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Beoordeeld met 5 van de 5 sterren

Having read the product information, noted that it is actually recommended by traceable medical specialist practitioners, gave me far more confidence than other trade outlets selling cheap ineffectiv... Toon meer

Beoordeeld met 2 van de 5 sterren

The buttons are too hard to push (like it hurts my thumbs), bending the device feels like I’m going to break it, the app is confusing and shows a low level of user experience design testing—as do the... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Read about mystery vibes in a fashion magazing and checked out their site. Really beautiful and so different from all sex toy sites out there. Made me feel very welcome and safe. And the products foll... Toon meer

Beoordeeld met 5 van de 5 sterren

Packaged beautifully (think iPhone). Exterior is soft and smooth. Charge cable is USB. Does not come with adapter. The app is a nice idea, but doesn’t stay connected (Bluetooth) and the buttons are... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Medische apparatuur fabrikant

Geschreven door het bedrijf

MV.Health is an award-winning leader in Women's & Men's Health devices. These doctor-designed products adapt to the user's anatomy & deliver targeted vibrations to promote pelvic comfort, support natural lubrication, encourage penile blood-flow & enhance overall intimate health. MV's FSA/HSA eligible devices have won over 60 international awards including Red Dot, iF Design & Design Week. Backed by science & documented in 15 peer-reviewed journal papers, MV devices are recommended by leading doctors in US, UK & Europe and have improved the lives of over 200,000 users worldwide.


Contactgegevens

4,3

Uitstekend

TrustScore 4.5 uit 5

267 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,3

Alle reviews

(267)

20 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I was very skeptical

I was very skeptical, but after trying this product, I was very amazed. I've had some ED issues due to diabetes My orgasms have diminished overtime. Not only does this help me achieve a better erection but I'm having orgasms like I was when I was in my 20s.

20 december 2022
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

Serious software/app issues

First off, the product feels really high quality right out of the box. As an engineer you can tell there was a lot of thought put into the design and manufacturing of the product which is great. Size/fit-wise I’m on the larger end and was concerned it wouldn’t fit properly but was pleasantly surprised. When it’s on the vibrations really do feel good and can get fairly powerful. Really, all of the hardwear is pretty good and the only reason I gave this two stars instead of one. My frustration comes from user interface and software within the app.

For starters, it constantly disconnects from your phone. If your phone screen locks, if you switch apps, or if you break line of sight you will need to reconnect which involves basically pressing a button near your ass and cant be done slyly. I mainly bought this toy for remote play, so having to reconnect this often with my partner makes its use completely impractical. It only connects via Bluetooth and can’t work via wifi over a distance like other remote play toys such as the Lush 3 which is another huge disappointment for its price tag. Additionally, once it is turned on I haven’t found a way to make it purely user-controlled; there is always some base rhythm or pattern playing and you can only add to the pattern manually. I don’t understand why it would be coded for this as other much cheaper products (again, see Lush 3’s UI for example) let you completely control it, leading to more spontaneous play in public. I want my partner to be able to randomly turn it on and surprise me instead of constantly humming in my pants and dying after an hour or two of use instead of lasting most the day because my partner can sporadically turn it on.

When the app actually works it’s still clunky and difficult to use. Creating custom patterns is not intuitive and the app frequently seems to have “lost clicks” as if it can’t register touch very well, and definitely feels like it was rushed to get the product out of the door.

When it’s in use, my partner has really enjoyed the vibrations when I’m fully inside her, but it’s not quite powerful enough for her to feel the vibrations when she isn’t literally pressed against it, so she only gets half the effect we thought she would. The benefit is barely worth the effort of putting on, setting up etc because IMO it slows down the heat of the moment especially if you are also putting on a condom.

Truthfully I would have returned the product if I was able to because of these frustrations but you lose the ability to return it once you open the product for health concerns as a sex toy. This is perfectly understandable, but you can’t really “try” the product risk free, so I definitely can’t recommend this product right now with these issues especially at its premium price tag. I’m going to keep it and sparingly use it hoping for some serious software updates, but I’m not holding my breath.

