My Perfume Shop New Zealand Reviews 

752
•
TrustScore 3 uit 5

3,2

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

This is the first time I have bought a perfume from My Perfume. I am very pleased with their excellent customer service. Aubrey was lovely, and very helpful and kind, answering all my queries. I order... Toon meer

Beoordeeld met 5 van de 5 sterren

Received my samples that I ordered and they smell absolutely amazing! Delivery took a while but 😍 Thank you so much to Nicole for keeping in touch with me while waiting for the stock to arrive. I rea... Toon meer

Beoordeeld met 1 van de 5 sterren

Worst experience I’ve ever had. Waited an extra week past the delivery date, then emailed them to see what was going on. They said they were waiting on a shipment for one of the perfumes and asked... Toon meer

Beoordeeld met 1 van de 5 sterren

I suspect all the other reviews are correct. I placed an order, it showed on the site it was being despatched from Auckland warehouse. I was sent an email from them with tracking that only takes yo... Toon meer

Bedrijfsgegevens

  1. Parfumerie

Geschreven door het bedrijf

Hi there, we're My Perfume Shop. A quick word from us. The rating on this profile is far lower than the experience that the overwhelming majority of our customers tell us they have. Here's why. A particular review platform thrives on collecting negative reviews, then charges companies excessive fees to help “fix” the damage. They encourage businesses to ask customers for reviews to counteract the bad image this particular platform itself helps create, mixing in a few positive ones to balance things out. The reality is that most people don’t go out of their way to leave positive reviews unless prompted, but they absolutely will go out of their way to leave negative ones. This particular platform knows this and exploits it. In our opinion, it’s nothing short of entrapment. We're not alone in this. A quick online search brings up many small businesses describing the same thing. In our view, when a platform controls which reviews appear and offers a paid plan as the route to a healthier profile, a low score often says more about the platform than the business behind it, which is why many large retailers carry low scores on this particular platform, too.


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

752 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Geen recente geschiedenis van het vragen naar reviews

Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief

Heeft 22% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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3,2

Alle reviews

(752)

473 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

This place is a scam - Don't give them your money

This place is a scam! They hold nothing in stock and once you place an order they "attempt" to locate it internationally for you. All the mentions on the website of fast and Auckland based delivery are deceitful lies.

I only found this out after I first ordered and my receipt says - "we expect to receive this in a week". That's weird.. I then waited a month for my order for a 'customer Happiness manager' to "state, sorry, we don't have that in stock! Please choose from this list of 8 $15 perfumes that we do have in stock!". Bit of a kick in the teeth. I then went through the website and in tiny inaudible writing, I noticed 49/50 that I checked stated "receive in a week", similar to the one I purchased. However, every single one had in massive writing "All shipped from our Auckland warehouse!" And "fast same day shipping".

I've asked for a refund but considering how slow they operate i would fully expect it to take an extremely long time.

23 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Top quality and best priced

I found My Perfume Shop New Zealand great to deal with. Their price was awesome, far better than Chemist Warehouse!
The perfume was true to brand and their customer service follow up was outstanding.
I will be recommending them to all my friends 🧡

14 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I recently purchased 2 new fragrances…

I recently purchased 2 new fragrances from My Perfume Shop. My order was Lattafa Khamrah Qahwa and Lattafa Asad Bourbon both on a blind buy. Both fragrances are stunning and a very welcome addition to my collection. Both fragrances project well and last for ages in a work environment. Will definitely purchase again.

16 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional correspondence from Matt

Exceptional correspondence
Matt kept me informed as there was a big delay due to troubles in Middle East!
Very pleased with purchase and placed another order straight away…
Love supporting small family businesses thank you 🙏

23 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Great service, great price. unable to find the aftershave I wanted in store so ordered it online. Very happy with the service.

1 augustus 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My perfume store is fantastic

My perfume store is fantastic, they have a huge selection of fragrances and all are at great prices, customer care is also great right from the time of purchase right through until delivery, I highly recommend the perfume shop!

23 september 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Long long delivery times

After I paid it said it would be delivered on said date. Then before said date got moved again 3 weeks later it turned up. I went to chemist warehouse & brought the product i was waiting for. Haven't even opened there product!

9 september 2026
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

The shipping was a lot longer than…

The shipping was a lot longer than expected, took nearly a month to arrive and when it did my perfume had leaked throughout the original box, I only lost maybe 8% of the bottle but thought it may have been packaged a little bit more carefully than popped into a box with no padding. It arrived though and they stayed in contact which I am grateful for.

11 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I bought some older fragrances for my…

I bought some older fragrances for my wife Este Lauder Cinnabar being one that comes to mind. Website was easy to navigate and received the package at a competitive price within a week or so . Well packaged. The scent reminded us of our courting days however the scent was not as heady as we remembered. On checking on Google it was mentioned that older fragrances are not as strong as international laws prevent earlier ingredients. Still smells good but have to use three times as much and replenish during the day. The original would stay all day. Overall a good experience.

10 september 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

The perfume came perfectly packaged

The perfume came perfectly packaged. Smells amazing and would definitely recommend. Also get all the compliments from family members and even strangers. Thank you My Perfume Shop Nz.

15 september 2026
Review zonder uitnodiging

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