Well!!! Amazing service!! Spoke to GP receptionist who advised the usual, no appointments but call back following day when they open to see if any availability that day … then she asked if I’d heard o... Toon meer
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Lees wat reviewers zeggen
My local surgery is a break through in getting an almost instant appointment. I used video for synisitus and had a call back within the hour. I was thoroughly assessed and then given antibiotics and... Toon meer
Bedrijf heeft geantwoord
I had a fantastic experience. The process was so quick and the pharmacist was super helpful and friendly which makes a difference. I felt listened to and supported and got exactly what I needed. I’m b... Toon meer
Bedrijf heeft geantwoord
Don't use it if you expect to get medication that day from a local pharmacy, as your surgery would do. I was not told before the consultation that any prescription would have to be couriered to me ov... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Contactgegevens
Verenigd Koninkrijk
- mylocalsurgery.co.uk
4,4
Uitstekend
540 reviews
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What a great service
What a great service, can't recommend highly enough for those illnesses that you can speak to someone about rather than having to be physically assessed. Booked my call within an hour of going online, great efficient, helpful and knowledgeable pharmacist. My antibiotics were sent that day and I received them the next morning. Brilliant.
2 januari 2026
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Helen,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Had an appointment on the 2/12/2025 and…
Had an appointment on the 2/12/2025 and was prescribed antibiotics that I paid £10 for & still haven’t received them . I want a refund . Nearly £500 loss from not being able to work because they were not sent.
2 december 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Morgan,
Thank you for getting in touch and sharing your feedback. I completely understand how upsetting it must be not to receive your prescription on time, especially when you’re unwell.
Your order was placed on 2nd January and was dispatched the same day. Unfortunately, it appears to have been lost during transit and was not scanned into the courier’s system, which caused the delay. Please don’t worry, I’ve already arranged for a replacement to be sent to you via first-class delivery, and I will personally monitor it to make sure it reaches you as quickly as possible.
Once again, we sincerely apologise for the inconvenience this has caused. In the future, for situations like this, please don’t hesitate to contact our customer service team directly, as they’ll be able to help resolve the issue more quickly.
Regards,
The My Local Surgery Team
Delivery is a joke
Paid extra for next day delivery for antibiotics for tonsillitis. Was promised I'd have them the next morning. It's now 11:30pm and they still aren't here. Would've been easier if they could've just let me pick up from a pharmacy.
2 januari 2026
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Michael,
Thank you for sharing your feedback and bringing this to our attention. I’m really sorry for any inconvenience caused.
Upon checking, I can see that your order was delivered successfully yesterday. I understand that you had paid for the 24-hour guaranteed delivery, but it was delivered within 48 hours. To resolve this, we’ve processed a refund of the postage fee to your original payment method.
Once again, I sincerely apologise for the inconvenience and frustration this may have caused. We really appreciate your patience and understanding and look forward to providing you with a seamless experience going forward.
Kind Regards,
The My Local Surgery Team
Brilliant
Brilliant. Appt within an hour and antibiotics delivered through my door the next day (new year's eve). 10 stars from me!
30 december 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Suzanne,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
I was able to book an appointment…
I was able to book an appointment within an hour and my prescription was with me the next day. Friendly, quick and very convenient service.
25 december 2025
Antwoord van My Local Surgery
Hello,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Such a helpful and friendly service
25 december 2025
Antwoord van My Local Surgery
Hello Kirsten,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Really good service
Really good service. Having been poorly all over Christmas I wish I knew about this service sooner. Called on time and was polite and helpful. Thanks
30 december 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Charlotte,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Brilliant service
Brilliant service. When booking a doctors appointment can take weeks this service was provided same day by a very polite and patient lady. Thank you
30 december 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Andrew,
Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience and that our team was able to provide thorough and helpful care from the comfort of your home. Your words mean a lot to us, and we’re glad we could make your consultation easy and effective while you’re unwell.
Best wishes,
The My Local Surgery team
Brilliant service
Brilliant! Fast service, had appointment on time, got delivered in days so I don’t have to worry before Christmas. Highly recommended.
16 december 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Wishing you a pleasant holiday season and continued good health.
The My Local Surgery Team
what a wonderful service
what a wonderful service. i hadnt realised my doctors were no longer prescribing mini pill and they signposted me to my local chemist who were always too busy to deal with me so in desperation i found this on google and within 20mins of looking i had my pills in the post. Lovely lady on the video call too. i will definately use this service again. its so simple.
