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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

I ordered a gift for my partner. The “first” package was dispatched on 16th of july and never arrived. After much attempts to contact help desk they said it was dispatched but would launch an enquiry.... Toon meer

Beoordeeld met 2 van de 5 sterren

Beautiful jewellery but badly made/designed. I have the earrings and the bracelet and the clasps are so rubbish - I've lost one charm already (just fell off) and nearly lost an earring but luckily fou... Toon meer

Beoordeeld met 5 van de 5 sterren

I ordered a bracelet and a charm from Frkl and both arrived in Ireland really quickly (especially considering postal strikes and hold-up in customs!) Both items were beautiful but the charm was the wr... Toon meer

Beoordeeld met 2 van de 5 sterren

I purchased the Hero Charm Hoops Midi Earrings in November and couldn't get the clasp to close on one of the earrings. I emailed customer services and received a replacement pair without quibble quick... Toon meer

3,2

Gemiddeld

TrustScore 3 uit 5

108 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,2

Alle reviews

(108)

4 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Love my lobster claw!

Love my lobster claw!! So beautiful! Wish I’d got a chain for it but will definitely be buying from you again! Saw the claw in Red otherwise I hadn’t heard of you.
Will definitely be singing your praises!

17 juni 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service, we did have a slight issue with one part of our order and they resolved it no questions asked.
Very good company and would order again.

24 juni 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Overall dissapointed

Initial product impression is good quality, although the test with any plated jewellery will be longevity through use.
I have two gripes that will prevent me from buying again though: when I'm paying £40+ for a charm I expect them to be individually protected to prolong their life - multiple charms were in the same material storage/presentation bag. Whilst a nice bag, this does not demonstrate or assist care for the product - any self-respecting collector of jewellery knows items should be stored individually to maintain the quality.
Plus, I don't appreciate buying something in an advertised sale to receive further marketing days after advising reduced further when I've already bought.
Attention to detail demonstrates a brand considering the customer and caring about their product they want you to invest not unsubstantial money in.

18 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Necklace

A quality product, delivered quickly and with care. Thank you.

26 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I did not receive what I ordered

I did not receive what I ordered - the pearl drop online is on a circular gold ring the one I received was oblong. When I tried to contact Myfrkl for a refund I did not receive ant reply to my emails

24 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

My order never arrived!

I ordered my items last March 21 and until now (April 15), I have not received them. I emailed them about this but it took them ages to reply and didn’t really explain what happened. The tracking numbers they sent me are not valid. Terrible customer service! If I could give zero star I would!

21 maart 2024
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

I love my bracelet but not the Custom Charges

I love, love, love the product. It is even nicer than I thought it would be. I was disappointed though to be hit with €65 worth of Custom Charges before delivery. Especially since I bought FRKL because Angela is an Irish designer. Couldn't love my piece more though!!

11 april 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Dissapointed…

My daughter bought the little pearl bracelet for me as a birthday present. When I received it, it was too small. We counted the pearls on the bracelet on your site and there are 12 pearls, on my bracelet there are only 11. It is so small I think it must be a child's bracelet. She did send an email and you have ghosted her. I am so dissapointed as my husband and my other daughter bought me earings and charms from frkl as well. Unfortunately I think this may be my last purchase. Having read other reviews you don't seem to listen to your customers.

24 maart 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Beautiful but………….small

Bracelet is absolutely beautiful but unfortunately it is very very small. I have small wrists and it closes but doesn’t move. It needs something additional to make it bigger. Customer services were excellent and sent a replacement but it was exactly the same size. It was a gift for my mum it doesn’t even close around her wrist, she is looking into ordering an extender.

3 april 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

amazing customer service

I emailed asking how i could buy some extra clips to attach my charms to my necklace, and a few days later some free clips arrived in the post for me! Brilliant customer service , thanks so much. Its little touches like this that mean i'll be returning to buy again.

18 maart 2024
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Love but customs charge

Love the jewellery range!!! My partner got me the half pearl half mega choker and I'm obsessed! My friend love it so I got her one for a present.
The only negative is the customs charge of 60euro with no option to purchase instore. I accidentally purchased one earring instead of a set which was my fault but I wont be buying the match due to customs charge.

28 februari 2024
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Never arrived and delivery charge not refunded

The candy drops I ordered for a friend’s birthday never arrived, customer service didn’t seem to know what had happened. I was refunded €72 but I had paid €80.95 including delivery so I was left out of pocket and with no product

19 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Good Experience

I am very happy with the Frkl pieces I ordered. They are good quality and look great on! I had an issue with my second order but customer service could not have been better.

4 februari 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The Mega Choker - Mixed Metal

This is a beautiful necklace with a lovely weight to it.
A lot of helpful care tips provided on ordering, and it arrived in the lovely pouch to protect when stored.
Ordering was so easy and delivery to New Zealand super fast.
Thank you.

27 januari 2024
Review zonder uitnodiging

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