My Future Living Reviews 

I found My future living to be very efficient and caring during our moving process. I especially want to thank Conor and Daniel who were most helpful, kind and patient.

We have been tenants in one of their properties for 14 months and never missed a payment or asked for anything until 6 months ago when new parts where put.on the lift. The lift is on the other side of our bedroom wall and is being used up to 2am and starts being used about about 6am so we are averaging 4 hours sleep a night. This was reported and firstly the lift engineer came out and said there was nothing they could do as it was a old lift, the housing manager stood in the corridor outside our flat and said it wasn't that noisy but didn't come in flat.
Quotes where done to sound proof the bedroom and workman told us it was only plaster board which is why it's so noisy. Future living wil not do the work as it's 3k. It's disgusting behaviour. Currently dealing with council to deal with it and age concern. We have seen the answer and diary log is as above and never changes, lift engineer said he couldn't do anything as lift was old but was noisy, freeborn manager didn't know enter the property to listen to noise inside. Environment health unfortunately had said it could be 6 months before they can visit and thirdly we are happy for a third party to attend this as been going on for nearly 6 month with us having to send night on sofa to sleep after 6am

Invited to view a flat a very long distance from home. Because of the distance had to stay overnight in a hotel with my dog.
The viewing experience was fine and it was a place minutes from the sea , I said to the manager like to take the flat.
I after the viewing sat in the courtyard to look at my phone in relation to letting the letting people know.
I looked at phone and had a survey to complete about the visit.
Filled it in and said I wanted flat.
I was then sent around ten questions to answer and chiefly about my finances.
I did my best to answer the questions.
I then headed to my hotel and checked in and went for a walk leaving my phone in the hotel.
On my return from the walk there was an email saying that the letting team had tried to reach me.
They were dissatisfied with my answers to financial questions and wanted immediate further answers.
I was warned that someone else had viewed the flat after me and answers were needed immediately.
The implication was clear give immediate answers or you lose the flat.
I am registered disabled with Ankylosing Spondylitis and 66 years of age.
We were in the middle of red weather warnings for severe heat .
I had travelled huge distance in this extreme weather and I am recuperating then getting email effectively saying your figures of income do not stand up .
We are giving the flat to a wealthy person and your journey has been wasted.
Threatening, bullying, harassing a 66 year old who has travelled hundreds of miles in severe weather being grilled.
Normally you enjoy a viewing and then the following day start to clarify details.
The email I got caused me distress and I was just a money tree not a human being.
I was effectively accused of being trailer trash a nurse of over thirty years service.
I was disgusted by their attitude and resolved to have no further dealings with them.
I sent all of my complaints in an email and stated that there attitude was gangster like.
Certainly if this is how they treat elderly people I want nothing to do with them.
The irony is that had they allowed the viewing dust to settle the next day I would have provided voluminous answers to their questions.
As it is the universe helped me and I then got a chance of a property with a housing association and not a property management company.

Response to the company response-
They are very quick to respond this company but the complaints just keep on coming.
When you treat people as things and not as humans nothing will change.
I would advise people to keep well clear.

I had a viewing with this company in Taunton for elderly accommodation.
I was then refused because I claim housing benefit and did not have &6000 in savings.

Lovely flat in Homelinks House MY Future Living help us a lot would definitely recommend 👌 👍 😀

My parents rented from MFL.luckily moved out before the ridiculous rent rise ..I looked recently and in 3 years the flat they rented had gone from 650 to 975 disgusting. The carpets were awful mom was scared to put up pictures as they expected her to make the walls right after . We left curtain in one room as awkward size window and they wanted to charge for leaving them so I asked for them back reply being they had disposed of them as they dont leave curtains picture of flat before we had clearly had curtains at the window ! Ripping off pensioners they should be ashamed of themselves .

What has gone wrong over time is that my future living which markets to older persons mostly of retirement age seems to think that the group of people have endless resource.since I moved into my little flat in 2022 I have had a rent increase every year. Just got my letter fo this year.and each year they say the same thing increased costs and my tenancy agreement allows them to increase the rent. We'll each year every businessn passes on their increased costs to the customer and unfortunately my income has not increased accordingly. Also the fact your contract allows something does not mean you have to every year enact hat clause.My future if i stay with my future living is likely to be extreme impoverishment maybe homelessness.

