I had an amazing experience with MyXBorder! At first I was a bit skeptical about their service, how can they provide reasonable shipment fees? I was a bit back and forth whether or not to use them. Bu... Toon meer
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Lees wat reviewers zeggen
We ordered few indian ethnic clothes and a home decor item from indian shopping sites and used myxborder to ship them to our place in NJ, USA. Overall the team at myxborder were excellent in provi... Toon meer
Exceed expectation. Best online platform to purchase items. Very interactive. Amazed with the services, very well organised and customer needs oriented. User friendly website and meet all the Ticks!... Toon meer
Bedrijf heeft geantwoord
Great service, their customer support response is very fast. I was informed about process very clearly. Pictures were shared with me as soon as my items arrived in their warehouse. I got my packag... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We facilitate Shop and Ship from India to overseas. You can store and consolidate packages before shipping to save big on shipping cost. We also provide door to door international shipping services. We can purchase on your behalf if you are having issues purchasing items from Indian online e-commerce platforms. Experienced cross border shipping solution (commercial as well as personal) provider for online sellers, importers looking to import from India or exporters who are looking to ship from India to the world. We strive to provide best customer service at the best price. Get in touch with our live support by visiting our website for any queries.
Contactgegevens
Singapore
- Info@myxborder.com
- myxborder.com
4,5
Uitstekend
201 reviews
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Be warned !
Be warned !! Not professional at all.
In December 2022 I contacted MyXBorder customer service about the products I wanted to order. They indicated that because of food items and Ayurvedic medicines were included, they cannot send via regular express shipping, but via the Indian Post. I agreed to that. As soon as the items were received at their warehouse I got clear phots of them.
They sent my goods on December 31 via an unknown courier, but after four weeks of not receiving anything and several contacts in February with MyXborder, it turned out that the shipment was still in India and had not been sent by the courier because of customs. It sounds like they were doing it for the firs time.
They again proposed to ship a part of the goods via express shipping and part via Indian post and because Indian post accepts a maximum of 2 kg, I would receive the goods in three different packages. But they didn’t consult me about what items they would schip through express shipping and what through Indian shipping. Don’t know why they put all the expensive items like necklace and silver pendants though Indian post.
It is now June, after five months, still none of packages that was shipped though Indian posy has arrived. They no longer respond to my messages through WhatsUp. My total loss of 350 euros.
Because I read all good reviews on google I trusted them, so be aware before you do business with them!
14 juni 2023
Antwoord van MyXBorder
Hello Karuna.
Please accept our sincere apologies!.
This is a goof up done by Indian Post as they mishandled your packages based on all informations we have.
Its disheartening for us to see your 1 star rating here in spite of this not being totally our fault rather a goof up by Indian post (the cheapest option you might have indicated to be used for your shipping which doesn't provide any tracking or insurance).
We tried to get all information we could from Indian post about your packages. They only told us that the packages were dispatched and have not returned back. They are not able to share more details.
We dispatched through Indian post because other shippers dont accept some items or they need more documents (e.g. for artificial jewellery a valuation certificate might be required). Indian post option is the cheapest but they dont provide any tacking hence there is a risk involved which most of the customers accept before sending via Indian post (80% guaranteed delivery). We dont advise customers to use Indian post.
We have been in touch with you and giving you all details at every stages and proof of that is captured in whatsApp live support chat. We raised internal enquiry and necessary actions have been taken.
Our team is fully dedicated to help you with all your queries. This is a mistake by Indian post. As a fact we highlight it in our all messages that Indian post delivery doesn't provide any tracking and it can be delayed by several weeks though it might look very cost effective.
We always encourage customers to ship using our trusted shipping partners however we ship via Indian post if customers wishes to go ahead. Our team informed you before booking through Indian post. We support customers to send via Indian post even though we dont make much profit only to help customers as much we can.
We are considering to stop sending via Indian if this kind of incidents keeps happening.
