NannyPaye Reviews 

After many back and forward emails, misunderstandings, I had called the customer service of NannyPaye to help sorting out an issue. I had called on two separate accaitons and talked to two people over the phone explaining and finding out about my situation why my matter was not resolved. Both of them were very professional, with clear communication and patience. Also very comforting, understanding, polite, kind, true gentleman. They have investigated, explained everything to me and with fallow up emails the issue was resolved.
I am so grateful for all the help, thank you very much NannyPaye!

I signed up 2 years ago and had a pretty awful onboarding experience. The CEO followed up and discussed with me directly and asked me to remove my original review.

I renewed again largely because I didn't want to go through the hassle of finding another provider. Response times are slow, and explainations are convulated and unclear. I was hoping for a service where I wouldn't have to do much besides make a monthly payment, but unfortunately there's a lot of double checking the work of Nanny Paye. There have been numerous emails where they incorrectly reference people and figures.

I dont think they're equipped to support nanny share families, and have told us, essentially it is up to your nanny to set aside some of her pay to pay HMRC at the end of the year. Excuse me? What is the purpose of your business? Isn't the point you calculate how much I pay my nanny, and how much tax I'm meant to be sending HMRC?

Revision: avoid, terrible customer experience for families and nanny. They've informed us, that our nanny needs to save part of her salary to pay her HMRC at the end of the year, in addition to what we're paying HMRC. Continuously poor communication. There are other competitors, explore other options I implore you.

Great customer service, which seeing as i know nothing about being an employer, is exactly what i needed.

Remarkably responsive staff, all cheerful, well informed and v attentive and helpful - led by a CEO who couldn't have been more down to earth or likeable when he manned the phones on my initial foray in to nannies and their taxation!

Excellent service and so helpful when I needed it. Very professional

The team could not have been more helpful, responsive and supportive.
They made every step simple and easy to navigate.

NannyPaye provides an excellent service. They are very well tuned in to the needs of working parents who need to employ a nanny but have very little time to focus on the admin details. I really appreciate the regular reminders such as when to pay HMRC. Highly recommend if you're looking for someone to take on all the hassle for you and provide expert guidance and support.

I have used Nannypaye now for 3 years. Would 100% recommend them. They are always incredibly friendly, helpful and responsive whenever i have a query and their services always run v smoothly.

I have used NannyPaye for a number of years as a payroll and pension service for our Nanny. The service has been absolutely fantastic and I would recommend them without hesitation. The service is very professionally run and staff have always been helpful when ever I have called with any questions. They have helped us with managing maternity leave for our Nanny, the introduction of the pension requirement and skilfully guided us through the unfamiliar territory of being an employer.

I've been using the service for a year now, never had any issue. Staff are friendly, easy to talk to, and alway happy to anwser your questions and concerns. Highly recommend!

P.s. A late compliment for Charlie who helped me solve a missing tax payment with HMRC due to HMRC's system error. Quick action and exmplained everything clearly which really reassured me.

NannyPaye have been excellent they are responsive and easy to deal with. They explained how to manage payroll, tax and pension etc in a way that understandable and ensures security for employers and nanny’s. It been a pleasure to use them.

Excellent service provided - quick to respond to questions and timely pay slips / HMRC bills issued with reminders to pay them! Super helpful and would recommend to anyone who's looking to employ a Nanny. Very good value for money for what they do x thank you

Fast. Efficient. Make everything simple. .

We've used NannyPaye for 7 years now. They're always efficient and helpful by phone and email. They've made the process of dealing with nanny payroll, pensions, redundancy, taxes, and so on very easy.

We used NannyPaye for over 3 years and had a great experience and fast answers when required. Very good customer service.

I have needed additional information at speed recently and the team has been brilliant, especially Theo! I am about to sign up for their new service, which includes making payments to HMRC on my behalf.

Nanny PAYE offer a great service - professional, responsive, friendly. They take all the headaches away, so that as a busy parent you can focus on other priorities, rather than the admin of being an employer.

Excellent service simplifying this very complicated process. Rapid response times to any queries. Would certainly recommend and use again when employing a nanny.