Where enticing mission statements and advertising meet the crude reality.

We have looked at a number of their properties. For one, we were told 'the directors' have decided on someone else. This was after two days. The next one we were surprised to recieve an email next day asking for a holding deposit. Then came requests for proofs, which is normal. Instead of just one with full details, they came drip-drip one at a time. After giving our notice where we now live, a day later an email said 'don't book your removal firm until you get a definite yes from us.'
We let our present landlord know of this change, with apologies. Then it got worse. For the first time ever, we were asked for three months bank statements. Most agents ask for documents showing all necessary proof. Usually about seven. We get ourstatements by post, so out of date as we check online every day. Assumed I could get copies online, but because we get them by post there is no online copy. I went back over three months of what did show online with seventeen screenshots. Then I get a phone call asking for my wife's bank statement. I simply told her this is a joint account - several times. 'But her name is not on what you have sent.' I blew up and said 'forget it.'
As we would, obviously, not be accepted because of this ludicrous attititude, we would expect our holding deposit back. From our thoughts and reading other people's comments on MFL being money grubbers, we don't expect to see it. We are still looking, but know where not to.

Moving home is a very stressful experience, even though I was "only" (!) moving from a 1st floor apartment to a ground floor one, in the same apartment block - Homefylde House in Blackpool.

I cannot praise Paula Richardson, the manager, enough. She was so helpful to me during the move, and I was very grateful that she was a guiding light during the chaos that ensued when Virgin Media attempted to install broadband (don't ask!).

Paula is ready to help with any problems that may occur and she is someone I can share a joke with - Tuesday early morning Laundry Room - is catch up time :-)

Thank you Paula 5 stars!

Very helpful in advise and help. Looking no forward to living here.the home manager also very nice and very helpful. Nothing too much trouble. A first class job

There were a lot of checks before we could move in, the process was quite lengthy but the flat is perfect. We love it, no problems at all. Development Manager is lovely and really helpful and other residents are very friendly. The best move we could have made, thank you My Future Living.

What was an extremely emotionally challenging time, My Future Living came to our rescue. Dan Anderson was fantastic and Conor was great. The communication throughout was dealt with sensitivity, which put us at ease. They were patient and listened and helped us in securing our perfect home in our favourite neighbourhood. Dan was/is always available to answer our questions, provided guidance and negotiated on our behalf. We are so so grateful for their expertise professionalism and support and we can't recommend them highly enough.
Mr R and P Howell
Eastbourne East Sussex

I moved in to a ground floor flat in Portsmouth in January 2025, Debbie the scheme manager at the time was very helpful and always with a smile on her face,she moved onto another property and Sharon came who is equally helpful and knowable. I am very happy in my flat and feel it's perfect for me. The neighbours are friendly and the area has good transport links to most amenities. No real complaints.Thank you .Shirley Grevett

"My Future Living" need to get their act together and sort out my problems in a timely manner. It seems to me it is a case of, “well, what are you going to do about it if we don’t put things right?”

"My Future Living" know that there is little I can do about it, other than contact the council, citizens advice bureau or the ombudsman. But these organisations in the main fight hard to avoid any action by passing the buck. The council for example advises you to go to the citizens advice bureau, who in turn advise you to go to the property ombudsman. "My Future Living" are holding me to my yearly rental contract, even though they know that my property is sub-standard. My property is a disgrace. There is however one thing that “My Future Living” excel in, namely taking my £1,050 in rent on time every month!

I should point out that the window frames are dealt with by the Freeholder “First Port,” and the Leaseholder “My Future Living” are responsible for the windows. One of the windows has blown, but I suppose that will not be fixed until the frames are repaired.

I went to the Property Ombudsman and their response is as follows: - we cannot direct a Business to complete works or repairs! That says it all to me. The property ombudsman is clearly there to give tenants the illusion that they can protect tenants, when in fact they do nothing.

