I can't make them stop targeting me! Very aggressive on their ads and I was never interested in your services. Finally STOP.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Quick service. Fast response and I got a counsellor within 24 hours which was absolutely brilliant. My counsellor was fantastic. She is so great and listening and I came away from the session excited... Toon meer
Bedrijf heeft geantwoord
I’ve been using the service for a few months. I had a medical emergency and could not attend one of my sessions. The psychologist refuses to even read my message asking for the session to be reschedul... Toon meer
Bedrijf heeft geantwoord
Easy to use App with relevant questions. Diagnosis within a short time and recommended help. Had my first session and felt completely understood and that we were getting somewhere within the first... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Get face-to-face with a highly qualified psychologist when and wherever’s a good time to tap into you
Contactgegevens
245 Hammersmith Road, W6 8PW, London, Verenigd Koninkrijk
- 020 3389 7767
- support@myonlinetherapy.com
- myonlinetherapy.com
I can't make them stop targeting me
I can't make them stop targeting me! Very aggressive on their ads and I was never interested in your services. Finally STOP.
7 augustus 2024
Review zonder uitnodiging
Antwoord van My Online Therapy
Hi,
I'm sorry to hear that you are being targeted with adverts that aren't of interest to you. We're not currently running any ads for My Online Therapy, and haven't since we acquired the platform a year ago, so I'd like to investigate what you are seeing online to see if some historic ads are still being displayed!
Please get in touch at communications@ascenti.co.uk confirming what channels you have seen the ads on - if you have taken any screenshots that would be really helpful too.
Best wishes
Laura
External Communications Lead
Ascenti
The price is fair.
The prices are not low, but I suppose that's because all specialists are highly qualified and trustworthy. I definitely can say that about mine at least, I got 2 sessions and they really helped me. The sire itself works great.
20 mei 2023
Review zonder uitnodiging
Hard to get appointments or the right type of therapy
I initially signed up at the start of the site and was able to book a 30 minute therapy session fortnightly.
After the first few sessions I was pressurised by the therapist to move to 60 minutes fortnightly if not weekly. As I was paying for this myself that was proving to be very expensive.
Appointments have to be prepaid so in order to secure the slots I wanted I was paying out a few hundred pounds at the start of each month. If I wanted to move an appointment I had to book the new slot, pay, and then get them to refund my original appointment.
After a while, my therapist started to offer less appointments and only a week at a time. I started to go for longer and longer periods without being able to secure an appointment.
Very few of the therapists offer talking therapy and I didn't get on with DBT, tapping or mindfulness.
Decided it just wasn't for me as I could access therapy much cheaper elsewhere
4 augustus 2022
Review zonder uitnodiging
Antwoord van My Online Therapy
Thank you for your review and I am sorry to hear that My Online Therapy was not for you. We look to offer affordable and accessible therapy sessions with clients given the option to book either 30 or 50 minute sessions. As a self-funding client, all sessions do need to be paid for at the time of booking. All psychologists manage their own schedules and usually update their availability a minimum of 2-4 weeks in advance. They also have tools available to reserve slots for clients if they have a particular time they want to save which can then be turned into a booking at a later date then charged, so you don't necessarily need to pay all at once when booking your future sessions. We also offer free reschedules for sessions up to 48 hours before the booking time, so if you do change your mind and need to amend the original booking you can do so without having to make a new booking and be charged again. All our psychologists at My Online Therapy are HCPC registered and offer talking therapy. Psychologists speciailse in certain evidence based therapy approaches and we would encourage clients to speak to their psychologist or contact Customer Support if they feel they're not getting what they want out of their therapy sessions and perhaps need a different approach or way of working together. I am really sorry to hear that your experience was not to the standard we would expect. I would love to hear more from you if you'd like to email support@myonlinetherapy.com We welcome all feedback with a view to continuously improve our service, so we can link in with the psychologists to ensure that our clients are getting the experience we would all hope for. Kind Regards Clare Head of Customer Operations
Low availability
Limited availability for the same therapist. It takes weeks to find a slot.
20 mei 2022
Review zonder uitnodiging
Antwoord van My Online Therapy
Thank you for your feedback. All psychologists manage their own schedules and usually update their availability a minimum of 2-4 weeks in advance. We always recommend talking to your therapist in the initial session to discuss how your therapy should be scheduled in terms of maybe a weekly or monthly session. Therapists have tools at their disposal such as reserving sessions, so you know you have the same, regular slot and you can always send a direct message to them via the platform if you're looking to book a new session. I am sorry to hear that your therapist has limited availability. We are experiencing extremely high demand on our services, so I hope you're able to work out your bookings with your psychologist that can suit you both. Kind Regards Clare
Amazing Product
I suffer with tennis elbow and back pains. This is due to the job I do as a carpet cleaner. I read the reviews and purchased Moi Therapy and this has worked really well for me. It’s easy to use and gets in very deep to relieve the tension. I definitely recommend this product and it’s well worth the money.
