Novara Reviews 

Bought a car from the Glossop branch and the salesman we dealt with (Alex) was beyond superb! Nothing was to much trouble and he was extremely laid back and relaxed, not pushy or anything like that!

He explained everything and anything I didn't understand he went through with me until I did understand.

If I could give 6 stars... I would without a doubt!

If you want a used car then Alex is the man to see! Thank you, thank you... THANK YOU for everything!

I picked up my new to me car today and Jack could not have been more helpful. We went through all the paperwork in no time. The car was cleaned to an immaculate standard and I drove away very satisfied.

I have just bought a car from Novara in Glossop and it was a brilliant experience coming from someone who has previously had a very bad customer service and care experience. I would confidently recommend Novara and Alex very highly! He helped me throughout the process and told me absolutely everything I needed to know! Always kept in touch with me and updated me about the smallest changes! Very upfront, honest and friendly! Will hopefully return int he future :)

I completed on the purchase and picked up my new car today. I dealt with Alex from my first visit until today on completion. On my first visit to look at a car I had seen on the website, Alex gave me the key and left me to look at the car with no pressure whatsoever. I knew where he was in the background to answer any questions, which he fully did. I placed a deposit that day. Alex has kept me fully informed whilst the car was fully inspected by the AA and any work completed by Novara along with a service. I must say, a five star service throughout. Thank you.

To be honest, I was a bit skeptical at first, but buying from Novara has been such an amazing experience. I have now had the car for two months and it has been absolutely faultless.

It’s been such a relief to have such a smooth purchase.

Had a great experience purchasing my car from this garage. The guys at Novara, especially Alex & Jag were a pleasure to deal with put me under no pressure to buy at all, kept me informed at very step what was happening with the vehicle and made the process of purchasing the car a total breeze. Highly recommended and good value for money.

UPDATED
it's now been 21 days since they agreed and collected the car. I have received a partial refund. They have not refunded the £350 delivery charge, despite them delivering a faulty vehicle. legally they have to refund ALL money paid to them. Instead they are claiming to seeking legal advice for the removal of my review. The car is back on sale at the dealer, a red ssangyong Tivol. Today I will start my online court claim against them.

Statement of Truth: This review is a factual account of my personal experience. The details provided are based on documented evidence and independent inspections. This is a statement of truth and is not defamatory.
​Update: It has now been 7 days since Navaro recovered the vehicle, and my refund has still not been issued. This is my 5th attempt at posting this account, as my previous factual reviews have been repeatedly flagged for removal.
​The Vehicle: Documented Safety Issues
​The car was delivered having recently passed an MOT at Navaro’s internal centre. However, a subsequent independent inspection immediately identified the following:
​Mechanical Safety: New anti-roll bar drop links had been fitted, but the passenger-side nut was found to be severely loose.
​Safety Failures: The vehicle had three bald tyres and a significant arc scratch on the windscreen obstructing the driver’s field of vision.
​Non-Disclosure: The vehicle had a history of accident damage and a respray which was not disclosed at the point of sale.
​Electrical Faults: The rear washer unit was faulty, pumping water directly into the boot light and internal electrics.
​The Refund Process
​After I rejected the vehicle under my statutory rights, Navaro initially refused to collect it. Following the eventual collection, the company informed me they would only issue my refund if I signed a settlement contract.
​The terms of this proposed contract required me to:
​Remove all online reviews regarding my experience.
​Forfeit my £350 delivery fee.
​Waive my further legal rights regarding this transaction.
​I have declined to sign this document. I believe withholding a statutory refund pending the removal of an honest review is an unacceptable business practice.
​Final Conclusion
​I have documented all evidence, including photos of the mechanical faults and a copy of the contract I was asked to sign. This evidence has been uploaded to my Google Review for public transparency.
​I have formally reported this matter to Trading Standards and the DVSA. I advise any potential buyers to exercise extreme caution.

As a woman buying a car alone you always feel a bit uncertain, but this Garage was excellent from start to finish. They were very friendly and honest. The prices are very reasonable and there is something for everyone on the forecourt. I've used their workshop too and also found that to be fantastic and well priced.

Having visited dealerships by train around Manchester I was invariably disappointed when viewing/testing cars. So, during the Easter Storm Dave I walked down to Novara to be greeted by Paul, Jag and latterly Alex. They are straightforward, professional and good humoured but most of all patient with all my questions on a car I hadn't previously considered. The AA test reports made the purchase more reassuring. I took delivery yesterday and would highly recommend others to pay them a visit. Thank you all for your help.

