Neighborhood Assistance Corporation of America Reviews 

I truly wanted to give this program a 5-star review because the concept and assistance it offers to families purchasing a home is wonderful. Unfortunately, our personal experience was closer to a 2-star experience.
The representative assigned to us, Kimberly K., came across as dismissive, discouraging, and at times unprofessional. As a biracial family—my husband is Caucasian and African American, and I am Hispanic—we were excited to participate in a program designed to assist diverse families. However, throughout the process, we often felt overlooked and unsupported.
One example that stood out occurred when our credit scores were reviewed. My score was 805 and my husband’s was 810. We were proud of how much we had improved our credit over the last year and simply celebrated with a quick high-five. Kimberly immediately responded by saying, “That doesn’t matter here. What matters is income and proof you can afford the home.” While technically true, the comment felt unnecessarily dismissive and took away from a moment we were proud of.
Over the course of nearly two years, we repeatedly attempted to qualify through the program. My husband’s income increased significantly, from approximately $85,000 to over $135,000 annually. However, because he had only been earning the higher income for four months, Kimberly stated she could not use the updated income and advised us to wait another year. We offered updated pay stubs, employment verification, and supporting documentation, but were told the underwriter would not approve it. The application was effectively declined before being submitted for review. Mind you the raise was for the same company!
Communication was another major concern. Appointments were rescheduled multiple times, emails and phone calls often went unanswered, and despite bringing documents in person, we were instructed to upload everything online rather than having them reviewed during our meetings.
Throughout our interactions, Kimberly frequently spoke about how busy she was, how many clients she was helping, how tired she was, and how much she was looking forward to her vacation. While everyone deserves time off, these conversations often left us feeling like we were a burden rather than valued participants in the program.
The most frustrating part was being consistently told what we could not afford. During our first evaluation, we were quoted an approval amount far below what our financial situation supported. We were repeatedly told, “I can’t approve you for what you can’t afford,” despite our long history of paying nearly $3,860 in rent each month.
Ironically, after stepping away from the program, we successfully purchased a beautiful five-bedroom home for $586,000 with a 3.99% interest rate and very little money down. We were ultimately approved for well over $800,000 through a traditional lender. This outcome demonstrated that our financial qualifications were stronger than we had been led to believe.
Another concern is that participants are encouraged to leave 5-star reviews before the process is completed. Reviews should reflect the entire customer experience from start to finish, allowing clients to provide honest feedback once they have completed their journey.
I understand that every family’s experience may be different, and I am genuinely happy for those who have been helped by this program. However, based on our experience, I cannot recommend it. We spent nearly two years being told “no,” despite consistently working toward the goals we were given. In the end, we achieved homeownership without the program and with terms that were equal to or better than what was being offered.
I am sharing our experience not out of bitterness, but in the hope that future participants receive better communication, more encouragement, and a fair opportunity to have their applications fully evaluated.

This program is one of the best out here ! Nobody can beat what this program has to offer, however must be patient. Naca is very valuable, and can make homeownership possible, for those willing to stick with it.

My experience with NACA has been nothing short of exceptional. From the very beginning, the qualification process was straightforward, well-organized, and much easier to navigate than I expected. Every step was explained clearly, and I always felt supported throughout the journey.

I would especially like to recognize my housing counselor, Antonio Coronado, for his outstanding professionalism, patience, and encouragement. Antonio took the time to answer my questions, provide guidance, and ensure I understood each step of the process. His knowledge and genuine willingness to help made what could have been an overwhelming experience feel manageable and attainable.

For the first time in my life, I truly believe that homeownership is within reach. As someone who will be the first in my family to purchase and own a home, this journey has restored hope that I didn't realize I had been missing. I am incredibly grateful to God for opening this door, and I sincerely believe that His grace, combined with the opportunities provided through NACA, has made this dream possible.

Programs like NACA is helping change so many lives. Without this opportunity, the dream of owning a home would remain just that—a dream—for countless hardworking individuals and families. NACA has created a pathway that makes homeownership accessible to people who may have otherwise believed it was beyond their reach.

From the bottom of my heart, thank you to Antonio Coronado and to every member of the NACA team who dedicates their time and effort to helping families build a brighter future. Your commitment to making the dream of homeownership a reality is changing generations, and I am deeply grateful to be one of the lives you've impacted. May God continue to bless each of you and the incredible work you do every day. Thank you for restoring my hope and helping make dreams come true.

Sincerely,

Tiffany Greer

I’m just starting the process and have recently met with my advisor and she has laid out everything clearly. I’m happy to start this process.

