My Toilet Spares Ltd Reviews 

Ordered in afternoon arrived following afternoon fitted and back in working order by teatime great service thank you very much.

AMSTD FASTPART WASHER SV01967

ONLINE ADVERTISE NEXT DAY DELIVERY. DIDNT ARRIVE TOLD 2-3 DAYS ON PHONE AND WAS TOLD THAT IT DOESNT SAY IT ON THERE WEBSITE, THEN I WENT ONLINE AND IT STILL SAYS IT SENT THEM A SCREEN SHOT AND THEY SAID ITS FALSE, REFUNDED ME THEN RUDELY HUNG UP THE PHONE. TERRIBLE CUSTOMER SERVICE.

Appalling service, initially said I would receive item in 2 days when I didn’t receive they said it was out of stock. Eventually it arrived. Hinges for villeroy and boch toilet seat. My husband went to fit and they’d sent the wrong hinges. Like other disgruntled customers on here I returned them and they are now saying fittings were broke when they arrived back so no refund given. I have emailed advising they weren’t broken when they left us and if necessary they need to claim from Royal Mail as I returned in the same packaging sent to me. RIP off company. Next step small claims court if refund doesn’t materialise. I don’t care if it costs me more than the item it’s the principle of the thing

Appalling service. Clearly sent the wrong seat - non soft close instead of soft close. This cannot be identified until the hinges are fitted, at which point they say they cannot accept refund. When I went back to them to resolve it they told me they had sent a soft close and that it had been fitted wrong - which is impossible! The manufacturer confirmed independently that they had sent the wrong one but they still refused to accept it and suggested an engineer visit at a cost to me of £150! They then told me that even if they sent the wrong thing it's my fault as we fitted it - but you can't identify incorrect hinges until they are fitted.

My Toilet Spares were able to supply an unusual (non-standard) Italian toilet seat for which I could not find any other UK supplier. If I had been unable to obtain the seat it would have meant changing the toilet as all other available toilet seats were too small. So congratulations to My Toilet Spares. It took a little time for delivery (probably because it was non-standard) but My Toilet Spares kept me up-dated on the progress of the order and were very responsive to e-mails. I will use them again if needed.

Brilliant service. Bit dear but arrived ABROAD in 2 days. Great attention to detail to make sure it was right product. No frills but top quality. Top man.

I needed a toilet seat buffer for my guest accommodation after one literally ‘went down the pan’. The toilet is quite an old model and I feared a new seat might be the only solution..... but the lovely folk at MTS worked their magic and found me the right ones!! Such great customer service. I highly recommend them.

Excellent Service
Kirsty went above and beyond to check I had the correct toilet seat even to the point of ringing the manufacturer.
I would definitely recommend them.

They did what they said they would do, when they said they would do it, polite, pleasant people. Richard, who I delt with, corrected me and identified the correct part I needed, a big thank you!

Ordered part before Christmas it was expensive, it arrived how ever it was not the complete unit and the part I needed was missing. Sent back a month ago and still no refund. I am off sick from work with cancer so every penny counts, they wont even check it has been returned!! Total rip off company. Avoid at all costs!!!

If you want to keep your sanity and stop yourself going mad DO NOT USE THIS COMPANY. In over 35 years of being in the heating industry I have never ever used a company as useless as MTS Ltd. They took our money beginning of December for a part they claimed was in stock, still not part and still no refund. Complete con company. AVOID AT ALL COSTS

Their reply below is a complete lie. I have copies of all their emails which are one lined standard responses and not the response they claim below. I think the amount of dissatisfied customers on this site is enough to prove they're worth or lack of it!

Complete con company.
Not even going to go into detail...
They clearly have internal failings and then blame the customer.
Unfortunately the customer loses out!!

The prices look competitive and first class delivery tempting. However, delivery times are slow ... 6 days to put the items in the post and so over a week before delivery. Will not be using them again.

Terrible customer service. Accidentally ordered a toilet seat & hinges instead of what I thought, due to the picture and ambiguous title, was a complete toilet. Firstly it arrived a week after ordering with no communication as to when I could expect it and then when I realised my mistake they would not accept it back despite being able to prove that the parcel hadn't been opened so no hygiene worries. Get your spares somewhere else

Great service. Having purchased two toilet seats and had to return them as they wouldn't fit, with another supplier. MTS identified the correct product first time and kept me informed, as it was initially out of stock. Great Customer Service and they really understand their products.

I was so impressed by the service provided by MTS. They were able to help me identify the part I needed to fix the toilet and then this arrived exactly when they said it would. Brilliant!

Avoid at all cost.....buy your parts anywhere else. Rude staff who just hang up on you when they sell/post you totally the wrong product

Dire customer service. Best avoided!

Excellent. Can not recommend them enough.

Terrible Company with Awful Customer Service.
This company are on the make. I paid £10 delivery charges for toilet hinges that could have been sent for £1.40. I opened the pack to discover they were the wrong ones so asked for a refund. I was told this was not possible as the pack had been opened and so £50 later (for them) I am left with 2 useless hinges. These hinges I have since discovered are widely available at £20 elsewhere on the internet. Their customer service policies are self serving and a complete rip off. Avoid them.