I’ll update this review if any of these issues get resolved. Hopefully they can be as it would seriously improve the quality of this product.

1 december 2022
Review zonder uitnodiging
Logo MV.Health

Antwoord van MV.Health

Hi there, Thanks so much for taking the time to write a detailed review and your kind words about the engineering. We really appreciate it. You are absolutely right - since our core focus is biomedical, most of our efforts go in the hardware and medical studies. That's why our App to be quite simple. The original reason behind creating was to provide a way for users or clinicians to set different vibration patterns and been evolving since. We are constantly improving the App, both on device compatibility (especially various Android ones) and adding features - long distance control being one we are working on at the moment. Let me (soum@mysteryvibe.com) know if the lack of longer distance App control proves hindrance, and I will arrange for a full refund. Our 30 day returns policy applies to everything as we want all our customers have the best experience, even if the product doesn't quite work for them. Thanks so much! Soum

Beoordeeld met 3 van de 5 sterren

Made for Small-Avg Sizes, Strong Vibes

I think that my Zaddy is much too big for the Tenuto 2 because it was really quite small and pinching in an uncomfortable way on his member. But, it produces a very strong vibration, which was incredibly enjoyable for me (hence the 3 star rating). :)

24 december 2022
Review zonder uitnodiging
Logo MV.Health

Antwoord van MV.Health

Hi there, I am so sorry to hear the devices isn't comfortable for you. Please let me (soum@mysteryvibe.com) know if your experience doesn't improve and I will arrange for a full refund. We have the 30 day returns policy for exactly these types of situations as you can't really tell if a device will work till you have tried it. Thanks so much! Soum

Beoordeeld met 5 van de 5 sterren

Full refund

Upon my last email with CS they gave me a full refund for my troubles. Shows me that MysteryVibe cares about their customers. Renewed my faith enough to buy the new model that’s coming soon.

19 december 2022
Review zonder uitnodiging
Logo MV.Health

Antwoord van MV.Health

Hi Kevin, I am so happy we were able to resolve this for you. Thanks so much for reaching out!

Beoordeeld met 3 van de 5 sterren

Should have read the reviews...

The shopping experience was easy and no hassle. I wish I had read some of the reviews prior to purchasing the Tenuto 2. I consider myself to be average to slightly larger than average and I have a difficult time getting my scrotum/testicles into the device. My wife has to help me pull them through and the device will not close all the way around them. I wish it were more accommodating not as cumbersome, I might not have bought it. But I am willing to continue to use it and be flexible with it.

21 december 2022
Review zonder uitnodiging
Logo MV.Health

Antwoord van MV.Health

Hi Nathan

Thanks for reaching out. We totally understand the size won't fit everyone, that's why we have the 30 day returns policy. Do let me (soum@mysteryvibe.com) know how you get on and if it's not suitable we will process a full refund for you.

Thanks so much,
Soum

Beoordeeld met 5 van de 5 sterren

Ordered two different devices

Ordered two different devices. One worked perfectly and bot I and wife lofe it. The other didnt "fit" because of my problem, not mysterrvibe's. After minimial delaly in exchanging information they offered a refund.

20 december 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

MysteryVibe was super helpful and…

MysteryVibe was super helpful and really understanding, I bought crescendo 2 - highly recommend, high quality product, great customer service and delivery on time!
I have also bought poco, can’t wait to try!

7 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Tenuto 2

Tenuto 2 , I received as gift and was skeptical to use at first. Once I got over the fear and used it, I really noticed a difference and can not think of having sex without using it now . 11/10

29 oktober 2022
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Mysteryvibe is beyond amazing

Mysteryvibe is beyond amazing, from the products that push the imagination to the pleasure point, to the customer support that happily explained my queries. I currently use Poco, it’s perfect for every situation I find myself in: a let down of a one night stand, got my Poco.
It’s quiet but strong, easy to use and adjust. It truly does what it says on the package: it is my pleasure, personalised. Overall I think that Mysteryvibe as a company are professional and forward thinking, easy to contact and quick to respond. I recommend Poco to everyone of my friends and will continue to do so.

