Nanny Poppins have always been incredibly reliable and professional. Not only that, the nannies they provide are wonderful with the children and consistently deliver a high standard of care. I woul... Toon meer
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Nanny Poppins is without any doubt the best international nanny agency in Portugal because they are concern not just about parents or kids needs but the nannies well being as well. I am nanny for more... Toon meer
Bedrijf heeft geantwoord
We have used Nanny Poppins on several occasions to babysit our children - two boys aged 8 and 3. Emma vets all her Nannies and also they have first aid training. Her Nannies have all been extremely fr... Toon meer
Bedrijf heeft geantwoord
Nanny Poppins is the reason I would solely use an agent for my childcare needs. The checks and experience of the nannies they provide are unrivalled: each nanny has a wealth of experience that th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Nanny Poppins Portugal is an agency providing only the best childcare services for international families living in Portugal.
Contactgegevens
Lisbon, Portugal
- +351916592174
- emma@nannypoppins.pt
- nannypoppins.pt
4,1
Goed
22 reviews
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Nanny Poppins have always been…
Nanny Poppins have always been incredibly reliable and professional. Not only that, the nannies they provide are wonderful with the children and consistently deliver a high standard of care.
I would also like to personally thank Emma, who runs the company. She is an absolute pleasure to work with always responsive, accommodating, and able to help even with last-minute requests. Thank you, Emma, and the entire Nanny Poppins team for your outstanding service.
5 december 2025
Review zonder uitnodiging
Antwoord van Nannypoppins
Oh wow, what a lovely review. Thank you so much for sharing. Truly means so much to us!
Tried to Book - They Flaked! unreliable !
I tried to book a nanny through this service for a two-week trip to Comporta, submitting an inquiry nine days in advance via their online form with my address, tentative schedule, and needs. They contacted me via WhatsApp, quoting €10-€20 per hour and confirming availability after several messages. They also promised to send resumes for nanny selection and set a rate of €15 per hour plus an agency fee. However, two days before my trip, I had not received the resumes and followed up. On the day of my arrival, they informed me they had no availability, citing my “last-minute request,” despite my early outreach. They offered to send someone if I paid for travel and accommodations for the two weeks, without providing a price. They also claimed Comporta was outside their coverage area, even though their website appears in “Comporta nanny” search results and I had specified the location twice.
Parents should exercise caution with this service. Their communication was inconsistent, with delayed or no responses after initial contact. They failed to provide promised resumes, misrepresented their service area, and applied unexpected price increases or vague additional costs. The last-minute cancellation and unpreparedness of any assigned nanny, when available, disrupted my travel plans significantly. I strongly recommend parents verify service coverage and pricing in writing, confirm nanny qualifications, and secure a backup plan, as this agency’s unreliability and misleading practices can cause major inconveniences.
1 juni 2025
Review zonder uitnodiging
Antwoord van Nannypoppins
Hi Kellee, Thank you so much for taking the time to share your experience with us. We truly value feedback from families, as it helps us reflect and continuously improve the quality of our service.
We are very sorry to hear that we were unable to meet your expectations on this occasion. While we always promise to do our best to support families in finding the right childcare, we do want to acknowledge that placements, especially in high-demand or rural locations, cannot always be guaranteed.
We understand how frustrating and disruptive it must have been to receive confirmation of availability and then not be able to proceed as planned. We sincerely apologize for the inconvenience this caused to your travel arrangements.
In your case, although the inquiry was submitted nine days in advance, we regret that this was not sufficient time to secure and finalize a nanny for a two-week stay in Comporta, an area that is outside of our usual coverage zone and often requires additional coordination for travel and accommodation. We had nannies ready to go but they’d have needed accommodation provided which we understand you weren’t able to provide.
That said, we recognize the importance of clear, timely, and consistent communication, and we are actively reviewing our internal processes to ensure families are better informed about regional availability, associated costs, and what to expect at each stage of the booking process.
Thank you again for your honest feedback. We appreciate your patience and hope we can restore your confidence in our service in the future.
Best regards,
Emma
Founder & CEO
Nanny Poppins
I had the opportunity to work as a nanny
I had the opportunity to work as a nanny with a wonderful family recommended by the agency, and it was an incredibly rewarding experience. What I particularly appreciate about this agency is their ability to select exceptional nannies, ensuring they perfectly match the clients' needs. Their professionalism, availability, and kindness are truly remarkable. I highly recommend their services, and I look forward to working with them again in the future.
25 augustus 2024
Review zonder uitnodiging
I’m so happy to be part of this amazing…
I’m so happy to be part of this amazing agency and work with a great team .
4 september 2024
Review zonder uitnodiging
Antwoord van Nannypoppins
Thank you Waleria, I can't tell you how proud I am of everything you've achieved and the hard work and dedication you have put into becoming an excellent nanny.
Amazing experience!
Amazing and experienced team!
