Well!!! Amazing service!! Spoke to GP receptionist who advised the usual, no appointments but call back following day when they open to see if any availability that day … then she asked if I’d heard o... Toon meer
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My local surgery is a break through in getting an almost instant appointment. I used video for synisitus and had a call back within the hour. I was thoroughly assessed and then given antibiotics and... Toon meer
Bedrijf heeft geantwoord
I had a fantastic experience. The process was so quick and the pharmacist was super helpful and friendly which makes a difference. I felt listened to and supported and got exactly what I needed. I’m b... Toon meer
Bedrijf heeft geantwoord
Don't use it if you expect to get medication that day from a local pharmacy, as your surgery would do. I was not told before the consultation that any prescription would have to be couriered to me ov... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Contactgegevens
Verenigd Koninkrijk
- mylocalsurgery.co.uk
4,4
Uitstekend
540 reviews
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Heeft 97% van zijn negatieve reviews beantwoord
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I don’t think an adequate evaluation of…
I don’t think an adequate evaluation of my condition was made. A biopsy should have been required to determine if I had strep A or C
27 november 2025
Antwoord van My Local Surgery
Hi there,
Thank you for sharing your concerns. I’m sorry for the frustration this may have caused. As we operate online, we’re unfortunately unable to carry out biopsies or provide in-person testing, and we’re not able to treat suspected strep throat through our service.
In cases where further investigation such as a biopsy is required, we always recommend contacting your GP or an in-person healthcare provider so you can receive appropriate care.
Thank you for your understanding.
Highly recommend this service
I am so impressed with the level of care I received on the video call this morning. I needed treatment for a sore throat and other symptoms. The healthcare provider was thorough, kind, helpful, and extremely experienced. This looks less than 15 minutes and I didn't have to leave the house while I am still quite ill. Thank you for such excellent service and care.
1 december 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Alison,
Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience and that our team was able to provide thorough and helpful care from the comfort of your home. Your words mean a lot to us, and we’re glad we could make your consultation easy and effective while you’re unwell.
Wishing you a speedy recovery!
Best wishes,
The My Local Surgery team
The pharmacist was very helpful
The pharmacist was very helpful, very polite and the service was very prompt from start to finish.
24 november 2025
Antwoord van My Local Surgery
Hello Kirsty,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Amazing service
Amazing service. Highly recommend it. Thank you.
26 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Really a good service.everthing on…
Really a good service.everthing on time. I highly recommend it.
27 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Mim,
Thank you sincerely for your wonderful feedback. We’re truly pleased to know that you had a positive experience with our service. Your satisfaction is incredibly important to us, and we’re grateful that you took the time to share your kind words.
If you ever need assistance in the future, please don’t hesitate to get in touch !
Warm regards,
The My Local Surgery Team
Excellent service and very timely help
Excellent service and very timely help. 🙏
27 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Rizwana,
Thank you sincerely for your wonderful feedback. We’re truly pleased to know that you had a positive experience with our service. Your satisfaction is incredibly important to us, and we’re grateful that you took the time to share your kind words.
If you ever need assistance in the future, please don’t hesitate to get in touch !
Warm regards,
The My Local Surgery Team
Extremely inefficient
Extremely inefficient. Pharmacist seemed quite unprofessional,took no notes, did not ask about my current prescriptions or medical conditions, and then issued the wrong Rx (which was a continuation of an existing Rx I have had for many months from Boots so should have been straightforward). I had to supply my address 3 times. I was told I required a 2nd interview with a pharmacist - but this was due to their record errors so I declined. Verification codes on site didn't work. Courteous emails from staff but it took far too much time & correspondence on my part to sort this out over 6 days when I needed the renewal.
21 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Hoyano,
Thank you for sharing your feedback. We sincerely apologise for the delay and the amount of correspondence it took to get everything resolved. This is not the experience we aim to provide.
After reviewing your case, we can see that your initial consultation took place on Friday, 21st November. You subsequently engaged with our customer service team on Monday to provide your address and date of birth. Unfortunately, a system error caused an incorrect dosage to be added, which required verification with our pharmacist to ensure the correct and safe prescription was issued.
Once this was confirmed, the correct prescription was created promptly. As a gesture of goodwill, we also applied an extremely generous discount to apologise for the inconvenience caused.
We fully understand that this experience fell short of your expectations, and we are very sorry for the frustration and inconvenience it caused. Please be assured that we are reviewing our processes internally to help prevent similar issues in the future.
If there’s anything further we can assist you with, please don’t hesitate to get in touch — we’re always here to help.
Best Wishes,
The My Local Surgery Team
Great service
Amazingly quick service, if you tried everything and antibiotic is needed. Appointment straight away. Now waiting for my prescription to be delivered to my doors.
