I already have multiple products from mytrex and I love all of them. Hope more items will be available fron global website like the shape pointer. I don’t want to order it from ebay. I rather wait for... Toon meer
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Lees wat reviewers zeggen
I've had my mytrex mini for 6 months, I found it to be fantastic, strength is comparable to my larger theragun, but it's more light weight, better hold for my small hands. It's effective for relievin... Toon meer
❤️two products of theirs, The pelvic floor trainer, use it everyday, stops LBL. The booty trainer has made my butt tighter without exercise, and does not irritate my skin like the others. Thanks ❤️the... Toon meer
The first contact I did not get response on the return status. Then after a few days, the support wrote to me cited he/she was sick, that’s the reason for delay response. I got the refund processed as... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At MYTREX, we believe in the power of small, sustainable changes. We’re committed to making self-care smart and effortless — whether it’s relaxing the scalp, soothing muscles, rejuvenating skin, or enhancing your silhouette. With MYTREX, wellness BECOMES a lifestyle, NOT another to-do list. We have successively launched a range of products, including a scalp massager, neck traction device, vibrating eye mask, mini massage gun, and beauty device. More exciting innovations are on the way—stay tuned.
Contactgegevens
Verenigde Staten
- support@mytrex.global
- mytrex.global
4,6
Uitstekend
79 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Excellent Company
Excellent Company! Excellent Customer Service! I enjoy products very much!
17 november 2025
Love it
Love it, everytime used device feels amazing
Help to release neck pain and tire😀
17 november 2025
The products i bought are useful and…
The products i bought are useful and well designed
15 november 2025
Review zonder uitnodiging
I like that brand
I like that brand. Because it’s very useful for me.
28 november 2025
Review zonder uitnodiging
Good service
I had a minor issue finding the shipping status immediately after ordering. I emailed support team and received a fast reply. The tracking was updated on the website by the following day. The product itself arrived quickly and is of good quality. Excellent service all around.
26 november 2025
Review zonder uitnodiging
chou
I absolutely love this beauty product! The texture feels luxurious on my skin, and it absorbs quickly without leaving any residue. After just a few uses, my complexion looks brighter, smoother, and more hydrated. The packaging is elegant and practical, making it easy to use every day. I’ve tried many products before, but this one truly stands out—it delivers exactly what it promises. Highly recommended for anyone who wants visible results and a touch of indulgence in their skincare routine!
21 november 2025
Review zonder uitnodiging
Good experience from many products I ordered from Mytrex
I ordered many products from Mytrex. The products quality is good. Good experience right from unboxing. I especially like the eye massage. Not only it helped to relax my eye, it reduced my droopy eye lid. I’m using it twice a day now
30 september 2025
Review zonder uitnodiging
Bought over 4 products in 12 months
I have bought over 4 products from this company. The shipping were quite fast. The products are good and meet the expectations, so I don't have much experience with customer's service. But overall I am pretty satisfied with them.
26 juni 2025
Review zonder uitnodiging
Antwoord van MYTREX Global
Thank you so much for your kind feedback!
We’re glad to hear your order arrived on time and that you were happy with our service.
We truly appreciate your support for MYTREX! 💫
I want to give 0 if I can for your company does not have any customer service after sold.
No customer service at all
12 mei 2025
Antwoord van MYTREX Global
We just came across your review and sincerely apologize for the confusion. Our team did respond promptly to your email and provided a solution, but it may have ended up in your spam folder. Please reach out again at support@mytrex.global, and we’ll ensure your issue is fully resolved. We truly appreciate your understanding.
The first contact I did not get…
The first contact I did not get response on the return status. Then after a few days, the support wrote to me cited he/she was sick, that’s the reason for delay response. I got the refund processed as promised. People got sick it’s not anyone’s fault. But it is hard to imagine only one employee handles return in support department. I wrote to support email address, not a personal email. Should that be more than one employee handles customer service? The company sell very good products, service process needs to be improved.
16 december 2024
Antwoord van MYTREX Global
Dear customer,
Thank you for sharing your feedback with us. We sincerely apologize for the delay in responding to your initial inquiry and for any inconvenience this caused you.
Our U.S. team is still in its early stages, and we are working hard to improve. We’re focusing on expanding our customer support team and providing thorough training to ensure better service in the future.
Your feedback is invaluable to us, and we’re grateful for your understanding. Thank you for helping us improve. Please don’t hesitate to reach out if you have further questions or suggestions.
Best regards,
MYTREX Customer Support
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