22 oktober 2022
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

It wasn’t for me

The vibrator cannot be for you if you are L size. I contacted MysteryVibe for my problem and the support reached me and gave me a good support. Even thought the product isn’t for me, they gave me a good service and support. They also informed me about next year to drop a better version in different sizes.

8 september 2022
Review zonder uitnodiging
Logo MV.Health

Antwoord van MV.Health

-- Update: Thanks so much for the updated review! --

Hi Alex, I'm so sorry to hear Tenuto wasn't the right fit for you. As the grip needs to be quite tight to maintain the erection, Tenuto is designed to stretch to fit around 80% of penis girths. We actually had our first version much wider to fit 90% of penis girths but it proved to be too loose for many people. We are currently looking at adding more sizes next year. Please email me at soum@mysteryvibe.com and I will arrange for a credit on your account.

Beoordeeld met 1 van de 5 sterren

Ordered 4 months ago . . . nothing

I ordered in May. It is now September. After weeks of not responding to my requests, seller finally cited "lockdowns in China" as the cause of the delay. Yet, their website says the same item I ordered "will dispatch in 1 week." Perhaps its time to contact the Bureau of Consumer Protection, part of the Federal Trade Commission.

2 september 2022
Review zonder uitnodiging
Logo MV.Health

Antwoord van MV.Health

Hi there,

I am so sorry to hear you are still waiting for your delivery. While the china lockdowns delayed us by 2 months, all the backorders from the last few months have been fulfilled as we did those first. Could you please send me an email at soum@mysteryvibe.com with your order number and I will find out what caused your order to not reach you yet and arrange for a new delivery right away.

Thanks so much!
Soum x

Beoordeeld met 5 van de 5 sterren

I love my new Tenuto

I love my new Tenuto, couldn't decide between this and something bigger, but all doubt was gone after after it arrived. Quality is superb, power, superb and love the way it bends to hit the right spots. The App is a dream to use too.

1 augustus 2022
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

It’s been over two months since I…

It’s been over two months since I placed my order and to date have not received anything! I wrote to them about a month ago and was told it would be sent in a week. That came and went three weeks ago and still nothing Not even the courtesy to drop a email to let you know what is going on! Over 200 bucks spent and they can’t even send a freaking e-mail to keep you updated! I would NOT recommend this company to anyone! Save your money time and frustration and go someplace else!

30 augustus 2022
Review zonder uitnodiging
Logo MV.Health

Antwoord van MV.Health

Dear William,

I am so sorry for the delays in shipping your product. It has been painfully slow with lockdowns in China the past few months but production is now up and running. We started fulfilling the back orders earlier this month and all of them will be fulfilled in the next couple of weeks.

Again incredibly sorry about all the delays. Please email me (soum@mysteryvibe.com) with your order number and I will find out why our update emails didn't reach you. Thanks again for your patience, we really hope you will enjoy the product when you get it.

Love,
Soum

Beoordeeld met 1 van de 5 sterren

Waited 2 months for the Tenuto 2. It arrived broken…

I ordered the Tenuto 2 from this company 2 months ago. When the product finally arrived. The blietooth function was broken. I tried to connect it to 3 different phones. Nothing. Over 200 dollars and 2 months for the product to arrive broken.

4 augustus 2022
Review zonder uitnodiging
Logo MV.Health

Antwoord van MV.Health

-- Update: The new Apps are now live on both the Apple and Google App stores --

Hi there,

I am so sorry for the delay with our new App being available on the App Store. It is still in the queue for approval with Apple and Google as it takes a lot longer than other Apps due to us being in the restricted category of sexual health. The App should be live any day now. If you send me an email at soum@mysteryvibe.com I will let you know as soon as it's live.

Thanks again for your patience,
Soum

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