Myonebike Reviews 

Took a while to arrive, contacting the courier company was a nightmare, Myonebike were very responsive and helpful.

Been waiting for spare parts for 2 months, these parts should be on the bloody shelf, so the client gets them within a week.

Great, prompt service. I would highly recommend Myonebike.
I would recommend that instructions of how the last few items are attached for those of us who have not used or had anything to do with bikes for many years, and never an electric bike. Thanks Russel for your assistance.

Great service and good customer help .
They could not do enough to help with the process to purchase the bike .
Thank you George and company

I initially called onebike because of their great offer on a dual suspension electric bike. From the very first phone call I was able to speak with someone who was well informed, listened carefully, willing to be flexible, honest and I felt a genuine effort to be helpful rather than just make a sale. For example Russell rang us back and suggested a different bike for my partner who is quite small. This alternative bike had a smaller frame, a lower price but with a better electrical system. Naturally we were very happy. Russell went to a fair degree of bother to enable us to test ride the exact bikes my partner and I had chosen. Both bikes performed excellently with plenty of power, smooth gear changes and suspension, very comfortable especially for a first ride. All up a great experience. Thanks so much Russell for all your effort.
Ross and Nampech

Great bike, fast delivery and husband loves his new bike.
Thanks Russell for keeping in touch with us.

The communication from Russel was great.
The quality of the bike was less than great. No manual supplied.
My wife broke an Allen key tightning up a small screw. Threads were very rough and it was hard to tighten bolts.

Excellent service
Bike delivered in timely manner
Not yet assembled

The bike is good value for money, we had great customer service, Russel went out of his way a number of times for us

It's a very good product.i was pleasantly surprised by the motor power also the quality and finish.
Sadly I underestimated my health , I'm finding it difficult to operate due to arthritis and vertigo. My young son enjoys it. Thanks.

Appreciate the effort made by the team to meet even the smallest request. Unusual to find any company that goes the extra my that ONEBIKE do.

Bought a NEW replacement part from Russell, only for it to turn out to have been in used condition. No help in sorting a resolution because of the item I was sent was a used and scratched product. Product was overpriced for a secondhand item that I was told, NEW was what I was buying.

Russell is just exceptional,
If you want an e-bike, talk to Russell before you make a decision.

Haven't recieved bike yet but all the help from Russell has been stellar! 5 star's⭐

Communication from One Bike was fantastic.
Russell keeped me informed during the purchase. Bike looks great. Haven't taken it for a spin yet as I'm unwell but looking forward to it.

The bike is great but what i liked most about the experience was russell’s customer service. He is very kind and attentive and always willing to answer all my questions!

Personalised attention and service.
Quick response time.
No enquiry too small - always helpful.
Good price for a quality product.
Highly recommended.

Hi Russell,

Thanks for the bike and good communication.

Only complaint from Steve, was the manual is not in paper form. No access to digital. Otherwise extremely happy with the bike. Regards
Barry