Product never came. Convoluted email replies eventually informing me they never had it in stock. A month later Full refund offered or replacement with a discount but yet again more repetitive email... Toon meer
Bedrijf heeft geantwoord
My Perfume Shop New Zealand
De score van dit bedrijf is niet beschikbaar vanwege een schending van onze richtlijnen.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordering online was easy. An order was submitted and paid for on 6 March 2026 with an approximate date of delivery 17-22 March. 6 April email advising there was a delay with the order. No further... Toon meer
Bedrijf heeft geantwoord
The purchases I have had made from My Perfume Shop have all been spot on I've tried to buy different colognes from eBay and others cause they were a little cheaper but it the end it wasn't worth it !
Bedrijf heeft geantwoord
Products are as they promise. My only suggestion would be fix the shipping issues and make them quicker than you have been.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're New Zealand's new favourite place to buy perfume! We want to make shopping for your favourite fragrance, easier, faster, and more affordable.
Contactgegevens
17B Farnham Street, 1052, Auckland, Nieuw-Zeeland
- +611800242635
- hello@myperfumeshop.co.nz
- myperfumeshop.co.nz
Schending van onze richtlijnen
Definitely will recommend
Definitely will recommend, My Perfume Shop always delivers on time and excellent quality of the products. Real for real!
18 april 2026
Review zonder uitnodiging
Antwoord van My Perfume Shop New Zealand
Cheers Julietta, that's so good to hear! Stoked you'd recommend us and glad we're delivering on time with quality gear. Means heaps to us. Looking forward to sorting you out again soon!
My Husband has been using this Cologne…
My Husband has been using this Cologne over the years. He was pleased to get 2 bottles at the rate at which he was paying 1. In just in time with My Perfume Shop. He was all out.
16 april 2026
Review zonder uitnodiging
Antwoord van My Perfume Shop New Zealand
Cheers Dari, so glad we could sort your husband out just in time! Two for one is pretty hard to beat aye. Hope he enjoys every last drop and we'll see you back soon!
Antwoord van My Perfume Shop New Zealand
Thanks so much, Paul! Really glad the perfume matched the description, that's exactly what we aim for. Hope you enjoy it!
Antwoord van My Perfume Shop New Zealand
Cheers Felita, love hearing that! Fast and thorough is exactly what we go for. Thanks for supporting us!
Products are as they promise
Products are as they promise. My only suggestion would be fix the shipping issues and make them quicker than you have been.
7 april 2026
Review zonder uitnodiging
Antwoord van My Perfume Shop New Zealand
Thanks so much for the kind words, Shericka! Really appreciate the feedback on shipping too, it's something we're actively working on improving. We'll take that on board!
Avoid
Avoid. I have had the same experience as other reviewers - item not in stock, a waste of time trying to get in touch with customer service.
If you want to risk ordering from this company, use PayPal or a credit card so you can easily raise a dispute when (yes, when) your item doesn’t turn up.
Update: Disputed the transaction with my bank. After the bank reviewed the case and agreed with the dispute, I received a cancellation and refund email from myperfumeshop on the same day.
So for people struggling to get a refund out of them - it’s not because they can’t do it. They are choosing not to.
23 april 2026
Review zonder uitnodiging
Antwoord van My Perfume Shop New Zealand
Hi Ben, we're genuinely sorry for the experience you had and completely understand your frustration.
Stock delays were largely caused by the Middle East crisis which had a severe knock-on effect on our supply chain, and to make matters worse, the dates we were getting from suppliers kept shifting, making it very hard to communicate accurate timelines to customers.
That said, you should never have had to go to your bank to get a refund - that's on us, and we're sorry. We have since built a self-service cancellation feature so customers can cancel and get a full refund on their own without needing to wait on our team. We know that doesn't undo your experience, but we hope it reflects that we're taking this seriously.
One star is one too many !
One star is one too many !!
DONT BUY FROM THIS COMPANY
Scam
Item never arrived
Palmed off by customer service
Infuriating experience
22 maart 2026
Review zonder uitnodiging
Antwoord van My Perfume Shop New Zealand
Hi Sarah, we are truly sorry for this experience and can absolutely understand why you are so frustrated.
