Initially, I was very frustrated that it wasn't clear how long the delivery lead-time would be, and I did end up waiting several weeksI So far, so bad. But company responsive when I asked the que... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great service from MySmartDesk! The desk arrived when expected and although the desk top was damaged a replacement was sent out the following day. The desk is great, easily assembled and simple to pro... Toon meer
Bedrijf heeft geantwoord
This desk was a present for my son in Nottingham who has now been working from home for the past three years. He advised me that the smart desk is a vast improvement on his old desk especially the sta... Toon meer
Bedrijf heeft geantwoord
The desk is great! I'd definately recommend, it runs up and down smoothly and has been a great imporvement to my desk situation. My one gripe is that the lock and memory button are the same. It cou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kantoormeubilair winkel
- ook in
- Computerbureau winkel
- Kantoorbenodigdheden winkel
- Meubelaccessoires
- Meubelwinkel
Geschreven door het bedrijf
With the introduction of remote and more flexible working options over the past year, and an increased awareness of wellbeing, more and more of us have had to adapt our work spaces - whether that is at home, in the office or a hybrid approach. Standing desks have multiple health and productivity benefits and are becoming a popular choice for working professionals.
Contactgegevens
3-4 Nunn Brook Road, NG17 2HU, Huthwaite, Verenigd Koninkrijk
- 0115 666 0358
- info@mysmartdesk.co.uk
- mysmartdesk.co.uk
4,4
Uitstekend
108 reviews
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Worth the wait
Worth the wait. Took a while to come but very good quality and lovely piece of kit.
15 augustus 2021
Antwoord van My Smart Desk
Thank you for this wonderful review Paul. It's great to hear you're happy with your smart desk!
Wait time was 4-5 weeks and still have…
Wait time was 4-5 weeks and still have not received the desk as Yodel have been set to deliver since 12.08.2021 and on not updated, now on15.08.2021 and still no desk and no notice of when I might receive it. poor communication from both my smart desk and yodel
15 augustus 2021
Antwoord van My Smart Desk
Dear Alex,
Thank you for taking the time to leave us your honest feedback and I am sorry to hear that you feel that we have provided poor communication.
We aimed to make it as clear as possible that the desks were a pre-order item and keep our customers updated about the unforeseen delays. Although based on your feedback we will review this and look to improve in the event of future similar instances.
We also appreciate your feedback on Yodel and will consider this when we next review our delivery partners.
Once again, thank you for taking the time to provide us feedback. All feedback is important to us so that we can make improvements to our service and products.
Kind regards,
Meg
Customer Operations Manager
Love my new desk!
After 18 months of being in the dining room table, this is exactly what I’ve been waiting for. Great team…kept in touch through the whole process and an amazing product. Highly recommended!
15 augustus 2021
Antwoord van My Smart Desk
Thank you for taking the time to leave just a great review Elena! I'ts wonderful to hear you're happy with both the service and products from My Smart Desk.
We're sure it's a massive improvement from the dining room table!
Too long
Ordered on 5th July, they didn’t say I was Pre ordering
Didn’t respond to my email
I still don’t have my desk although it’s been shipped to me as yodel seem to be having difficulties
Yodel must be the worst delivery company out there.
15 augustus 2021
Antwoord van My Smart Desk
Thank you for your feedback, I appreciate the frustration this must have caused and I would like to apologise on behalf of ourselves and our courier.
It is my understanding that one of our team has been in contact with you and has arranged for a replacement to be sent out to you.
I hope that once your desk is set up and in use, you see the benefits and are happy with the product despite these unfortunate setbacks.
Good desk but buttons are in the wrong place
Good desk but buttons are in the wrong place. The buttons are too close to where a right hander uses a computer mouse.
15 augustus 2021
Antwoord van My Smart Desk
Thank you for taking the time to leave this review. We're glad to hear you're happy with the desk and we really appreciate this feedback regarding the button position.
Very ergonomic, easy to use and very stylish
I bought this desk because of my change in role as I am now permanently home based so I wanted something that suited me better ergonomically; and it is nice and easy to use as well as it looks really stylish in the room.
15 augustus 2021
Antwoord van My Smart Desk
Thank you for the great review Natasha. We hope that this desk helps you stay motivated and active while working from home.
Sturdy and Stylish.
Fantastic product. Stylish and sturdy. Love the glass top but only issue is you then need to use a mouse mat as I have a desktop. This can get in the way of the controls but I’ve purchased a stylish one that matches beautifully.
Thank you!
15 augustus 2021
Antwoord van My Smart Desk
Thank you for such a wonderful review Gray, we really appreciate the feedback on the mouse issue with the glass top.
Love my new desk
Love my new desk, it's built really well and is really easy to use and put together.
15 augustus 2021
Antwoord van My Smart Desk
Thank you for taking the time to leave this lovely review Tracey, we're so happy to hear that you're enjoying your new smart desk.
Antwoord van My Smart Desk
Thank you for taking the time to leave such a great review Ian, we're happy to hear you're enjoying your new smart desk.
The desk came full of brown marks on it…
The desk came full of brown marks on it that couldn't be scrubbed off. Also was over three months late. I never write reviews but this service was just a joke so i had to share.