Many thanks for letting up and we will look in to this further to ensure we have more checks and balances in place. (best is to avoid serving via India post at this stage)
Myxborder was amazing
Myxborder was amazing. I had very good experience fast delivery with tracking number and customer service is very good. The parcel was well packed and perfect.
9 juni 2023
Review zonder uitnodiging
Antwoord van MyXBorder
Many thanks for your encouraging words. We look forward to continue to serve you the best for all your future shipping requirement.!
ordered shoes they sent me a santa hat
ordered shoes they sent me a santa hat, how can you mess an order that bad, after a month and a half i am still waiting for my refund they keep coming up with different excuses. i have e mailed at least 8 times yhey said they would refund me 70% of my cash,takes 3 days, this is 7 days and i am still waiting BAD BUSINESS !!!!!
28 december 2022
Review zonder uitnodiging
Antwoord van MyXBorder
Hi Stephen.
It seems there is some confusion. We are www.MyXBorder.com which is a Singapore registered company. We facilitate cross border logistic from India to any where else in the world.
Seems you might have got confused with another similar sounding business name e.g. xborder etc? We do not sell any products online. We only have logistics services as of now.
Request you to kindly review your purchase and reach out to a the correct website / person.
Also request you kindly remove this review as its not related to us hence not fair as it can affect our reputation.
Hope it clarifies. Kindly reach out to our live whatsapp support for any futher queries. Visit us at https://myxborder.com/
Many thanks for your understanding.
Absolutely amazing
At first, I wasn't sure if I can trust this service. But I must say that I'm glad I used the service of MyXBorder. Everything went well with my order and I couldn't be happier with their service. Absolutely amazing.
28 januari 2023
Review zonder uitnodiging
Antwoord van MyXBorder
Many Thanks for your encouraging feedback!
Great experience and trustable
My experience with MyXBorder was amazing, fast, affordable, and great customer support. I've used their services twice and they did a great job.
Kudos to the team! ✨
22 januari 2023
Review zonder uitnodiging
Antwoord van MyXBorder
Many thanks for sharing your feedback and for your encouraging words!
I received my package well
I received my package well. thank you
24 oktober 2022
Review zonder uitnodiging
Antwoord van MyXBorder
You are most welcome!
Greetings to you
Greetings to you, I am Ali from Iraq, I am unable to thank the staff of myxborder company, I asked them a lot of questions and they answered me and they did what they could do for me because I plan to import from India, I did a trial shipment because it is the first time I order a shipment from outside Iraq and I received it after 6 days, prices The shipping they have is appropriate and not high, in short, they are doing their job as it should
18 augustus 2022
Review zonder uitnodiging
Antwoord van MyXBorder
Many thanks for your kind words and for your feedback!
MyXBorder Commendable Service
MyXBorder is rather good. Being UK based, at last I can purchase products from India on websites such as Amazon.in and Flipkart. I currently have 5 assisted orders at various stages, one of which I received and was very happy with. Shipping time from India to the UK was only about 1 week which was exceptional.
10 april 2022
Review zonder uitnodiging
Antwoord van MyXBorder
Thank you Peter for your feedback and for sharing about your experiences. We are very happy to know that you liked our services. :)
I recently placed a shipment order…
I recently placed a shipment order through Myxborder. Overall it was a pleasant experience and the customer service was excellent throughout. I will definitely recommend them to my friends and will be using their service in the future.
23 februari 2022
Review zonder uitnodiging
Antwoord van MyXBorder
Many thanks for your feedback and support!
From my experience I can comparing…
From my experience I can compare between MyXBorder and Shoppre, and confirm that Shoppre is nothing in many sides of customer services and facilities. MyXBorder is recommended
10 februari 2022
Review zonder uitnodiging
Antwoord van MyXBorder
Thanks for your kind words Ebrahim. We are glad that you liked customer services and facilities. Look forward to your continued support.! :)
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