Your item not arriving and feeling ignored by customer service is simply not acceptable. A significant portion of our delays during this period were caused by the Middle East crisis which severely disrupted our supply chain, and the dates we were receiving from suppliers kept changing, making communication with customers really difficult.
That said, none of that excuses the experience you had. We have since introduced a self-service cancellation option so customers can get a full refund without having to wait on us.
If there is anything still unresolved for you, please reach out directly and we will make it right.
The purchases I have had made from My…
The purchases I have had made from My Perfume Shop have all been spot on I've tried to buy different colognes from eBay and others cause they were a little cheaper but it the end it wasn't worth it !
7 april 2026
Review zonder uitnodiging
Antwoord van My Perfume Shop New Zealand
Ha, we love hearing that Riya! Cheaper isn't always better when it comes to fragrance.
Thanks so much for sticking with us and for the kind words. Really means a lot!
Product never came
Product never came. Convoluted email replies eventually informing me they never had it in stock. A month later
Full refund offered or replacement with a discount but yet again more repetitive emails when I asked for refund.
Still waiting after having confirmed twice that I want a refund.
18 maart 2026
Review zonder uitnodiging
Antwoord van My Perfume Shop New Zealand
Hi Jordie, we are really sorry about this. The delay was caused by the Middle East crisis which severely disrupted stock coming through our supply chain, and because the dates from our suppliers kept shifting, we struggled to give customers accurate updates.
What's not okay is that you had to chase a refund twice after clearly confirming you wanted one. That should have been handled promptly. We have since added a self-service cancellation feature so customers can cancel and get a full refund without having to wait on our team.
If your refund still hasn't come through, please reach out to us directly and we will sort it immediately.
Very slow to deal with
Order placed on the 24/03/26, expected to arrive between 6-11 April, received an email saying stock was expected to land 17th of April, received an email today on the 21st saying it’s been delayed again… not sure why these people drop ship, order all your products and have it available ready to go like all other businesses would, never going to use them ever again after this, slow and tedious process, listen to all the other reviews this place sucks.
21 april 2026
Review zonder uitnodiging
Antwoord van My Perfume Shop New Zealand
Hi Halen, we completely understand your frustration and are sorry for the repeated delays on your order.
The honest reason is that the Middle East crisis caused serious disruption to our supply chain, and the dates we were getting from our own suppliers kept shifting, which made it really difficult to communicate accurate timelines to you. We know that's a poor experience and we own that.
To be clear, we are not a traditional drop shipper. We do hold stock, but certain products were caught up in these global delays outside our control. That said, you should always have the option to cancel and get a full refund, and we have now built self-service cancellation so you can do that without needing to wait on our team.
If your order still hasn't arrived or you'd like a refund, please reach out and we will take care of it right away.
excellent price and selection of…
excellent price and selection of products. Quick shipping from My Perfume Shop!
13 april 2026
Review zonder uitnodiging
Antwoord van My Perfume Shop New Zealand
Thanks Evita, so glad to hear it! Great selection and quick shipping is what we're all about. Hope to see you back again soon!
Do not purchase from this company
Do not purchase from this company, it’s an absolute scam. Product delays, to then unavailable, to a store credit, with it only happening over and over again. It has been 4 months, still no product even when an ‘in stock’ product was selected - just multiple automated emails. DO NOT PURCHASE FROM THE WEBSITE REGARDLESS OF A SMALL % OF OK REVIEWS. Not worth the pain!!!!
18 april 2026
Review zonder uitnodiging
Antwoord van My Perfume Shop New Zealand
Hi Wendy, we are truly sorry for this experience. Four months with no resolution is completely unacceptable, and we take full responsibility for that.
The delays originated from the Middle East crisis which severely disrupted our supply chain. The situation was made worse by the fact that supplier dates kept moving, which led to poor communication on our end and what sounds like a frustrating loop of automated responses rather than real help.
We have since introduced a self-service cancellation feature so customers can cancel and get a full refund without having to wait on our team. You should also be able to get a full refund right now if you haven't already. Please reach out to us directly and we will prioritise getting this sorted for you.
I was delivered the two bottles of…
I was delivered the two bottles of shampoos on time. They came in a well-packed and unbroken box. I received a discount which is why I ordered them from My Perfume Shop.