10 maart 2022
Review zonder uitnodiging
What a total waste of time
What a total waste of time ! Went through the questionnaire, wrote loads about myself which took some time to fill in ! Then at the very end it asks am I suicidal I said yes , then it says sorry we can't help you contact this number !!!!!! What a total joke ! The NHS has let me down hence WHY I have to pay privately! So why on earth are they sending me back to the NHS when they are the ones that haven't helped me for over 20 decades !!! Are they that idiotic that surely with people willing to pay for their service, they know already the NHS has failed ! Yet they tell you to go back there ! The NHS and the So called emergency line is the reason I feel suicidal as they don't help and their attitudes over the phone are not pleasant! You don't now want to help people ! You want to just annoy them and upset them further ! Why not ask the suicidal question at the beginning of the form ? To save me being rejected at the end !!!! Scam of a company! Please do not use these, better off going to a local person who can help face to face who won't let you down. Any decent company offering therapy would have a phone line with someone at the other end , using computers to fill in forms and chat to you when its as serious ans personal as therapy, needs the personal human touch not a computer ar the beginning to see if you're acceptable for them or not!! Obviously I wasn't, if you feel suicidal sorry we can't help you !!! What a joke , I feel that way daily but wouldn't go through with it another question that I answered, yet they were willing to not help me !!!!! Not good at all ! Rejected by a computer ! Great experience thank you, reinforces how much we are more about them making money than caring about us as human beings.
12 januari 2022
Review zonder uitnodiging
Antwoord van My Online Therapy
Hi Victoria Thank you for taking the time to send this feedback and please accept my apologies for the delay in acknowledging your review and replying to your comments. I am really sorry to hear that we were not able to help you when you looked to register with My Online Therapy. I appreciate how frustrating it must have been for you to go through the questionnaire with considered answers to only find that we were unable to take your registration any further. In our experience it is safer for someone who is feeling at risk of suicide to work with a wider team and with a connection to their local services, so that they can be supported outside the sessions - unfortunately just seeing a psychologist (particularly online) doesn’t provide the level of help needed. Thank you again for your feedback and I am sorry that we were not able to help you on this occasion. Kind Regards Clare
No free consultations or initial chat
There are no free consultations or anything before the first session to help you know if the therapist and their type of therapy is a good fit for you. The way you're connected is very vague. I ended up being charged £84 for a terrible first session which just made me feel worse.
1 december 2021
Review zonder uitnodiging
Antwoord van My Online Therapy
Dear Victoria,
We're sorry to hear this. Whilst we do not offer free initial sessions, we do have an online digital triage system, which helps us to match clients to the most suitable psychologist for them. We are working with our partner organisations to ensure this is offered to all our clients when they join our platform. We have a sizeable range of clinical and counselling psychologists, each offering their own unique blend of skills and expertise. Our goal is to ensure that all our clients have access to a highly skilled psychologist who is a good fit for them.
Thanks,
Tom
I have been suffering from GAD for years
I have been suffering from generalised anxiety disorder and panic disorder and then it led to agoraphobia for the last 18 years since my father passed away,
I’ve tried all sorts of therapy including acupuncture hypnotherapy various medications and then thought it was time to speak to a professional clinical psychiatrist so I got in contact with My Online Therapy and choose my therapist Charlotte Cox.
I explained I had reservations on this or anything being able to help me as I’ve been suffering for so long so she came up with a plan and ease me gently into understanding everything about my anxiety and what I needed to do to sort it out Charlotte has been very professional and understanding throughout the whole process and has helped me gain a lot more confidence and now I am stronger and less anxious, I would highly recommend her and the program.
17 november 2021
Antwoord van My Online Therapy
Hi Ian, we're so happy to hear that you had such a positive experience with My Online Therapy and Charlotte - it's brilliant to hear you're feeling stronger and less anxious, and thank you very much for the kind words! - Tom
Lack of empathy…
I’ve been using the service for a few months. I had a medical emergency and could not attend one of my sessions. The psychologist refuses to even read my message asking for the session to be rescheduled. I contacted her a few times but no response. I’m shocked about this cold attitude towards patients. You would think they would have a bit more empathy… I have been contacting her since the appointment was missed. Hoping this can be resolved soon. I have used other therapy platforms and this never happened to me before. This is dehumanising.