Dealt with Alex from novara. Very professional and friendly service. Even picked me up from the train station. Very pleased with the BMW X5. Highly recommended!!
Great stuff

Had a great customer experience at NOVARA car dealers Glossop . Jag the sales gentleman was very helpful and explained everything great from start to finish highly recommend this dealer

Bought an MG3 from them. Alex and Jag very helpful and very professional. No heavy sell and the car was serviced through the garage and newly MOT’d.

Purchased through their AA scheme and they were brilliant. Sorting my road license and helping with my insurance reworking.

Can’t recommend them enough

Great experience start to finish. I was helped identify my best options and the whole process of buying the car was incredible easy. They are caring and take a genuine interest. Highly recommended

Booked an MOT online on Sunday night for the Monday. Spoke in the morning and dropped the car off at 11. Great service throughout and were quick to fix our issue the same day. Would definitely use them again

I bought a hyundai Tucson from Novara cars from Glossop. Alex was the person assisting me to but a car. Alex was incredibly helpful and patient. Alex couldn't have been more helpful and honest. I don't know the first thing about buying a car, but that was not a problem. Alex advised me, and reassured me with all my questions. Not once did I feel like any question was a stupid question. I can't praise Alex or Navara highly enough. I recommend them and would certainly use them again if I need to purchase a second hand car. Even after driving the car off the forecourt, I know I can go back if I have any concerns with the car I bought, and my concerns will be respected and addressed, which gives you piece of mind. Amazing.

Brilliant service and pan. Matelyn is so helpful, she really goes the extra mile.id definitely use them again

Dealt with Alex at Novara Glossop. He was very professional, and friendly; throughout the process and never with any pressure selling. He also met us half-way when we had different trade-in valuations for our old car, meaning the purchase of the new car went ahead smoothly and we are very pleased with our new vehicle. Two happy customers from Sheffield. Would recommend Novara.

I’m so pleased I came across Novara after what felt like a long and pretty overwhelming car search. They’ve got a great range of quality cars at really good prices, and the team were all so friendly and accommodating to me and my newborn baby.

It was my first time buying a car for myself, so I was feeling a quite nervous about making the right choice. Alex was great — super helpful, really knowledgeable, and not at all pushy. He made the whole experience really easy and stress-free.

I drove away with a car I absolutely love and got a great trade-in price for my old one too.

Honestly, 10/10 service. I’d happily recommend them to anyone!

Jag and the team at Novara have been incredible while looking after us while I’ve been in the process of buying a Jaguar XF from them.

Came across their XF on Autotrader while generally browsing for an upgrade on my current Audi A5. What caught my attention was the upgraded infotainment system and atheistic look of the car with fairly low mileage for the age and type of car it is.

Enquired about the car and got on the phone with Jag about 5 or so mins before they closed (typical last minute kind of customer behaviour from me) Jag is by far one of the best used car advisors I’ve come across, especially with a car sales background myself.

Polite, friendly and very honest, so how do I back this up to someone who is reading this review and considering a purchase through Novara…?

As mentioned the main interest was over the infotainment system, during our call we ran through some details and never once felt rushed to get off the phone with closing time looming closer. He promised to send over a video of the car and infotainment system the following morning which was received via WhatsApp at the time he said he’d have it over by. (Honesty point number 1)

Couple of minutes worth of content to show me round the car and interior, I’d previously looked round the images listed of the car and noticed a scuff on the front bumper and with knowing this car had recently come into stock I hadn’t mentioned it as it was still due to be prepped by their back of house team, to my surprise around 10 mins after the initial video a 2nd unprompted video came through showing the scuff I’d noticed, Jag had apologised for not highlighting it on the original video as he’d over looked it, which is understandable for where the scuff was located and said this would be sorted as they are waiting on the paint with it being a slightly non standard colour. (Honesty point number 2)

With the initial AA inspection their cars under go they’d highlighted an issue with the turbo on the car, this has now been fixed and re-inspected with a full pass. (Honesty point number 3)

Went up today to test drive the car before selling my current car (ready for collection on Saturday) the team and Jag were extremely welcoming upon arrival, the car was ready to go for a test drive and all relevant documents were ready to hand for my viewing.

Warranty and paint protection offered and explained really well no pushy sales just straight forward honest information which had given me the peace of mind that purchasing the car and the additional protections with them is the right thing for me to do!

So if your taking the step into buying a used car for the first time or with little background knowledge of buying a used car I’d hand down recommend Novara car sales and I Myself would happily return in the future to change or purchase another car!

Brilliant service! Went in to buy my first car and walked away with an ideal one! Alex was so helpful and talked us though the process. Car was immaculate on pick up with MOT and warranty. Couldn’t have asked for a better service. Definitely recommended ☺️