Well!!! Amazing service!! Spoke to GP receptionist who advised the usual, no appointments but call back following day when they open to see if any availability that day … then she asked if I’d heard o... Toon meer
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Lees wat reviewers zeggen
My local surgery is a break through in getting an almost instant appointment. I used video for synisitus and had a call back within the hour. I was thoroughly assessed and then given antibiotics and... Toon meer
Bedrijf heeft geantwoord
I had a fantastic experience. The process was so quick and the pharmacist was super helpful and friendly which makes a difference. I felt listened to and supported and got exactly what I needed. I’m b... Toon meer
Bedrijf heeft geantwoord
Don't use it if you expect to get medication that day from a local pharmacy, as your surgery would do. I was not told before the consultation that any prescription would have to be couriered to me ov... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Contactgegevens
Verenigd Koninkrijk
- mylocalsurgery.co.uk
4,4
Uitstekend
540 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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No waiting for a dr’s appointment and…
No waiting for a dr’s appointment and don’t even need to go to the pharmacy. Video consultation within an hour and prescription will arrive tomorrow.
10 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Kim,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Brilliant service
Brilliant service. Quick video call within an hour. Antibiotics delivered to my door next day
10 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Julie,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Antwoord van My Local Surgery
Hello,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
More than 24 h and no medication …
Video consultation without seeing a person. They said medication will arrive in the next 24 hours. It's been more than 24 hours now and no medication. This was treatment needed for an acute issue for a child! Appalling!
4 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Ana,
Thank you for your feedback and for giving us the opportunity to address your concerns. Please be assured that your prescription was dispatched on the same day, however, as the 24-hour guaranteed delivery option was not selected, standard delivery may take a little longer.
We sincerely apologise for the inconvenience and frustration this has caused, especially when your child is unwell. We completely understand how stressful this situation must be for you and we want to support you in any way we can. If you would like, we can send a replacement via first-class delivery to ensure it reaches you as quickly as possible.
For future reference, our dedicated customer service team is always available, and contacting them directly will help resolve any issues quickly.
We truly appreciate your understanding and patience, and please let us know how you would like to proceed so we can assist you straight away.
Best regards,
The My Local Surgery Team
Antwoord van My Local Surgery
Hello Julie,
Thank you so much for your positive feedback! We’re delighted to hear that you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Amazing service
Amazing service, I received an online video consultation within an hour, spoke to the doctor via camera, so I knew it was a real person and a qualified clinician. The doctor was very understanding and helpful. I received help within half an hour after the conversation. Brilliant!
5 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Joanna,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our online consultation service. It’s great to know that you felt supported and received timely care from our clinician.
Your kind words mean a lot to our team, and we’re glad we could help. If you ever need assistance again, please don’t hesitate to reach out.
Best wishes,
The My Local Surgery Team
No show
Booked for a call and no one showed up. Getting very frustrated with healthcare services as my GP refuses to see me and it’s difficult to get to my local pharmacist. Was not contacted to be informed that no one could make my appointment either.
4 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Billie,
Thank you for sharing your feedback and giving us the opportunity to resolve this. First, I would like to sincerely apologise for the experience you’ve had and for the inconvenience and frustration this has caused. This is not the standard of service we aim to provide our valued customers, and we are committed to improving our processes to prevent this from happening again.
We did rearrange your appointment, but we understand that you were unavailable for the consultation. To resolve this promptly, please let us know a convenient time for you, and we will ensure your next session goes smoothly without any issues.
Also, for future reference, our dedicated customer service team is always available, and contacting them directly can help resolve any issues quickly. Your satisfaction is very important to us, and we hope that we can turn this experience around for you.
Thank you again for your patience and understanding. We truly appreciate your trust in us and look forward to providing you with a seamless experience going forward
Best regards,
The My Local Surgery Team
Easy to access
Easy to access, not a scam site. Highly recommend for the adults who struggles to get a gp appointment. Very comfy.
28 november 2024
Antwoord van My Local Surgery
Hello Haley,
Thank you for your kind words and recommendation! We’re so glad to hear you found our service easy to access and reassuring to use. Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment.
We really appreciate your support!
Best wishes,
The My Local Surgery Team
Antwoord van My Local Surgery
Hello Emillie,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
An excellent video consultation…
An excellent video consultation service.