15 augustus 2021
Antwoord van My Smart Desk
Dear James,
Thank you for taking the time to leave us an honest review.
We apologise if the fact that the desks were a pre-order item and would not be delivered straight away was not clear. Due to the popularity of our first set of desks, we sold out of them quicker than anticipated, resulting in offering a pre-order for the next set of desks. Unfortunately the delivery of the second set was delayed, although we did send out updates to customers with details of when we were expecting them in to us.
I am sorry that your desk has arrived marked as this should not be the case. I cannot see that we have had any direct correspondence from you regarding this. If you would like to contact the Customer Support team with some images of the marks via info@mysmartdesks.co.uk, they will be more than happy to help you.
Any and all feedback is important to us so that we can look at how we can improve our products and service. Based on your feedback we will carefully consider how we offer any pre-order items in the future and how we keep our customers updated. We will also feeding back to the manufacturer about the markings that appeared on your desk.
Kind regards,
Meg
Customer Operations Manager
Ordered some time ago pleased with the desk
Ordered some time ago and wasn't sure how long the wait would be when ordered (May). Updates from the company were good once a date for shipment got closer as was tracking etc. Desk so far easy to build, feels very stable at height, good speed on adjustment and not loud - all good
15 augustus 2021
Antwoord van My Smart Desk
Thank you for taking the time to leave us this review.
I would like to apologise if the delivery time was not made clear enough to you as this was a pre-order item. This feedback is greatly appreciated and we will be sure to keep this information clearer in the future.
It's wonderful to hear that you're happy with your new smart desk and the updates from the My Smart Desk team.
live up to the expectations!!!
15 augustus 2021
Antwoord van My Smart Desk
Thank you for taking the time to write a review, it's great to hear you're happy with My Smart Desk.
Amazing product 👌 stand up for a few …
Amazing product 👌 stand up for a few hours in the morning usb wireless charging winning 👍
28 juli 2021
Antwoord van My Smart Desk
Thank you for taking the time to leave us a great review. We hope you enjoy using your new smart desk!
It was delivered late
21 juli 2021
Antwoord van My Smart Desk
Thank you for taking the time to leave us a review Mark. We hope that our product is working well for you. Apologies for the delay in delivery, we did our best to keep customers informed at all times until the desk reached their door. We really appreciate your feedback.
An absolute game changer of a product
An incredible product. This desk has completely combatted my lower back pain. I stand to work all the time now and am more energised, productive and feel better in my body. I didn't really buy in to the whole standing to work thing before my back pain began. Not only that but the design is so sleek, and my favourite features are the wireless phone charging and being able to scribble notes on the desktop rather than racing round the house trying to find a pen and paper. Would definitely recommend.
21 juli 2021
Antwoord van My Smart Desk
Thank you for recommending us Katie. It is so great to hear you have reinvented your workspace with My Smart Desk.
Made such a difference already!
Made such a difference already - I feel so much more motivated! So easy to use and great to be able change positions throughout my working day!
21 juli 2021
Antwoord van My Smart Desk
Glad to hear it Paul! We hope you continue to feel better and more motivated whilst using your new smart desk. Thank you for your review.
Love my new desk
This desk has been a real game changer for me in terms of working from home, The kitchen table has been my work space for over a year now and my back has suffered as a consequence.
I love the fact I can adjust it to the perfect height for me and its nice to change to a standing position when i feel my back and neck getting sore.
I would highly recommend them.
21 juli 2021
Antwoord van My Smart Desk
We are so pleased to hear you're happy with your Smart Desk Amy. Thank you for taking the time to share some great feedback and for recommending us. We hope you continue to enjoy using your Smart Desk!
The desk is great
The desk is great! I'd definately recommend, it runs up and down smoothly and has been a great imporvement to my desk situation.
My one gripe is that the lock and memory button are the same. It could do with a lock button seperately so you can lock and then not accidently knock the up and down buttons. Also the instructions for seting up the memory could be better, espeically mentioning double tapping, but really these are minor.
21 juli 2021
Antwoord van My Smart Desk
Lisa, thank you for your feedback on your recent purchase from My Smart Desk. We really appreciate your points for improvement, and we have certainly taken this on board for version 2 of My Smart Desk.
If you need any further support or extra information please feel free to contact our team at info@mysmartdesk.co.uk.
Slight delay on delivery but I was kept…
Slight delay on delivery but I was kept informed all the time.
Love the desk now it is here
6 juli 2021
Antwoord van My Smart Desk
Thank you for taking the time to leave us a review. It is great to hear that you are enjoying your new smart desk!
I love my new standing desk from My…
I love my new standing desk from My Smart Desk. After a year of working from home and looking to continue to do so at least 80% of the time, I decided that I needed to upgrade my home office. This desk is ideal. It gives me the flexibility to sit or stand and has plenty of space for my equipment (2 free standing monitors, keyboard, laptop, headset and docking station) without feeling cluttered. I love that I can charge devices and use the glass to to write myself reminders. All for a great price and the company kept me updated about the status of my order - excellent service!
28 juni 2021
Review zonder uitnodiging
Antwoord van My Smart Desk
We are so pleased to hear you're happy with your Smart Desk Jane. Thank you for taking the time to share some vital feedback with us, and please do contact our customer service team if you need any support in the future.
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