My Future Living Reviews 

The thought of moving was my worst nightmare. Now I'm happily settled in my new bungalow. My first contact was with Alexander who dealt with my inquiry efficiently and understood my needs. She treated me with respect and as an individual. After viewing my selected property Alexander talked and guided me through the complete process. Once I had submitted my application and relevant identification details were in place I was duly passed onto Louise who handled my application. She too handled my application with care and respect all the way through to the tenancy completion. I can not praise these two enough, Alex and Lou are both highly trained and understanding. Now I'm happily settled in my new home and am exploring my new area. Thank you so much.

Mother has settled in well in her new home. All staff involved in the housing process were fantastic, including Len, the Estate Manager. The flat meets all mothers needs, is bright and well appointed. The only point I would make as a visitor is that communal areas and carpets could do with replacing and a coat of paint. Otherwise, the whole property is a great advert for My Future Living.

I found My Future Living a joy to work with, the whole process ran like clockwork. Conor and Rachel both were very helpful and professional. I can’t praise them enough.

'Reply from My Future Living
Apologies that you have missed out on this property at this time, unfortunately we do have a large amount of applicants registered for a small amount of properties. This is an extremely popular location and our properties are in high demand, we would recommend contacting us as soon as possible following the notification.
Please ensure that you contact our lettings team to confirm your details are up to date and we will endeavour to keep you in mind for the next suitable property.'

As I have already stated, we have done this now 5 times - still to no avail!

Really poor service. I have applied 4 or 5 times for my parents (80 and 75 years old) for similar properties at Homeleigh House in 'Bournemouth. Each time we have been strung along. One time being told the property wasn't ready until a month - waited then it has suddenly gone. Another time I kept in weekly contact with the office, and informed I'd be told when the property was going to be viewed. Then emailed again and infoemed there were no more viewing slots! Seems to be a waste of time.

Since my first contact I received the information requested very quickly and straight forward no hassle.

My future living was excellent in helping find my mum a nice cosy flat. They was helpful and friendly through every stage and would highly recommend them.

I was just happy everything went so smoothly, also how each member of my future living dealt with my process.

Exceptional telephone service,friendly staff and a small maintenance issue was followed up immediately

Everyone was so friendly and helpful, all my questions and the application was dealt with very quickly. Would thoroughly recommend My Future Living .

From our very first contact with Alex and then with Samantha they made our journey run smooth with the first class service they provided . Very professional - polite and friendly we can't thank them enough for all the help they gave to us , a credit to their company. We would not hesitate in recommending My Future Living

All of the staff were helpful & knowledgable and for a change from business today, phones & emails were answered promptly, this reduces the stress of moving a lot. Would highly recommend if you need professional help in securing a flat for the over 55s if they are available in your area.

On behalf of Susan Marsh (I was helping her as she has no internet or transport)

We would like to thank you for finding Sue a flat in
Wincanton, into which he she moved on 12 February.

Our dealings with your firm were very satisfactory, especially the help we received from Roo in Lettings and latterly Dee. We began searching last summer!

Sue and her miniature schnauzer Danny are settling in well , they like the residents they have met so far, and Fiona the manager has been really helpful.

Everyone at My Future Living were extremely helpful. Very nice people to speak with and always answered your queries quickly

From the beginning of my journey I have had nothing but help with my move. I am now settled and very happy indeed

I had been looking for residential accommodation during the early summer 2023. I found 2 rental properties offered by My Future Living. After an online enquiry, I was contacted by Alexandra Hyslop from the lettings department. Alexandra explained the procedure, arranged viewings of both properties. Once I decided which property I wanted to rent, the process towards occupying the property was taken up by Samantha Henderson from the tenancy department. Alexandra and Samantha were throughly professional, providing great customer service. Their attention to detail was superb.
One of the great things about My Future Living, is that correspondence only happens when necessary. Emails or telephone calls only happen when something palatable can be discussed. You may wait for an update or a reply to your email. The response will not be one, that will just keep you satisfied or interested. It will be relevant to your query or application.
I have been resident at my rental property now for almost 4 months. I have had a chance to report the odd issue, which was responded to promptly by the appropriate department. Other than that, there have no issues within my property. I am enjoying my stay and thank the staff at My Future Living for making my dream of comfortable retirement living, become a reality.

Incredible customer service, care, support and kindness with ultimate professionalism in every way shown throughout the initial enquiry to signing of the lease and aftercare with a few minor snagging issues…

Thank you all so very much!

🙏🏻

It may be that I have been conditioned by previous adverse events but my application to My Future Living was dealt with speedily and with efficiency and courtesy. A big thank you to their team.
Walt Reid

Great communication from all the staff I've dealt with. What they don't know, they go and find out rather than fobbing you off! The whole process from registering my interest to picking up the keys was smooth and straightforward. Every step was explained and there were no hidden charges. The extra touch of a welcome to your new home card in with the contract and handbook was lovely. Thanks especially to Roo and Jenni who helped me on my journey