the same contact number multiple times a day, and certainly not when we’ve been told the number is incorrect. If that has happened, it may point to a technical issue or incorrect information, and we’d very much like the opportunity to investigate.
If you’ve already tried to notify us, we’re sorry if that hasn’t been picked up properly. We’re committed to correcting any mistakes and ensuring your number is removed if it doesn’t belong on our system.
As we’re unable to identify an account from this review alone, we’ve reached out to you via TrustPilot and would really appreciate if you provide them the number you have been texted on. This will allow us to investigate.
Alternatively, you can contact our Complaints Team directly at complaints@myepfs.com, and we will prioritise resolving this.
We’re here to help and ensure this is dealt with properly.
Great friendly patient customer advise
Great friendly patient customer advise, really happy I spoke with him
4 augustus 2025
Review zonder uitnodiging
Antwoord van EP Financial Solutions
We are pleased to hear you found our team member friendly and patient. Thank you for taking the time to provide a review.
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