Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Brilliant service, couldn't fault it Got through no problem at all, which was a great start. The lady I spoke with was so helpful and professional, she explained everything clearly and was re... Toon meer
Bedrijf heeft geantwoord
Informative. Knowledgeable presenter. Spoke in a way that those who don't understand will understand without sounding like he was talking to idiots 💛 Didn't last for too long and was easy to get on b... Toon meer
Bedrijf heeft geantwoord
I tried to access my account to upgrade my AVC but couldn't work out what to do. I 'spoke' to Sandra online who, once I'd verified my DOB and NINO, understood what I was trying to do and took over an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contactgegevens
First Floor, 5 Fleet Place, EC4M 7RD, London, Verenigd Koninkrijk
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Uitstekend
569 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The person who answered the phone was…
The person who answered the phone was calm, friendly and talked plainly so I could understand and then patiently talked me through what I needed to know.
I am sorry but I cannot remember the person's name, but she was lovely and vey helpful.
4 augustus 2026
Antwoord van my money matters.
Hello Suzanne,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Very good experience
Very good experience.
My request was fully understood and actioned.
4 augustus 2026
Antwoord van my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
Katie made it great
Katie made it great! I was locked out due to email address complications but she stayed with me to figure it out to the bitter end... much appreciated, thank you
3 augustus 2026
Antwoord van my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
very quick response all questions…
very quick response all questions answered in a proffesional manner
3 augustus 2026
Antwoord van my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
Antwoord van my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Very helpful and informative
Very helpful and informative. Friendly and polite customer service.
29 juli 2026
Antwoord van my money matters.
Thank you so much for this review! The team will be delighted to hear your feedback!
Really helpful and responsive on emails
31 juli 2026
Antwoord van my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
AVC Advice
The advice/service provided by Kelsey was polite, timely and helpful .......thank you.
30 juli 2026
Antwoord van my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Great Service
My issue was resolved with one message by Katie at MMMs who provided an excellent response.
30 juli 2026
Antwoord van my money matters.
Thanks a ton for your kind words and great rating! It means the world to us that you took the time to share your experience.
The lady on the phone was very helpful…
The lady on the phone was very helpful and patient with me getting my account set back up a pleasure to talk to
30 juli 2026
Antwoord van my money matters.
Hello Ricky,
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
First class presentation from Nathan…
First class presentation from Nathan Evans. Very informative.
30 juli 2026
Review zonder uitnodiging
Antwoord van my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Great customer service
Great customer service, friendly staff member who answered my questions clearly and made the whole process easy.
30 juli 2026
Antwoord van my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Very helpful professional advice…
Very helpful professional advice reassuring answers with a friendly manner.
29 juli 2026
Antwoord van my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
My money matters officer (Sandra) was…
My money matters officer (Sandra) was polite/patient & very informative.
Achieved what outcome I wanted.
Dennis
29 juli 2026
Antwoord van my money matters.
We truly appreciate you spending the time to leave this 5-star review! We know that the team loves to hear about how they have been able to help you!
Amazing customer service
Amazing customer service, Katie gave me the advice I needed and also made the changes I needed to make on my behalf, this really helped as I didn't want to do the wrong thing
29 juli 2026
Antwoord van my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
Really useful presentation about LGPS…
Really useful presentation about LGPS pension scheme and the value of shared AVCs. Thank you!
29 juli 2026
Review zonder uitnodiging
Antwoord van my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Really pleasant and helpful member of…
Really pleasant and helpful member of staff, very concise and easy to understand. A credit to her company.
27 juli 2026
Antwoord van my money matters.
Hello David,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
quick helpful answers to my questions…
quick helpful answers to my questions which resolved my query.
27 juli 2026
Antwoord van my money matters.
We truly appreciate your positive feedback! It’s wonderful to know that our efforts made your experience enjoyable.
I have used this service for a couple…
I have used this service for a couple of years or so and I just wanted to amend my AVC.
The system is easy to navigate and very responsive.
It took less than 10 minutes from start to conclusion, including confirmation that my request has been successfully implemented. Giving me reassurance about my future financial arrangements are in-line with my wishes.
27 juli 2026
Antwoord van my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
Efficient and very helpful to get what…
Efficient and very helpful to get what I needed done in a fast and efficient way.
Excellent customer services and very professional.
24 juli 2026
Antwoord van my money matters.
Thank you so much for your 5-star review! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot to our team.
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