My Perfume Shop New Zealand Reviews 

Very disappointed in the wait time for my perfume 1 month to be exact.

Ordered the product but didn't receive a receipt or order number. Called My Perfume Shop phone number is Australia and emailed as well. The very next day I received my receipt and order number as well as tracking number. Product arrived two days later and I was absolutely delighted with the quality and so was my son as it was his birthday present. If only My Perfume shop would be able to get their internet ordering working properly I would have given 5 stars instead of 4. Will order off them again.

I had an amazing experience My Perfume Shop New Zealand! The perfumes are fantastic and special thank you to Nicole, who was incredibly helpful throughout the process. I wanted to add a few more items to my order after I had already placed it, and she made everything so easy. She was friendly, patient, and quick to respond, making the whole experience smooth and stress-free.
The customer service was outstanding, and the fragrances were exactly what I was hoping for. I highly recommend My Perfume Shop New Zealand to anyone looking for great-quality perfumes and excellent customer support. Thank you, Nicole, for going above and beyond!

Item arrived alot later than advertised, however will still support small business owners.
Thanks for the communication throughout the wait.
Kind regards,
Kat

Excellent experience with My Perfume Shop NZ. My order was due to arrive between 8-12 July, however there was a slight delay (which Aubrey kept me up to date with) and product arrived on 17th.

If I could do zero stars I would. Absolute worst company i have ever dealt with. 4 months past estimated delivery date. Still no revised delivery date. I have requested a refund now 6 times abd still waiting. Delay after delay after delay. I will never use this company again

I would have given 0 stars if there was one. I bought perfume online and was supposed to get it by 3 July 2026. I did not get it. When I enquired I was advised via email that it is delayed and they offered me other options. I said I want to get ny refund. To date they are just giving me other options but not my refund. I will be making a official complaint to the relevant authorities.

Quick response and resolving of issues. Great prices and excellent quality of products. Thank you for the great customer service Nicole.

I absolutely love fragrance so I was very excited to find a site that sells genuine fragrance at a good price. The delivery takes a bit longer than some other places but it was certainly worth waiting. My Si fragrance was so much cheaper than other places. I will definitely purchase again!!!!

Excellent fast communication and delivery. Highly recommend.

everything was very easy the only factor is shipping and how long it takes but besides that super great company very easy to work with.

Dearly beloved Wife wanted her particular perfume that is not so readily available these day - My Perfume shop had what wanted and so grabbed extra at the time as well.
Company super reliable to deal with and quick dispatch of purchases.
Will definately be purchasing again. Bruce

Such an awesome price. Absolutely loved the bulk buy discount.

Great company to purchase genuine perfume from at a great price. Very happy with my order. Mel Wagener. Order number #217201

Deal with this company at your peril!
I have been asking for a refund because of some lame excuse about the Middle east, all I get is AI generated letters with “your options “.
I just want a refund they are insufferable.
Stay away and save your money and sanity.
Despite multiple requests for a refund they are still not accommodating.

A complete scam. Ordered start of April now it’s Mid July and still nothing. No product, no refund. They say you can get a refund if your order hasn’t shipped past the expected delivery date and i’ve seen their replies on here saying customers are able to cancel orders/request refunds on their end, which is absolutely not true.
You get zero response on whatsapp and email responses are AI generated. (basically nonexistent customer service) They’ll try to give you store credit or exchange your product to something else (anything to not provide a refund). once you reply saying you insist on a refund they vanish. Currently doing a dispute through my bank to try get my money back. Don’t waste your time here.

Myperfumeshop nz is a great perfume website with a huge selection at great prices, great customer support. Would highly recommend.

I love the excellent service I get from My Perfume Shop.
They are very fast and efficient and keep you updated regarding your order.
Thank you
D

Ordered a purfume that wasnt in stock and they ofered me a credit or could wait till back in stock.when it was back in stock they sent me the bigger size and then a store credit for difference did have to send a few email in between to get sorted but they emailed back quite quickly

The product was as advertised and delivery was prompt. It's fabulous to be able to get a sample bottle of perfume just to try. It was beautiful and I ended up buying a large bottle. If it wasn't for the fact that I could sample it first I would have missed out on a beautiful perfume.