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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

⚠️ WARNING – My Fox Bag / Shop App More than ONE MONTH after ordering, my Fjallraven Lada Sweater Dark Navy has still not arrived in Quito, Ecuador. They shipped it and now refuse any responsibil... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

First time ordering from ‘My Fox Bag’, finding the choice amazing! I chose the Lavender Fjallraven Kanken 15” laptop backpack. I had a query which to my delight and relief, was answered by a human bei... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I love Kanken bags. This size is great for college or work. Carries A4 size files, books & more. Kanken is known for their vibrant colours but I got an unusual design & colour. Bought the shoulder str... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

- Bought the bags on the 19th August. - Reached my mailbox in Singapore on the 31th August - Bags are authentic, new, and undamaged. Very happy with my purchase and how fast they arrived. Price i... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Koffer- en tassenwinkel
  2. Buitensportkleding- en uitrusting

Informatie afkomstig van verschillende externe bronnen

Official Fjällräven Kånken Bag stockist offering a wide range of styles & colours. Free worldwide delivery. 20% non-EU orders. Easy returns. Formerly My Kanken Bag.


Contactgegevens

4,2

Goed

TrustScore 4 uit 5

370 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 66% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 2 weken

Zo gebruikt dit bedrijf Trustpilot

Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.

4,2

Alle reviews

(370)

22 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Great Service

Great service. Ordered a Kanken Mini, which was too small, returned & had the refund within a few days. Meanwhile, I had ordered a slightly larger bag, which was perfect and was delivered within a few days of ordering. Would definitely recommend this company.

19 augustus 2023
Logo My Fox Bag

Antwoord van My Fox Bag

Hi Nicky, that's great to hear and thank you for the review, we really appreciate it. Please also note there is a size guide on the website, just in case you ever need to check! We are always happy to help with questions before purchase, so please get in touch if you have anything to ask!
Kind regards
MFB

Beoordeeld met 1 van de 5 sterren

I ordered a bag in July and I haven't received it

I ordered a bag in late July and still I haven't received it, and I believe I will never receive it after I contacted costumer service at least twice and haven't had any satisfactory answer, on top of that they have a spam mail problem which I fall for it despite all the warning signs, since I was really desperate for the bag that I wanted for so long but finally I had enough money to spend, where I lose ABOUT TRIPLE THE PRICE OF THE BAG and froze my bank account to make sure they won't steal more. I would not recommend this website to anyone.

4 september 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Fast delivery, great prices & very helpful customer service. Thank you!

28 augustus 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Nice

Very nice product

19 juli 2023
Logo My Fox Bag

Antwoord van My Fox Bag

We're really glad that you think so and thank you for leaving this review!
MFB

Beoordeeld met 5 van de 5 sterren

Kanken 15 inch backpack

I first was really hesitated because i thought if i didnt biy at the oroginal fjallraven shop i would be scammed but after two days of ordering the bag arrived in the perfect condition. The delivery is free after 50£ which is super. The team of My Fox Bag is really amaizing because it replies to your emails really fast. And the prices are worth it. I bought a Fjallraven Kånken 15 inch which I was inspired by Ruby Granger. I will always buy fjallraven things at this shop it is the best.

8 augustus 2023
Review zonder uitnodiging
Logo My Fox Bag

Antwoord van My Fox Bag

Hi,
Thank you for this 5 star review and taking the time to let us know your experience, we really appreciate it - and thank you for your order! We're really pleased that you've been so happy with the product and the service.
MFB

Beoordeeld met 2 van de 5 sterren

Fine unless something goes wrong

I placed an order for multiple items on 28th June for next day delivery. The parcel turned up when expected, but unfortunately one of the items they sent was incorrect.

I contacted customer service for a return, however there was apparently an issue with their inbox getting spammed, so I did not receive a reply until I chased them a couple of days after.

I sent back the incorrect item using the prepaid returns label, posted on 5th July and confirmed delivered by Royal Mail 7th of July.

I have yet to hear anything back from customer services, and have chased via email twice with no reply.

I’d either like the item I ordered, or a refund!

11 juli 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good price for the Green Re-Kånken…

Good price for the Green Re-Kånken backpack at a discount. Speedy delivery, arrived in no time. I love the backpack.

17 juni 2023
Logo My Fox Bag

Antwoord van My Fox Bag

Hi,
Thank you for the positive feedback, and also for your order - we're really pleased that you're happy with the bag and our service.
Kind regards
My Fox Bag

Beoordeeld met 1 van de 5 sterren
Logo My Fox Bag

Antwoord van My Fox Bag

Hello Mostafa,
Our estimated delivery time to Saudi Arabia is 12 working days and it is only 9 working days so far - 12 days is an estimate and not a guarantee, due to customs processes in different countries. The parcel was shipped within 24 hours, and I can see from the tracking that it is currently in customs in the destination country. We cannot control how long this part of the process takes, but it should clear customs and be with you very soon.
Kind regards
My Fox Bag

Beoordeeld met 5 van de 5 sterren

I love this bag sm

My bag came in Korea carefully. And it's amazing bag.

16 juni 2023
Logo My Fox Bag

Antwoord van My Fox Bag

Hi Shin,
We're really happy to hear that you love your new Kanken bag! Thank you for your order and thank you for leaving us a great review.
My Fox Bag

Beoordeeld met 5 van de 5 sterren

Great range and reliable provider

Each of my 3 orders have been delivered to Australia with no problems. Products as pictured and described, postage 1-2 wks. Would like to see an AUD conversion table though.

16 juni 2023
Logo My Fox Bag

Antwoord van My Fox Bag

Hi Shelley,
That's brilliant to hear and thank you for taking the time to leave this 5 star review, we hugely appreciate it! We take on board your comments regarding the AUD conversion table and will speak to our developers to see if there is anything we can do.
Kind regards
My Fox Bag

Beoordeeld met 1 van de 5 sterren

I never received my backpack

I never received my backpack; The return time is 25 days, I consider it too long and added to that I had to pay the backpack charge on my credit card as if I had received it. Very bad international delivery service royal mail. They should send with DHL or UPS

21 mei 2023
Logo My Fox Bag

Antwoord van My Fox Bag

Hello Pamela,

We are incredibly sorry for the delay in the courier delivering your parcel.

We have already opened a case on this and are working with the courier, investigating into this and we can assure you that the minute we have an update, you will be informed right away.

Thanks,

My Fox Bag.

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