14 april 2026
Review zonder uitnodiging
Antwoord van My Perfume Shop New Zealand
That's great to hear, Angela! On time, well-packed and a discount to boot. Glad we could make it worth your while. Thanks for shopping with us!
easy to order fair price.
6 april 2026
Review zonder uitnodiging
Antwoord van My Perfume Shop New Zealand
Easy ordering and fair prices, that's what we're here for! Thanks James, really appreciate you taking the time to leave a review.
waiting waiting waiting...........
Ordering online was easy.
An order was submitted and paid for on 6 March 2026 with an approximate date of delivery 17-22 March. 6 April email advising there was a delay with the order. No further updates since.
Still waiting for the order 6 weeks later.
16 april 2026
Review zonder uitnodiging
Antwoord van My Perfume Shop New Zealand
Hi Maureen, we are really sorry about this. Six weeks is far too long and we completely understand the frustration.
The delay was caused by the Middle East crisis which had a serious impact on our supply chain, and to make it worse, the dates we were getting from suppliers kept changing, which is why the communication after that April 6 email went quiet. That's not good enough and we're sorry for leaving you in the dark.
You are entitled to a full refund if you'd like one, and we have now built a self-service cancellation feature so you can do that yourself without waiting on us. Alternatively, please reach out directly and we'll get this resolved for you right away.
I ordered at the start of March
I ordered at the start of March. Mid April and still no order.
16 april 2026
Review zonder uitnodiging
Antwoord van My Perfume Shop New Zealand
Hi Rebecca, we are truly sorry for the wait. Six weeks from ordering with no delivery is not the experience we want for our customers.
The delays were caused by the Middle East crisis which severely disrupted our supply chain during this period. The logistics dates from our suppliers kept shifting, which made it very hard to give customers reliable updates.
You are absolutely entitled to a full refund and we have now introduced a self-service cancellation option so you can do this yourself. Please also feel free to reach out to us directly and we will get it sorted for you straight away.
My Perfume Shop always does great.
7 april 2026
Review zonder uitnodiging
Antwoord van My Perfume Shop New Zealand
Always does great is what we always aim for! Thanks Naylan, we really appreciate the loyalty.
Very good company
9 april 2026
Review zonder uitnodiging
Antwoord van My Perfume Shop New Zealand
Thanks so much Germaine, that really means a lot! We work hard to earn that reputation. Hope to see you again soon!
I have not shopped My Perfume Shop in a…
I have not shopped My Perfume Shop in a while, but it is still the same: great selections, fast shipping! The perfume I received was spot on! I usually go in the department stores, sniff out the scents I like then come to myperfumeshop.co.nz to find them. I have not been disappointed in all these years!
2 april 2026
Review zonder uitnodiging
Antwoord van My Perfume Shop New Zealand
Love this so much, Joshep! Glad we've been consistently delivering for you all these years. That kind of loyalty means the world to us!
Just don’t
These people appear to be half a step off drop shippers.
Ordered and paid for a supposedly in-stock item on March 3rd and received April 13th.
An Orwellian experience when it came to dealing with Aubrey the “Customer Happiness Officer”. I asked for a refund three times - I assume (and dearly hope for the sake of humanity) that it was a bot - and was completely ignored.
Additionally- in response to this company’s standard rightspeak response below, I would also encourage potential customers to examine reviews received for this company very closely. For example, if you check here on Trustpilot, you will see that they have had a number of bogus reviews removed. If do you read a positive review for My Perfume, you may note a very similar tone in many.
12 april 2026
Review zonder uitnodiging
Antwoord van My Perfume Shop New Zealand
Hi James, we are genuinely sorry for this experience and we completely understand why you're frustrated.
To address the drop-shipping comment directly: we do hold stock, but the Middle East crisis caused severe disruption to parts of our supply chain, meaning certain items that showed as available were caught up in delays we couldn't fully anticipate. The 6 weeks from order to delivery is not what we want for any customer.
What's worse is that you asked for a refund three times and were ignored. That's a serious failure on our part and we are sorry. Aubrey is a real person, not a bot, but the experience you described is not the standard we hold ourselves to. We have since built a self-service cancellation tool so no customer ever has to chase a refund again.
We also want to be transparent: across the thousands of orders we ship each week, fewer than 10% experience delays. But we know that's no comfort when you're one of them, and we should have done better by you. If there's anything outstanding, please reach out and we'll sort it.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.