I have to say that NACA and my counselor, Faith Beach, have been very hands on in providing the information and assistance needed to see me through this process. I am grateful for the opportunity to become a homeowner, and it would not be possible without NACA and their program! Thank you for the hard work, patience and diligence put into allowing someone like me to do what would have been impossible!!

NACA made homeownership possible for me. No down payment, no closing costs, and a team that truly wants you to succeed. It’s a detailed process, but the results speak for themselves.

So far the process with NACA is going very well. My NACA counselor Angela Barnett explained the process very thoroughly to me, very knowledgeable. There are a lot of parts to this and it can feel like its never-ending but Ms Barnett gave me very clear next steps to continue the process. There is no downpayment and no closing costs when you work with NACA so I am looking forward to the end results and praying for a good outcome.

I went to a workshop with my parents. The people who were managing the meeting were thorough and attentive to our questions. My family is currently in the process with NACA. They have been helpful.

The process has been smooth. What has been helping our family a lot is the patience that our advisor has shown us. They have been very helpful in every step.

I am having a great experience with NACA. Their commitment to helping families achieve affordable homeownership is truly impressive. My counselor Dwayne Jordan is awesome and very knowledgeable, patient, and dedicated to guiding me through every step of the process. While the process requires commitment and documentation, the support and potential savings make it worthwhile! I appreciate the organization's mission to make homeownership accessible to people who might otherwise face barriers in the traditional mortgage market. I have recommended and will continue to recommend NACA to anyone I know who is looking to purchase a home.

I had a wonderful experience with Dwayne and everyone we dealt with at NACA. He was thorough, compassionate and knowledgeable. He really put us at ease throughout the entire process. I would absolutely recommend NACA to anyone buying their first home. The information and experience was invaluable.

We have had a great experience with the company in the process of buying a home. The counseling and training provided by Dwayne are key to giving you the tools to complete your home purchase.

Went to my first workshop and the people was very friendly and help so much

NACA is an awesome program. No down payment, closing costs or PMI. In addition, you can buy down the rate. That's unbeatable. However, it takes a lot of work. A lot! and a lot of patience! I've been in the program for a while and have seen it change a lot (over the years they limited the amount of buy down or how often one has to be re-qualified). What has remained consistent is my housing counselor, Gladys DeGutierrez. She has been awesome to work with! If you're willing to work hard and be patient, this program is worth it.

NACA experience is so far good. Have submitted all the documents requested. It was alittle pain staking gathering all that paperwork but worth it. Our counselor has been thorough and honest with us from day one which is helping to keep us on track. She educates us which I appreciate. Have to be patient as you go through process.

The service with Katya was great, she answered all of our questions and has made the process of purchasing our first home as easy as possible.

NACA has been a dream to work with. Our counselor, Katya, has helped us every step of the way and made things very easy to understand.

I’m currently going through the NACA Program in hope to become a 1st time homeowner and I must admit that I am committed. I’ve enjoyed the support of everyone included. My NACA counselor  Ms. Sylvia Murillo-Renard has been extremely helpful in everything I’ve done so far. I don’t know much about this process but Ms. Sylvia truly cares about supporting me. She is knowledgeable, patient, and reassuring to a point where I can ask questions about anything. I’m grateful for her being very open with me about each step.

Praise to her and all the other staff for their patience and dedicated, supportive approach. If they don’t know specifics to a question I have, they direct me to someone that can actually help me. Before I take any action ahead, I can say that they help make this a straightforward process. I love that they are committed to the home buying process, making it a genuine care for those who participate.

I am a first-time homebuyer and this program has been such a seamless process from beginning to end. My counselor has also been a great help with detailed explanations of expectations and next steps. I'd highly recommend this program to everyone who wishes to attain home ownership!

As a woman of color, finding a program like NACA honestly felt too good to be true at first. The idea of an achievable path to homeownership with no down payment and no closing costs seemed too good to be true, especially living in such an expensive area. But, going through the process so far has made it feel a lot more possible and less intimidating.

One thing I’ve really appreciated is how patient my counselor has been. They’ve taken the time to answer all of my questions, never made me feel rushed, and clearly know a lot about the different options available to me. Buying a home can feel overwhelming, but having someone explain things in a way that actually makes sense has helped a lot.

I also like that the portal is easy to follow and organized in a way that doesn’t feel confusing. The videos have been especially helpful because they break up a lot of information into smaller, digestible sections instead of throwing everything at you all at once. Overall, the process has felt supportive and educational, and it’s made homeownership feel more realistic for me.