20 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello,
Thank you sincerely for your wonderful feedback. We’re truly pleased to know that you had a positive experience with our service. Your satisfaction is incredibly important to us, and we’re grateful that you took the time to share your kind words.
If you ever need assistance in the future, please don’t hesitate to get in touch !
Warm regards,
The My Local Surgery Team
Excellent
Excellent! Quick, listened to me and was able to prescribe the antibiotics I needed for sinusitis. Much easier than going to the doctors.
20 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Emma,
Thank you sincerely for your wonderful feedback. We’re truly pleased to know that you had a positive experience with our service. Your satisfaction is incredibly important to us, and we’re grateful that you took the time to share your kind words.
If you ever need assistance in the future, please don’t hesitate to get in touch !
Warm regards,
The My Local Surgery Team
Brilliant service
Brilliant service, chose a time slot to suit me, the pharmacist was understanding, advice give, prescription issued. Was feeling pretty rubbish, so to be able to do this from home was a godsend….
20 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Jen,
Thank you sincerely for your wonderful feedback. We’re truly pleased to know that you had a positive experience with our service. Your satisfaction is incredibly important to us, and we’re grateful that you took the time to share your kind words.
If there’s ever anything you need or if we can support you in the future, please feel free to reach out at any time.
Warm regards,
The My Local Surgery Team
Great speedy and professional service
Great speedy and professional service, very happy with the service I received. Would recommend 😊
17 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Natalie,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Happy Customer
2 allocated time slots to suit me, very helpful, didn't Need a docs appointment waiting 4 weeks, would 100% recommend. I will be telling my family to use it as well.
14 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Barnett,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Ease and speed of service
Ease and speed of service. No need to take time off for a GP appointment. Video call was good quality. I was able to obtain antibiotics for my problem quickly and efficiently enabling me to getbin with my day
17 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Maria,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Amazing service… must save doctors so…
Amazing service… must save doctors so much time!
14 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Teresa,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Meds never came
I was told that uti antibiotics would be dispatched two weeks ago. I never got it and I reached out to them and that they will dispatch it last week. This never came either!!! But my money is gone:)
28 oktober 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Rhea,
Thank you for sharing your experience with us. I’m truly sorry to hear that you still haven’t received your prescription after 10 days. I completely understand how stressful and frustrating this must be for you, and I want to assure you that this is a completely unacceptable level of service from our partner pharmacies.
We have taken your issue very seriously, have addressed the Pharmacy directly on your behalf and a refund has been processed.
Please know that we genuinely value your trust and are committed to making things right. If you would like to know more about the formal complaints process please let us know and we will be happy to help in anyway we can.
Once again, I sincerely apologise for the inconvenience and discomfort this delay has caused. If you feel you can use us again in the future, please contact us directly and we will ensure a smoother experience next time.
Best Regards,
-The My Local Surgery Team
It was easy to get a consultation and…
It was easy to get a consultation and it was easy to get what will hopefully solve the issue.
13 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Very quick efficient service
12 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Maria,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Don’t buy from this place
Although the response below states they will refund my money straight away, before I return the Mounjaro Pen 7.5mg I have just had an email from Chris reneging on this. It is just plain nasty. I would have returned the pen which was open in the package and the wrong dosage. PLEASE DONT USE THIS SERVICE!!! It is so upsetting!!! They do not treat customers well?!! I hope they send me the return label soon and give me BACK MY MONEY!!! Chris has reneged on giving me my money back ‘goodwill gesture’ because I posted this review on Trustpilot! They have no right to my money!!!
I would give them -1 if I could. After going through the process and giving them my details and having a consultation with Mani my money was taken. Nothing was posted to me. I had to go through and repeatedly ask for my order. Today I received a battered open box with 7.5mg of Mounjaro instead of 2.5mg which is what I ordered and paid for. The envelope is badly packaged and is warm. I would like my money refunded and I am very upset. Do not buy from this supplier. They don’t care about the customer!!! The response below is disingenuous, the apology is perfunctory and doesn’t amount to a hill of beans!
11 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Gita,
We’re truly sorry to hear about your experience, this is absolutely not the standard we aim to uphold. We completely understand your frustration and appreciate you bringing this to our attention.
Please be assured that such an error is extremely rare, and we’re taking steps to ensure it does not happen again. As a gesture of goodwill, we will refund your payment asap and you won’t be required to return the incorrect delivery first.
Once again, we sincerely apologise for the inconvenience caused and thank you for your patience and understanding.
Best wishes,
The My Local Surgery Team
Brilliant!
Brilliant!! Got a consultation in less than an hour. The gentleman I spoke with was very helpful and a prescription issued. How did I not know this existed? Perfect service
11 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Tracey,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Excellent service
Excellent service. Lovely doctor. Quick and easy
10 november 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Rebecca,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
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