Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Brilliant service, couldn't fault it Got through no problem at all, which was a great start. The lady I spoke with was so helpful and professional, she explained everything clearly and was re... Toon meer
Bedrijf heeft geantwoord
Informative. Knowledgeable presenter. Spoke in a way that those who don't understand will understand without sounding like he was talking to idiots 💛 Didn't last for too long and was easy to get on b... Toon meer
Bedrijf heeft geantwoord
I tried to access my account to upgrade my AVC but couldn't work out what to do. I 'spoke' to Sandra online who, once I'd verified my DOB and NINO, understood what I was trying to do and took over an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contactgegevens
First Floor, 5 Fleet Place, EC4M 7RD, London, Verenigd Koninkrijk
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Uitstekend
568 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Sandra was able to resolve my issue…
Sandra was able to resolve my issue quickly and effectively - thank you Sandra!
3 september 2026
Antwoord van my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
My experience speaking to Nirin today…
My experience speaking to Nirin today was fantastic. He was very knowledgeable and extremely patient especially that I have little to no understanding of money matters. A definite asset to your team
2 september 2026
Antwoord van my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Helpful
Kelsey was extremely helpful, knowledgeable and supportive. Helping to resolve my query and make the amendments that I required. I called the support team as I did not find the amendment screen straight forward to use.
2 september 2026
Antwoord van my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Great customer service
Great customer service. Very helpful when I was finding it tricky to fill in parts of the AVC form. I received a follow up e-mail to say my form had been updated and submitted.
2 september 2026
Antwoord van my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Antwoord van my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Customer service and speedy response
2 september 2026
Antwoord van my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
A first class service in every way!!
I just wanted to say what a first class service I have received from My Money Matters, this level of efficiency and pleasantness is so rare these days. My call was answered quickly, the lady, Sandra was a pleasure to deal with and my request to amend my A.V.C contributions was sorted there and then, a faultless service in every way!! cannot recommend highly enough, a massive thank you!!
2 september 2026
Antwoord van my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Great Customer Service
Great customer service.Sandra was really knowledgeable and informative, she helped me navigate the amendments I needed to make to my AVC.
1 september 2026
Antwoord van my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Antwoord van my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Antwoord van my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Lovely friendly and helpful !
1 september 2026
Antwoord van my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
The experience was a beneficial one
The experience was a beneficial one. It enabled me to make an informed decision as to how to increase my pension contribution. I wish i had taken advantage of the provision earlier
30 juli 2026
Antwoord van my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Money Matters were quick to respond
Money Matters were quick to respond to my request an actioned it promptly and accurately.
18 augustus 2026
Antwoord van my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
5* Customer Service
Fantastic customer service from mymoneymatters, Katie dealt with my query promptly and was extremely helpful and efficient.
28 augustus 2026
Antwoord van my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
First class service
Katie was so polite and cheerful but also professional and helped resolve my enquiry. An email was sent through within minutes providing all the details I requested. Thank you.
28 augustus 2026
Antwoord van my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Very
Very, very useful and helpful. Definitely recommend this to everyone planning their retirement.
28 augustus 2026
Review zonder uitnodiging
Antwoord van my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Antwoord van my money matters.
Thank you so much for this positive review! The team will be delighted to hear your feedback!
Antwoord van my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Easy to contact and respond quickly to…
Easy to contact and respond quickly to questions
27 augustus 2026
Antwoord van my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
First Class Service
Contacted My Money Matters regarding maximising my AVC contribution. Connected with Sandra who provided excellent assistance and resolved and submitted my amendment with efficiency and no fuss.
20 augustus 2026
Antwoord van my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
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