The Naked Marshmallow Co. Reviews 

The product is very good as o have purchased from them previously. Unfortunately that doesn't matter if the product never shows up. I received 1 x calendar out of an order of 6 items. Initially they got back to me quickly apologised then offered to either send the missing part of my order or refund. They have not been in contact with me since despite multiple emails. At this point ill need to claim the money back through my bank. Send me my order The Naked Marshmallow Co.!

Love the advent calendar, I’ve had one from here for the last few years and it’s always amazing! Definitely recommend and I will be back again next year! The Boozy one is also amazing but you have to be quick to get that one ✨

I ordered two advent calendars with the toasting jars and skewers. The order went through fine but the order was lost at the Royal Mail end. I called to check on my order and they were very apologetic that it was not complete. They sent me a fresh order on a 24hr delivery and I received it the very next day. Great customer service and a great gift for my two children.

Since buying the advent calendar about five years ago, my daughter doesn’t want anything else.
Always a quality product and a quality service.
Highly recommended

Holy moly these marshmallows are simply the finest mallows I have ever tasted and the variety of flavours leaves you spoilt for choice!

My family loved the mini toasting kits they sell which is really amazing idea - so convenient and clean to use but gives the ultimate toasted mallow which intensifies and elevates the flavour even further!

Warning: you could become addicted!

I read the reviews and ordered with some trepidation (as the gift was specifically requested by the recipient). However, my experience was perfect. I received the advertised discount, the product arrived quickly (two working days) and was delivered with Royal Mail. It was packaged well and the product looks great. Whilst I can't comment on the quality of the marshmallow, my experience was great and I would happily use the company again. Only reflection is how odd it is to not receive a confirmation email (only one by SMS).

I had a problem with my order and once I reached out I received such a professional and kind response. My issue was resolved within a day and communication was kept up to date. I have enjoyed these products since last year and the quality is always outstanding.

This is the second time of buying from The Naked Marshmallow and I have no hesitation in recommending them, their products are unbelievably yummy! We've not tasted all the flavours (yet) but it'll only be a matter of time! Support small businesses to get the personal touch and the premium products. I guarantee that you'll fall in love with these moreish mallows!

Ordered in September no email from company nothing.After waiting nearly a month I rang to ask where my order was.Man on phone says it’s being sent tomorrow nothing arrived.I rang again guess what they couldn’t cope with the orders they received on the promotion Xmas orders.Well don’t take as many orders instead of being greedy cap the orders and get them out do not recommend this company.Naked marshmallow no more orders from me 😡

For years we’ve bought their kits, this is a firm favourite for our Christmas Eve boxes every year.

We also buy these and give as gifts.

Lovely products and nice to support a small company. Great quality and fantastic tasting marshmallows in a lovely Christmas box. Bought for gifts as we had one bought which we love. Great fun to melt them with family or friends. Would highly recommend.

Great product, but my most recent order i paid £3.95 postage, however, i was unable to receive my order until i paid the post office an additional £2.40. I emailed naked marshmallows about this and they have just ignored me. Their lack of customer service has left me not wanting to shop here again.

Got my marshmallows on the 22nd of July and they were mouldy. I tried to rectify with the company,they said they would look into i had nothing else in response. I even chased the issue and nothing came of it. I then left a bad review but have just checked it was there and it has gone. Strange. The company’s customer service is poor and difficult to get a hold them in the first place. Do not recommend! I won’t be buying from here again.

Had a small issue that I couldn’t find my order online I emailed had a reply to with in minutes ! all solved in the space of an hour excellent service and my partner will have his birthday present on time . Can’t recommend enough
Gemma

I've been ordering from Naked Marshmallow for a few years now, never had an issue.
I pre-ordered an advent calendar last month, with a few extra pack of marshmallows for an event, but because of the volume of the orders they had, they couldn't ship my order on time.
I contacted their customer service,
Simon was incredibly helpful, picked up my query super quick and provided me with a solution immediately.
I'm really happy with the support and service he provided today!
I wish more companies would have a customer service like Naked marshmallow! 100000% recommend!

Fantastic customer service, personal, speedy, efficient and clearly caring for the customer needs. Simon was so helpful and went above and beyond to help me.
The gift sets are AMAZING! Beautifully presented, great choice of flavours and actually just super fun for adults as well as the kids. I bought extra as Christmas gifts and my friends made me put another order in once they saw the sets!
I can’t wait to watch Christmas movies, drink hot chocolate and roast more marshmallows 😍

beware, this company use In Post for delivery hence we still waiting for our advent calendars after a week and half and In Post have no truthful tracking. Over 40 pounds out of pocket. Also they use a "no reply" email address for customer enquiries which is NOT monitored.. Draw your own conclusions. Found an email address on the web for them and Simon was not happy that I complained. Said its down to del agent not them.
Wont make this mistake again... beware

I was suckered into placing an order as they had a 40% off promotion that ended at midnight. Placed order and they took my money. That's where the story ends so far. No order confirmation, no dispatch, no goods delivered and no response to queries. Don't waste your time as the customer service is non-existent

Great marshmallows BUT poor choice using In Post, formerly Yodel, for delivery. A week and not arrived even though there tracking says out for del. Beware... also NM won't reply to emails after taking my wife's money.. won't buy from them again

Wow...@nakedmallow are the BEST marshmallows we've EVER tasted..Great flavours to choose from we went with the starter kit which came with Chocolate Orange and Madagascar Vanilla marshmallows and everything thing to get you started...We shared ours with friends around a fire pit whilst watching the stars..They're yummy, Go get yourself some I promise you they're nothing like you've tasted before