My Perfume Shop New Zealand 

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I wish to express my gratitude to The Perfume Shop for their amazing products. I ordered multiple items from their website and when one of my items were out of stock I was given a refund and a discoun... Toon meer

Beoordeeld met 1 van de 5 sterren

I suspect all the other reviews are correct. I placed an order, it showed on the site it was being despatched from Auckland warehouse. I was sent an email from them with tracking that only takes yo... Toon meer

Beoordeeld met 5 van de 5 sterren

Exceptional correspondence Matt kept me informed as there was a big delay due to troubles in Middle East! Very pleased with purchase and placed another order straight away… Love supporting small... Toon meer

Beoordeeld met 5 van de 5 sterren

I bought some older fragrances for my wife Este Lauder Cinnabar being one that comes to mind. Website was easy to navigate and received the package at a competitive price within a week or so . Well pa... Toon meer

Bedrijfsgegevens

  1. Parfumerie

Geschreven door het bedrijf

Hi there, we're My Perfume Shop. A quick word from us. The rating on this profile is far lower than the experience that the overwhelming majority of our customers tell us they have. Here's why. A particular review platform thrives on collecting negative reviews, then charges companies excessive fees to help “fix” the damage. They encourage businesses to ask customers for reviews to counteract the bad image this particular platform itself helps create, mixing in a few positive ones to balance things out. The reality is that most people don’t go out of their way to leave positive reviews unless prompted, but they absolutely will go out of their way to leave negative ones. This particular platform knows this and exploits it. In our opinion, it’s nothing short of entrapment. We're not alone in this. A quick online search brings up many small businesses describing the same thing. In our view, when a platform controls which reviews appear and offers a paid plan as the route to a healthier profile, a low score often says more about the platform than the business behind it, which is why many large retailers carry low scores on this particular platform, too.


Contactgegevens

Schending van onze richtlijnen

Alle reviews

(743)

463 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 2 van de 5 sterren

A very harrowing experience with this business

A very harrowing experience with them. It took me 39 emails and about 4 months to finally get my orders though they were not what I ordered. Some of them had to be compromised for whatever was available in their stock as they were not ready to refund. I would definitely not recommend them though I do not personally like to discourage any business. Wish you might get better with time!!

15 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfection online

I bought a 30ml bottle of a favourite perfume recently and the whole experience was very positive. I find it difficult to find smaller size perfume containers, but I prefer them as perfume does deteriorate over time. My order was quickly dispatched, well packed and arrived in perfect condition.

10 augustus 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

This is my now go to place for my…

This is my now go to place for my EDT's. They are exceptional quality with a good range of scents for all budgets. My specific like is that i love to try new scents and the new to old filter makes sure I get the latest one. My only bugbear is that if it isn't in stock in Auckland, it can take up to a month to arrive. But then, good things take time as they say.

26 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

A reputable perfume source for Hermes

I have used Hermes perfume for years 24 Faubourg. It is hard to get in New Zealand. I was delighted to come across 'My Perfume Shop Australia'. I didn't want to buy from some unknown website, not knowing if I was going to get the genuine article. The response of this business was professional and speedy, and since that a follow up which is much appreciated. I would definitely recommend them to anyone trying to find a unique perfume not readily available in stores in New Zealand. Thank you.

20 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Dont even bother ordering off these…

Dont even bother ordering off these guys!
Their service is absolutely rubbish, orders take FOREVER to show up.. When you ask them you just get a generic email back which doesnt explain anything whatsoever.

Looks like they are an Aussie run business maybe?
Support NZ business instead and save yourself a headache.

25 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Professional service

Professional service. Order was shipped and delivered timeously. Website has user-friendly navigation. Will shop again at the My Perfume Shop New Zealand online store.

15 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Another amazing experience with my…

Another amazing experience with my order. Everything arrived today in perfect condition, beautifully packed and exactly as expected. I honestly love ordering from here because the service is always so smooth, the products are gorgeous, and the delivery is super fast.

Thank you so much for the excellent service and for making every order such a lovely experience. I’ll definitely be ordering again and highly recommend you to anyone looking for great perfumes and reliable service. ❤️

طلب تاني وصل النهارده والحقيقة كالعادة تجربة جميلة جدًا ❤️ كل حاجة وصلت بحالة ممتازة والتغليف جميل جدًا والطلب زي ما كنت متوقعة بالظبط.

بجد بحب أطلب من هنا لأن الخدمة ممتازة والبرفانات تحفة والتوصيل سريع جدًا. شكرًا جدًا على الخدمة الرائعة والاهتمام، وكل مرة بطلب فيها بحس إن التجربة مميزة فعلًا.

أكيد هطلب تاني وأنصح أي حد بيحب البرفانات ويدور على خدمة مضمونة وسريعة إنه يجربهم. ❤️

24 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

This place is a scam - Don't give them your money

This place is a scam! They hold nothing in stock and once you place an order they "attempt" to locate it internationally for you. All the mentions on the website of fast and Auckland based delivery are deceitful lies.

I only found this out after I first ordered and my receipt says - "we expect to receive this in a week". That's weird.. I then waited a month for my order for a 'customer Happiness manager' to "state, sorry, we don't have that in stock! Please choose from this list of 8 $15 perfumes that we do have in stock!". Bit of a kick in the teeth. I then went through the website and in tiny inaudible writing, I noticed 49/50 that I checked stated "receive in a week", similar to the one I purchased. However, every single one had in massive writing "All shipped from our Auckland warehouse!" And "fast same day shipping".

I've asked for a refund but considering how slow they operate i would fully expect it to take an extremely long time.

23 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Top quality and best priced

I found My Perfume Shop New Zealand great to deal with. Their price was awesome, far better than Chemist Warehouse!
The perfume was true to brand and their customer service follow up was outstanding.
I will be recommending them to all my friends 🧡

14 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I recently purchased 2 new fragrances…

I recently purchased 2 new fragrances from My Perfume Shop. My order was Lattafa Khamrah Qahwa and Lattafa Asad Bourbon both on a blind buy. Both fragrances are stunning and a very welcome addition to my collection. Both fragrances project well and last for ages in a work environment. Will definitely purchase again.

16 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional correspondence from Matt

Exceptional correspondence
Matt kept me informed as there was a big delay due to troubles in Middle East!
Very pleased with purchase and placed another order straight away…
Love supporting small family businesses thank you 🙏

23 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Great service, great price. unable to find the aftersshve I wanted in store so ordered it online. Very happy with the service.

1 augustus 2026
Review zonder uitnodiging

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