I received my initial box in early…
DO NOT BUY FROM VOCALMIST: As for the missing item that was finally shipped after over a month of complaining, it did arrive DAMAGED and I might add, the package was left in the open lobby (at the business I had it shipped to) after hours where it could have been stolen. They still have not replaced the damaged item and told me it was "out of stock," and would send it perhaps in November.
Regarding another item as part of my "subscription": I got another alert late this evening (with a photo), that my package was left once again, in an open lobby where it could be stolen; it was dumped there by their shipping company after hours (with the hours clearly printed on the door). Then, of course, when I immediately let the shipping company and "VocalMist" know about this, I get the AI bot answer and from experience with this company, this bogus communication will go on and on until at some point, a human might get involved with a possible solution.
After:
1.) missing items in my original order,
2.) receiving a damaged version of the original missing item, also left in an open lobby after hours
3.) after not replacing the damaged item with only a vague promise delivering to me the item (I should have gotten in August)....but now perhaps November...
3.) now another shipment of a different item left late in the evening after hours once again, where it can be stolen, and the slow-walking via bot chats beginning all over again... I will take steps to terminate my relationship with this company and get a refund on any goods which have not been sent yet or that have arrived damaged.
UPDATE: I guess the bad review here on Trust Pilot and on social media made a difference because suddenly I have customer support and a decision was made by this company to actually ship the missing item as described below. I was also given a small GC toward future purchases. I hope that I do not have to go through all of this if there were to be an issue in the future; though I appreciate the solution that was finally granted, it remains to be seen what will happen in the future.
WHAT ORIGINALLY HAPPENED:
I received my initial box in early August, (which was Singer's Delight - VocalMist 6-Month Gift Subscription, 6-Month Gift Subscription). Everything was in the box except for the drink powder; the email announcing delivery stated that this was a "partial delivery," with the implication that the missing item would be forthcoming soon. However, despite a month's worth of communications with so-called customer service, I continue to get messages asking me the same questions over and over with a promise of an investigation. It is apparent that no one is at home in customer service, it would appear, and that there is no attention being given to this, whether my requests are emails or discussed in chat. The device is adequate, but customer service is severely lacking.