Zeller Reviews 251

I wanted to go with Zeller as I had heard good things, but their verification process has been so lengthy and complicated. Initially I made a mistake as I signed up with an email not linked to the business. All good, we fixed this, or so I thought. But the calls and requests for more verification selfie videos, and more documentation to prove that the business exists, has continued.

I pulled the pin on our application and instead, I signed up with another provider - 10 minutes for the online application (with a simple verification process), and maybe an hour of setting up our products on the app, and we are now accepting card payments from our customers.

I received a cold-call sales email this morning and responded to advise that we would not be interested in using the product at this time. While I appreciate that the sales team may be working to commission structures and KPI targets, I was subsequently contacted by phone to discuss how their service differs from what we currently use. I again reiterated that we were not interested. However, I have since received a further follow-up email again outlining the differences in their service and to feel free to get in touch if I change my mind.

My husband just recently opened a small landscaping business, we chose Zeller as reviews had been positive. We have had the complete opposite experience, they are withholding thousands of dollars from us. We sent the invoices as proof of transaction per their request, they told us it would be 24 hours to process but here we are 2 WEEKS later! My husband cannot afford to start the next job while we wait for this money to come in, we are barely keeping food on the table. Incredibly frustrated, DO NOT use Zeller if you’d like your money. Unfortunately we’ll be needing to follow up with fair trading if they cannot release our money which was paid through an invoice by a client! Terrible customer service, literally no updates or communication unless you call them, when you do call them it’s completely useless.

I would not recommend Zeller. We had an unauthorized transaction in our account, which we notified them when it was still pending. They said we needed to wait until it cleared before they could investigate it. So we waited until it cleared, and called back. The only person who ever answers the phone is a person named May. We spoke to May again; and explained the same thing and opened up an investigation. It has now been 90 days and we still don’t have an outcome or an answer. We have called multiple times, we can only get May who apparently doesn’t work in the “fraud” team, but is unable to connect with anyone who does. Super sketchy company and financial firm. Would not recommend.

Zeller have no fraud protections in place.

I was defrauded by a taxi driver using their platform to process payments. Zeller have no fraud reporting process except to send an email. I did this over a week ago and no one has bothered to investigate or get back to me.

Any reputable business would be concerned and take action if it was reported that individuals were using their platform to defraud people. But Zeller aren't. Their lack of concern and failure to responds speaks volumnes of how they might - or might not protect your business or the transactions of your customers.

I had a good run with Zeller for a couple of years with interim transactions but just out of the blue they randomly decide to withhold a sizeable settlement without authority and for no valid reason. Even after talking to the correct department promising it's all acceptable, and would be done that day, 3 days later nothing. I call everyday and get read a script from support - won't put me through to area. Support is poor. Follow-up is worse. I've had to take the matter to AFCA as Zeller don't seem to care.
If I could give 0 stars I would - 1 is too high. Do not buy this product unless you want over reach and a company that thinks it can breach the Privacy Act with an email. BUY ANYTHING ELSE!

I am very pleased with Zeller and recommend this service to other professionals. It offers transparency: payments are processed swiftly and without issues, with no hidden charges. The EFTPOS machine is reliable and simple to use. Customer support is friendly, and I received a courtesy call from the Zeller team to see how the system was working. Thank you, Zeller. Keep up the good work.

Jared Strike WA state manager made the entire process easy.
Clear concise instructions, easy to set up and use.
Great rate and a genuine desire to be part of our journey.
Zeller applications available at every step and a 24 hour support.
Linked straight to my own bank or a Zeller account money could be accepted day 1. Well done guys

Really easy to setup for my construction business. Easy to get payments from clients onsite on my phone or the terminal that I keep in the car. I want to thank Julian Boscoe especially, he helped me from the beginning and all the way through the processes for getting the setup done to sending through the terminal to my address. Couldn’t have been happier with his service. Top guy :)

I don't Write reviews normally. However, I have had fantastic support from ZELLER especially from Sam, Luigi and May. I have used other systems and transitioning now but ZELLER exceeds both in Tech Support and Customer service. They have gone above and beyond if helping us to support our business. a big thank-you!!!

So quick & easy to talk to the customer service!! All my questions are answered & friendly, helpful staff. Im very happy with zeller 💃🏼

If I could leave zero stars I would. Terrible customer service. Holding money from small business and refusing to give it back. Never seem to be able to speak to someone who actually speaks fluent English. Cancels your business eftpos terminal with no notice. Avoid at all costs!

They taking too long, more than 24 hours to withdraw your money for first time, I had to pay to someone for settlement property but zeller took so long and my settlement was rejected, not happy at all and try to use Square or Tyro or now big banks can give you cheaper and better portable Eftposs machine with good services.

Bunch of thieves!
I’ve a had a Zeller account for over 6 months. Get my customer to pay me on Zeller. They want to verify my account and refuse to release the funds or refund my customer. I’ve called emailed and nothing for over 4 weeks. How is it that these types still operate????

Easy to use, very convenient

Best tap to pay service for small business like me.
100% recommend to everyone who owns small business.
I will not be able to do without you.
Thanks Zeller,

Worst customer service,withholding $8000.00 as they say it’s fraudulent,when you ring your phone calls are sent overseas,now have to go through a solicitor and dept of fair trading to get our money back,do not recommend Zeller at all,the rep on the phone tells you lies,not a happy customer if I could give a 0 I would

I have been with Zeller for a few months now and I personally think they are great. The service is fantastic and they have multiple ways of contacting them to make it easy. You can text there support and within 10 mins the small issue I had was dealt with.
Thanks guys, great job :)

Each time I contacted Zillow, I received a warm and professional response. Every person I spoke with listened carefully and tried their best to cater to our needs. The final connection with the Adelaide representative was exceptional... he was available while we were setting up and went above and beyond. Simply outstanding service.

Absolutely terrible service, every thing we asked them to change they did something different, didn't answerer emails and a week later we are in worse position that when we started. even move us from administrator to a team member now someone else is in charge of the account!!! Glengarry Market. We were happy while we were talking to someone in Australia, but now it all goes to the Philippines. Glengarry Market. Pam Morley