The antibiotics for my sinusitis were delivered to my house.
This service needs to be more widely advertised.
26 oktober 2025
Antwoord van My Local Surgery
Hello Nia,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Thank you for a brilliant service
Thank you for a brilliant service. I didn't want to bother my surgery but was also at the end of my tether after suffering for 6 weeks of sinusitis symptoms. Arranged the call, a lovely lady spoke with me and antibiotics arriving tomorrow. Thank you for this service!
27 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Sarah,
Thank you so much for your kind words and for sharing your feedback. We’re really glad our service could help, especially after you’d been feeling unwell for so long. It’s great to hear that your consultation went smoothly and that you received your prescription on time.
We hope you start feeling much better very soon, and we truly appreciate you taking the time to share your experience!
Best wishes,
The My Local Surgery Team
This is one of the best services…
This is one of the best services around, it has really helped me in so many situations. So impossible to get a GP appointment, with this service you can book online for a consult and save yourself having to physically go somewhere especially if feeling unwell and then they post the antibiotics to you!
Honestly it is so convenient and also I find the pharmacists who talk to you are actually so much kinder and more thorough than many GPs I’ve seen, today I saw Brijesh Thaker and he was so kind and was so helpful, he would go through all the other possible diagnoses and ask me a lot of questions and signpost me to worrying symptoms too - much more detail than any GP has ever been with me. Thank you!
21 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Christy,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Brilliant experience
Brilliant, fast and effective service. A lot quicker than going back to GP!
20 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Olivia,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Antwoord van My Local Surgery
Hello Angie,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Brilliant service
Brilliant service, quick consultation, easy to understand process and saves so much time. Also freeing up doctors time!
13 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Excellent Service
My son has just started University in Nottingham and like many young adults being poorly so far away from home for the first time was a new experience. After calling me with a fever, vomiting and swollen, exudating tonsils, for 3 days it seemed logical to me that after trying OTC medications he would likely need antibiotics. I work in healthcare and to be honest have had negative feedback from my patients about our local pharmacy first scheme so was sceptical when googling and finding this service on line. However, the booking was simple, the pharmacist was on line within a few minutes of my son dialling in. He was kind and understanding and most of all reassured my son. The necessary medication was prescribed and dispatched and within 18 hours was delivered to my son’s uni halls.
I am now a less anxious mum, with a son who is now recovering and I would like to thank you for an absolutely excellent service.
7 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Thank you so much for your wonderful review and for sharing your story with us. We understand how worrying it can be when your child is unwell far from home, and it means a lot to know we could help both your son and you feel more at ease during this time.
Our whole team works very hard behind the scenes to make sure we’re providing quick, caring support, so it’s incredibly rewarding to hear that our service made such a difference. Your feedback has truly made our day and inspires us to keep doing what we do.
We’re wishing your son a speedy recovery at university, and please know we’re always here whenever you need us!
Warm regards,
The My Local Surgery Team
Speedy, easy to use and excellent service
Excellent service and easy to use system. Booked a consultation and was able to choose a time to suit my working day. Video consult started on time, very professional, asked the right questions and prescription posted out to my home via Royal Mail for next day delivery. Stress and hassle free - thank you.
8 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Antwoord van My Local Surgery
Hi!
We're so glad you found our services reliable and helpful!
Can I ask why you gave us one star? What could we have done better to make that a five star for you?
We want our service to be the best it can be so we take all feedback very seriously and are very proactive about improving our services and processes. :)
Awful
Awful I had an appointment for 9:10 had an email informing me my appointment has been changed to 10:00. Waited till then nothing contacted at 10:30 as had heard nothing. Contacted again advised to cancel the appointment then rebook. Did this for 11 am. Still nothing once again contacted and received a phone call and it was dealt with waste of a morning.
7 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hi Kim,
We’re truly sorry for your recent experience and for any frustration caused by the changes and delays to your appointment. We understand how valuable your time is, and we never want a patient to feel their morning has been wasted. We’re investigating what went wrong with our partner pharmacies and will work hard to make sure it doesn’t happen again.
Thank you for your feedback and for giving us the chance to resolve your issue on the call. If there’s anything further we can do, please let us know; your satisfaction is important to us.
Best regards,
The My Local Surgery Team
Brilliant service
Brilliant service, fast, straight forward & very will definitely use again!
6 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
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