My Perfume Shop New Zealand Reviews 

There was a bit of a wait for the order to be posted but it was within the delivery timeframe stated when I ordered and once it was posted arrived next day, no issues

First there was a delay in my order. After sending a few emails, I finally received my order. When I opened the box, the perfume was not the one I had ordered. On top of that they kept lying that it was the right perfume.

Wonderful experience, I found a perfume that I wanted and couldn’t get in stores. Really happy with my purchase.

If i could give less than 1 star i would. After a month delay on my order i purchased elsewhere as they started saying my order was a "preorder" item, which was never stated when purchasing and i would've found it elsewhere if i was aware. I asked for a refund and had to fight for 2 weeks back and forth and turn down multiple bribes for store credit + 10% and sob stories about their small business. After threatening to formally complain to commerce commission they promptly refunded me. Very unprofessional business and after reading other reviews its clear their shipping times are grossly misleading. Save yourself the headache and buy anywhere but here.

Aubrey was great at amending one of my orders that was taking awhile to arrive. Clarifying that the item i wanted was out of stock and unable to get for awhile so they gave me alternatives and it arrived within a week

I put my order at 1/September and as of now it is 16/ September and it shown arriving at 16 /September and never arrived.I sent more than couple of email to follow up and response was nonsense automatic reply by AI. I am very disappointed.
I will never buy it again due to lack of communication for shipping and taking longer time for shipping

Misleading advertising and claims to be NZ based, significantly delayed partial shipment, poor and overpriced 'substitute' sample provided without consultation as replacement for unavailable item, inadequate customer support .... This was one of the worst and most disappointing online shopping experiences I have ever had. Contrary to website claims this is not a NZ based business (this is clear from the timing of emails received from customer support - "the Chief Happiness Officer" - and the tone of English used). Once orderd (and paid for) the company attempts to source product from overseas which subsequently proves to be not available. This customer is certainly not happy and will never purchase from this company again.

Ordered 28 August
Delivered 11 September

Not impressed, the confirmation email stated will be shipped from our Auckland warehouse (I live in NZ). When I enquired about my order taking so long I got a standard reply that didn't answer my Auckland shipping but just mentioned the product comes from Asia (see their reply below). Now I have to block them because they keep bombarding my mail box with reminders to place feedback, well here it is.

""I have looked into your order details, and it looks like this order has the following expected delivery date: Get it between 9-15 September, which was mentioned at the time of purchase and can be found at the top of your confirmation email under "Arriving".

You will receive the tracking link as soon as it's picked up from our warehouse.

Please note that some delays may occur these days due to limited flights in the Middle East, where we transfer a lot of our stock from, so please allow a few days before contacting us.

We are working H*RD ON (censured bu Trustpilot LOL) securing your items and the available cargo flight.""

Order came super quick, exactly what I ordered.
Will buy from these guys again.

I received my perfume after quite a wait as you are NZ based.
For refrence I bought a dishwaher online and it arrived 3 days later.
I aws wondering when my package wpuld arrive but very pleased with my perfume.
In future I will maybe order a lot earlier.
Have compliments on my perfume and was a great price.Thank you.

It was super easy to just buy a perfume and get it shipped. It's good cause it was exactly what i was looking for and plus cheaper :0

Super easy website and great delivery

I love the variety and prices of perfumes. The only downfall would be the very slow processing once I made the order/to it arriving at my home.
But overall great experience

I was thrilled to buy genuine Perfume and EDT made in France. Not so wellknown Perfume houses that are not available in the retail scene where I live. Even though I hadnt tryed them. I like both of my purchases. Particularly the Lalique.

I had great experience with this company. Aubrey was sooo nice to deal with.will definitely order again 😊.

⚠️ BE CAREFUL!!! They are scammers!!!

I placed an order that did not arrive by the promised date. I notified them well in advance that I would no longer be in New Zealand at a time when they hadn’t even dispatched the order yet because they were already running late. Despite being informed in advance, they did absolutely NOTHING to help.

When I requested a refund, they insisted that it could only be refunded to the same card used for the original payment. I then had to contact the delivery company myself to explain that I no longer live in New Zealand and could not receive the package there.

Absolutely ridiculous and completely unacceptable customer service. They do not follow any proper procedures to assist consumers and take no responsibility for their own delays or mistakes.

A complete joke. Be very careful and think twice before buying from this company!!!

I will definitely buy from this company again. Great customer service, Aubrey helped me and kept me updated with my order. Very happy with my perfume was 2 days late but based on the savings versus other retailers I dont mind.
The packaging made sure my perfume was safe, and wrapped with care.
Thanks Aubrey for your help.

Very nyc fragrance. I just love it.

Surely will purchase more soon.