It is crystal clear that this property was not inspected properly before I moved in. I am a tenant paying a lot of rent for a substandard property, yet all I get back in feedback is that the person dealing with my window issue in particular is unwell, so the issue can’t be dealt with. Even though he is now in better health, nothing has changed. The windows in my property need new springs as they are very difficult to open. The company has looked at the problem on several occasions, but still no action. I am told that this window company is the only one that can repair these types of windows. That is why they are used. I have been in this property for six months and nothing changes. I believe that they stick with this company because they don’t want to spend any money on replacing my windows with more up to date ones.

I should be kept on the loop as to what is happening, yet I am the last person to be contacted. Anyone would think that I don’t count, as I am just a tenant! We will see to your windows when it suits us is the general message I receive. Now just be a good boy and pay your rent or we will kick you out. Oh, yes please is my response, but “My Future Living” have me over a barrel in that I am forced to stay here for a year as I have an assured tenancy!

I moved into this property on the 30th of January 2025, and the issues are: -

1 There was no manual left in the property with regards the operation of the hot water system. lt is a "Pulsa Coil 111", and someone told me that I might need to put water in the top of the tank? With no instruction manual I thought it best to leave it alone. The upshot is that I had no hot water for a while. I now know that I must get some steps and pour cold water into the top of the boiler. It is a “Gledhill” one, and even a “Gledhill” engineer said that he had not seen one for years. Maybe I should contact a museum to see if it is worth anything. Incidentally I have no idea when it was last serviced. Some other residents I have spoken to tell me that they have a different hot water system. The plastic cover on the top the boiler where the water goes is corroded. The installers instructions were next to the boiler when I moved in, but no users instructions. When I phoned up, I was told that it was simple, just pour water into the top of it. I had to fight to get a visit.

2 I had to find out whether the hot or cold-water taps were on the left or right, as the colour rings have faded completely in both the kitchen and bathroom. I now know this of course.

3 There were no instructions left with regards the radiators. They are "Creda" ones with dials for input and output, but no idea of the correct energy saving levels. Again, no instructions were left, but now have obtained some.

4 There is a horrible smell in the bathroom, which a resident says could be blocked pipes. lt really is a foul smell. I was fobbed off by being told that after a few flushes the smell will go. It hasn’t

5 The lights fused a while ago, and I discovered that it was one of the lights in the living room. However, the arm is damaged, so felt it was unsafe for me to attempt to change it myself.

As for the kitchen and bathroom sinks, well let's just say that it has seen better days.

On a final point I was asked to sign to say that everything was in excellent condition when I moved in. I then sent pictures to “My Future Living” showing in one example horrible stains on the wall in the lounge. Oh, we know about that. Why ask me to sign that everything was in excellent condition? These these marks will not be painted over as it costs money.

Absolute shambles of a company, my family member has had to live in a very damp apartment with a water leak for over 6 weeks and no heating or hot water and not even a toilet that can flush, 6 work men have been round on various occasions to assess the damage and the 7th one finally found the leak, a lot of new furniture was damaged by the mould it has caused and the heath of my family member has deteriorated quite drastically due to all of this damp and no heating conditions, it’s a true shambles of a company that is only interested in the money they get rather than the welfare of their residents, avoid if possible and you will not regret it,
Go with these people and I’m sure you will regret it in time, if you have any problems, these people like passing the buck rather than taking care of their responsibilities, I will add some pictures to verify all the damage and conditions in the next review “if this site will allow it”

Reference IS18487404.Thank you Luke Pearson and all in maintenance for getting our cold water tank and bathroom plumbing issues sorted,

Great customer service and supportive guidance through the process. The one bedroom flat is a good size and well designed in a well run and friendly block of flats, well located for shops, cafe and public transport in this rural town in East Yorkshire. I finally feel settled after years of moving around the country.

Very friendly team, accommodation ideal, whole process from starting application to moving in was great.

I have received excellent service from My Future Living. I had a problem with my hot water and an electrician arrived next day.