5 november 2021
Review zonder uitnodiging
Antwoord van My Online Therapy
Hi Iman, I am sorry to hear that you were unable to attend your session at the start of September. Our Customer Support team has also reached out to the psychologist to see if she's able to offer to reschedule when you contacted them last week. As previously advised, although there is no timescale for a reschedule request it has been two months since the session date and it's up to the psychologist to authorise it. We shall escalate your query to the Senior Clinical Team, so they can link in with your psychologist. Hope this is soon sorted for you! Thanks, Tom
great service
4 november 2021
Antwoord van My Online Therapy
Thanks so much for your review Charlotte - we're so happy you were pleased with your experience of the app! Thanks, Tom
Not lots of availability from the…
Not lots of availability from the available therapists though apart from that ok service…
29 oktober 2021
Antwoord van My Online Therapy
Hi Lefteris! We do sometimes experience periods of high demand on our services, but we would encourage you to talk to your psychologists about regular sessions and finding a routine that suits you. All our psychologists manage their own schedules and usually release their slots a minimum of 2-4 weeks in advance. As a Vitality client, you have the luxury of knowing the number of authorised sessions you have available to book so always worth planning ahead to get your sessions booked in for when it suits. Thanks, Tom
I took few sessions and they are good…
I took few sessions and they are good but should provide more economical offerings.
21 juli 2021
Review zonder uitnodiging
Antwoord van My Online Therapy
Hi Diya, thanks so much for your feedback - we're really glad you had a good experience with your sessions. We endeavour to offer affordable and accessible therapy sessions with HCPC registered clinical and counselling psychologists without the need to worry about adding in time for the commute or being limited to the best help based on your location and is at a much lower price point than a private practice in a physical clinic without the compromise on quality of treatment. We do offer some free content on our website and also self-care subscriptions which start at £9.99 per month. Many thanks, Tom
Happy Newcomer
I have only just begun with My Online Therapy, but I am very happy. My initial appointment was fantastic, the scheduling system is easy, and customer service was prompt and helpful when I asked for a more formal invoice for my insurance provider. I am very happy that I found My Online Therapy & look forward to a meaningful experience.
1 juni 2021
Antwoord van My Online Therapy
Thanks so much for this lovely feedback. We are very happy that you have found everything so easy and efficient - just as we like it! Wishing you all the best Clare
My online therapy is awesome
My online therapy is a great app/website to help people getting affordable and quality therapy wherever they are. My therapist is amazing and has been helping me so much in a period of high stress. The app is also very easy to use and has never crashed. Highly recommend!
11 mei 2021
Antwoord van My Online Therapy
Thanks for the lovely feedback, Silvia. My Online Therapy is all about affordable and high quality therapy with ease of access on our app! Wishing you all the best Clare
So convenient and high quality…
So convenient and high quality therapists. Highly recommend if you need to speak to someone.
27 april 2021
Antwoord van My Online Therapy
Hi Hannah Having the convenience of online sessions with HCPC registered clinical and counselling psychologists is exactly what we're all about, so thank you for the recommendation. Best Wishes Clare
Pleasant Surprise.
Pleasant Surprise.
I was very pleasantly surprised by how straightforward and hiccup-free the set-up and introduction was. I was a bit apprehensive about the online format but needn't have worried. The atmosphere was welcoming, supportive and I felt safe and secure. All in all, a really good experience. Thank you!
27 april 2021
Antwoord van My Online Therapy
This is so lovely to hear. I'll pass it on to the team Best Wishes Clare
Easy and friendly service.
I'm satisfied with the service. It was easy to book, to see the available psychologist and their special interest. Booking an appointment has been easy too. I also appreciate to get remainders of the booked sessions.
13 april 2021
Antwoord van My Online Therapy
Hi Augusto Thank you so much for the feedback - glad to hear that it's been easy to book and our reminders have proved useful to you for upcoming sessions. Many Thanks Clare
Easy and helpful
The questionnaire to match you with a therapist was easy and I found a great therapist quickly
31 maart 2021
Antwoord van My Online Therapy
That's great to hear, Ruby. Thanks for sharing how easy it was to register with My Online Therapy and glad to hear you found a great therapist so quickly. Best Regards Clare
Excellent session and good advice
Excellent session and good advice. I felt heard and understood.
25 maart 2021
Antwoord van My Online Therapy
Hi Helen That's so lovely to hear. Really pleased to know you felt heard and understood throughout your session. Kind Regards Clare
Therapist and therapy is amazing on app BUT app useless
I love my therapist, she's amazing and everything I wanted. However the app is terrible. I can never get an appointment via the "book a session" feature because it says she's available on certain days with green dots. When you click on it... No time is available there to press. So everytime I have to message her, wait for a reply (which is fine as she's a busy lady) and then she has to release a time that we've agreed and I have to book it there and then, otherwise I may miss it. So cut out the middle man and just message your therapist 😂
Bottom line is... Therapy amazing. App useless. If I could have the therapist without the app... I would.
24 februari 2021
Antwoord van My Online Therapy
Thanks for the feedback. I am sorry to hear you are having to message your psychologist directly to ask them to update their schedule to allow you to book your session. All our psychologists manage their own caseloads and schedules, so I shall ask them to make sure they are updating their schedules so that their clients can book future sessions via the app rather than having to send a message to request a booking. Kind Regards Clare
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