Nakedwardrobe Reviews 

I’m going to go against the grain here because this is my first time ordering with Naked Wardrobe and I’ve had an excellent experience. I ordered a coat from here to look super stylish on my ski trip and while I was doing more research on the shipping to see if it was going to get here on time (I’m a very last minute planner sadly), I came across these reviews stating that their customer service and shipping times were not up to par. A bit worried, because I wanted to know if I needed a Plan B for this coat, I reached out to Naked Wardrobe on IG asking if they thought that my order would get here on time. They got back to me almost immediately and processed my order shortly after. My parcel is now with FedEx and expected to arrive to me 3 days before my trip. I have to say I was not expecting that kind of speed.

All that said, I noticed most reviews are around the holidays, which to no surprise, is one of the busiest times of year for any boutique store. I’d chalk it up that they are in fact not scammers but potentially going through a shortage of staff with such high volume. I feel for those who had the negative experiences but I would not let that stray you from purchasing from this brand. Thank you to the lovely person who took care of my concerns. So excited to wear my coat on my trip 😊

PS. They do have insanely good marketing.

Doesn’t even deserve a star. Is a total scam and they are screwing everyone. You will never be able to return anything and their stuff is terrible. Very disappointing.

Do not order from this merchant. I placed an order for a jumpsuit on 1/4/26. I recieved a text on 1/10/26 that a fedex lable was created by the merchant and to expect delivery 1/14/26. 2 mins later I recieved another text stating the order was cancelled by the merchant. When I called the Customer Service number it just rang with no answer, no message nothing. When I emailed them it stated it could take up to 5 days for a response. I just contacted my bank to dispute the charge.

Their customer service is trash. They have phone number that's always busy or if it starts to ring that's all you'll be getting no response. And the jumpsuit was awesome the material was great. I just want to exchange the jumpsuit for a smaller size because it has a lot of stretch to it. Honestly I would never shop from them direct. I prefer to go to Nordstrom instead

Naked Wardrobe is a SCAM!!.. Read the Negative Reviews about this company before you purchase. I Spent $304.00 with this company and none of the items fit. I have been emailing and calling them requesting for a return, and no one responds. .. They also, immediately labeled my purchase as “item not returnable” immediately when my items were delivered. * Now I’ve been ripped off for $304.00 for the holiday. I will be filing a complaint with the Better Business Bureau.

This brand is really horrible. I can’t even begin to explain. Poor customer service, numbers do not even go through, automated system replies saying some one will reach out within 5-7 business days and no one ever follows through. This is really disheartening

My experience so far has been frustrating due to very slow customer service. I reached out several times regarding my order and struggled to get a timely response, which made the situation stressful and unclear.

When you are waiting on an order, communication really matters. I am still awaiting delivery and hope this improves, but the lack of responsiveness has definitely impacted my experience.

please stop purchasing from this company. they will take a long time to ship, we need to start a class action lawsuit immediately. this is not good.

The quality of the clothes don’t match the price. Everything I’ve ever ordered from
this site rips easily or starts to unravel after the first wear.

Shopping at this online boutique was an absolute disaster from start to finish. The customer service is hands-down some of the worst I’ve ever dealt with. It’s like their support team is made up of ghosts—silent, invisible, and completely uninterested in helping. Emails go unanswered for days, and when you finally get a reply, it’s a copy-and-paste non-answer that solves nothing.

As for the merchandise? Don’t let the cute photos fool you. What I received looked like it was thrown together by someone who lost a fight with a sewing machine. Cheap fabric, uneven stitching, and sizing so inconsistent it feels like they’re just guessing. The colors didn’t match the pictures, the fit was terrible, and the quality was downright embarrassing.
Save yourself the frustration, wasted time, and disappointment. There are plenty of online stores that actually value their customers and sell items that look like what they advertise. This boutique isn’t one of them. Avoid at all costs.

Extremely bad customer service low quality clothes that pill after one wash. they never answer the phone or an emails I sent back an item over a month ago. I still have not received the exchange. They do not reply to emails. They say you have to wait five days for a reply. It’s now been two weeks. I will have to end up charging this off with my credit card since I cannot get any kind of response from the Customer Service team, which seems to be nonexistent.

I ordered two items from Naked Wardrobe and only one arrived. I contacted customer support immediately and never received a single response. The quality of the item that did show up was cheap and absolutely not worth the price. Save yourself the frustration and skip this company altogether—go directly to Temu instead. Much better quality, faster shipping, and actual customer service.

First time ordering here and the quality is literally SHEIN quality for 10 times the price. Such rip off. Also, can’t return most of my order for some reason (“not returnable items”). Good thing I didn’t order too much. But yeah, NEVER again. It was a learning experience.

Shipping feee are ridiculous, so bad for bussiness , if you guys continue like this, it will be your downfall

My package never arrived and they have not responded to any of my emails. Their 'helpline' number is disconnected. SCAM!

They were really my store and I spent a lot of money with them but idk who has been running the site lately but they’ve become true scammers. Make sure you read reviews since most of them under the clothes are bad or ppl complaining about the customer service/return process since they won’t respond to their emails/phone calls. They’ve also recently started tacking up the prices and then “putting them on sale” as well as charging tax on some items and not others which basically makes up for any discount code they “gift” you. Would no longer recommend anyone to shop here and they have lost a loyal customer.

Place an order online 20% coupon did not apply to my order. My card was charged immediately, but I never received a confirmation email. So I emailed them and patiently waited. They never responded. Tried calling their customer service number several times, there is no answer… ever! I called several times at different times of the day trying to reach someone. No answer. Not even a machine . I Emailed them again. No reply.. in order to track your purchase you need an order number. The order numbers are a joke. They’re just some random numbers they give because you can’t track them on their website. Almost a week later I received my package which I no longer want because I would never give them my business after I experienced how they operate. The order numbers do not apply to the tracking numbers or email. My package came via FedEx.. but the slip that came inside the package said it was just mailed out USPS. I’m trying to return this package. Having a very difficult time seeing that I can’t pull up the original order from anywhere. Horrible customer service, horrible response time, horrible experience. Fairly high priced item you could probably find on TEMU for a few dollars. Never again.

Placed order. No idea when or if will ship. Sent email. auto replay saying could take up to 5 days for a response. Called...no answer

They really don't care about customer service. I'm trying to initiate a return and they replied snarkily "can't reply for 5 days-if you send a second email you'll be moved to the back of the queue" Seriously? Also their clothes only work if you are a 6ft tall model.

Cheap quality for the price point. Can find the same stuff on Amazon for half the price. Shipping is slow. They take about a week to process your order. Returning an item is a hassle too. They deduct $10 from your return for shipping although it took less than $10 to return the cheap/overpriced garment.