18 december 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Harris,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Impressive
I was very impressed this service is available. It saved taking a GP appointment which wasn't necessary, so the GPs can treat those that need the appointments.
I was able to book a next day video consultation and my prescription arrived a day later. Great service, thank you!
10 december 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Helen,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes and happy holidays!
The My Local Surgery Team
Great service would higly recommend
Great service ..very understanding x
12 december 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Debbie,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
Great service
Great service. Prescriber was professional and helpful. Good service. Thankyou
11 december 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Molly,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Appointment No Show
My local GP redirected me to My Local Surgery.
I was given an online video consultation.
I arrived 2 minutes early in the video chat room. And sat there for 15 minutes whilst no one showed up. I had no notification of cancellation.
The 'contact us' page on their website would not send a support request through my mobile phone, I had to use the web version.
Note that the appointment is with a pharmacist, not a Dr. And there is limited advice they can give... when they actually show up.
11 december 2025
Review zonder uitnodiging
Please use this service, it’s so convenient
It’s such a good service, very impressed
10 december 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Sanjeev,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Excellent fast efficient and easy,
Excellent fast efficient and easy,, ladies if u cant get to a pharmacy for your emergency contraception this is the place for you, same day consultation, prescription sent out next day.
9 december 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Rehana,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch !
Best wishes,
The My Local Surgery Team
A professional, efficient service
A professional, friendly, efficient healthcare service. I booked my appointment 30 minutes before it started, spoke to a really helpful pharmacist, got my prescription paid for via text and looking forward to using the service again.
8 december 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Timea,
Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience and that our team was able to provide thorough and helpful care from the comfort of your home. Your words mean a lot to us, and we’re glad we could make your consultation easy and effective while you’re unwell.
Wishing you a speedy recovery!
Best wishes,
The My Local Surgery team
I cannot express how grateful I am to…
I cannot express how grateful I am to my local surgery pharmacy. Starting Mounjaro has truly changed my life, and the support I received from the pharmacy team made all the difference.
From the very beginning, they treated me with kindness, patience, and genuine care. They explained everything clearly and made me feel supported every step of the way.
Mounjaro has helped me more than I ever imagined in my weight-loss journey, and I finally feel like myself again. Knowing that the team was there for me gave me the confidence and hope I needed.
Thank you from the bottom of my heart. I truly recommend this pharmacy to anyone who needs compassionate and professional care.
8 december 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Jucilina,
Thank you so much for your kind feedback! We’re delighted to hear that Mounjaro has had such a positive impact on your journey, and that our team could support you along the way. Your kind words mean a lot to us, and we’re so glad to have been able to help you feel like yourself again. Wishing you continued success and well-being!
Best wishes,
The My Local Surgery team
Booking and waiting list wasn’t long…
Booking and waiting list wasn’t long for me which I was pleased . Medication sent to me by Royal Mail. It was very helpful and convenient . I highly recommend it.
thank you.
28 november 2025
Antwoord van My Local Surgery
Hello Masoume,
Thank you so much for your kind feedback! We’re delighted to hear that you had a positive experience. Your words mean a lot to us, and we’re glad we could make your consultation easy and effective while you’re unwell.
Wishing you a speedy recovery!
Best wishes,
The My Local Surgery team
Ordered and paid for medication and…
Ordered and paid for medication and never arrived. No customer service or refund.
4 december 2025
Review zonder uitnodiging
Antwoord van My Local Surgery
Hello Christian,
I’ve checked your order and can see that your consultation took place on 3rd Nov, with the payment completing on 4th Nov. Your order was dispatched the same day and is scheduled to be delivered to your address by 5:00pm today. I’m really sorry for any confusion but the delivery estimate is calculated from the checkout date rather than the consultation date, which can understandably lead to misunderstandings.
I also want to apologise for any inconvenience or frustration this situation may have caused. We completely understand how important timely delivery is. For guaranteed next-day delivery in the future, you can select the 24-hour delivery option at checkout. And if anything ever feels unclear or you need assistance, please don’t hesitate to reach out to our customer service team, we’re always here to help and would be more than happy to sort things out quickly for you.
Best wishes,
The My Local Surgery Team
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