Was a great pleasure 🙏🏽
1 juni 2024
Review zonder uitnodiging
Antwoord van Nannypoppins
Thank you Tatiana. We are so proud of you and the hard work you do for Nanny Poppins!
Professional, friendly service
We have used Nanny Poppins to find a full time Nanny and Housekeeper, and for babysitting. Highly recommend Emma and her team, the Nanny’s are professional and absolutely love kids.
6 april 2024
Review zonder uitnodiging
Antwoord van Nannypoppins
Thanks for the lovely review. We’re so happy that you chose Nanny Poppins 🫶🏼
Thrustworthy
Nanny Popping is more than a nanny agency. Working for them we feel safe and we know we will never be without job. And the families trust our job because we have done many preparatory courses. Moreover the agency help us find the perfect match. Five star commitment!
23 augustus 2024
Review zonder uitnodiging
Antwoord van Nannypoppins
Thanks for your lovely review Giselle and for being such a wonderful representative of the Nanny Poppins team!
Melhor agência que já trabalhei em 12…
Melhor agência que já trabalhei em 12 anos como Nanny!
O cuidado, o suporte, a atenção com nosso bem estar e segurança é fantástico. Obrigada Nanny Poppins 🩷
22 augustus 2024
Review zonder uitnodiging
Antwoord van Nannypoppins
Rizzia, having you on the team has been such a joy. You are such a wonderful nanny. I appreciate your hard work and your kind words.
Nanny Poppins is an agency that works…nonstop
Nanny Poppins is an agency that works very hard to find good families for (We)Nannies.
The CEO and her recruitment team, really care about their Nannies.
I am really glad to be part of the Nanny Poppins team.
20 augustus 2024
Review zonder uitnodiging
Antwoord van Nannypoppins
Thanks Dina, I'm really proud to have such wonderful nannies representing the Nanny Poppins team
Nanny Popping is a great agency
Everyone at Nanny Poppins has always been kind, attentive and ready to support both families and Nannies. As a Nanny I'm very grateful to Emma and her team for all their hard work and support ..
19 augustus 2024
Review zonder uitnodiging
Antwoord van Nannypoppins
Thank you Caro, I feel very proud to have you representing the Nanny Poppins team.
I feel very sorry for the opinion…
I feel very sorry for the opinion expressed regarding Nannies fees at Nanny Poppins
I can't understand why a personal opinion gives the right to express in such a negative way with no veracity of the facts,
There's so much positives to look for at Nanny Poppins
Again Sorry to say , very cold Hearted opinion for a Nanny
I'm one of the very first Nannies at Nanny Poppins
I met Emma when Covid burst they were hard days, but Emma expanded this company, working very hard, building day by day the extructure of Nanny Poppins as a Company, making sure that all the Nannies are at their best standards to meet this big commitment,Working in Child Care and we do it amazingly with passion, always supported by Emma. Saying this I support the eventual decision made by unanimity
A Company policy having a fee where Nannies are investing themselves professionally, where Nanny Poppins provides all the training needed, prioritising , investing on Nannies needs versus clients needs growing the extructure of the company for the future,which results in the best Portuguese Child Care Company and a very successful
I'm very proud to work as Nanny at Nanny Poppins.
19 augustus 2024
Review zonder uitnodiging
Antwoord van Nannypoppins
Thanks Ana, you’re truly a valued member of the Nanny Poppins family and I’m proud to say this since the beginning. You’ve watched the company grow and been an active part of the growth. Thank you
Money Takers / Be careful!
Nanny Poppings Portugal charges Nannie’s a 20 euros fee per month or 200 per year. Why? They say that the reason is that sometimes Nannie’s can’t afford paying for courses. How come? Do they have access to our accounts? They should charge parents not Nannie’s. It’s a dictatorship agency! If you don’t pay, forget it!
I’ve been a nanny for 21 years in the US and UK, registered with top agencies and haven’t paid a penny to none of them. What a shame!
6 augustus 2024
Review zonder uitnodiging
Antwoord van Nannypoppins
Dear Elen,
In the 5 years I have run Nanny Poppins, we have never taken ANY fee from our nannies or a percentage from their salaries. Ever.
Recently, as the owner of Nanny Poppins, I decided to take various meetings with my team to understand what they wanted from us as an agency and how best we could support them in their growth as nannies.
As a former nanny myself, it’s important to always ask feedback from my team and include them in important decision about team and how we can grow together.
The feedback from our team was that a monthly membership would be beneficial for them as individuals who are serious about continually growing and being the best in the industry.
I met with my Nannies individually and collectively to understand how this would work and at this moment, I’m still in the process of understanding if this will work.
The membership program has not even come into effect at this moment and we are still not sure if it will.
We appreciate all feedback, as it helps us improve and better serve our community. We would like to take this opportunity to address your concerns and clarify the intent behind our proposed membership program.
Our goal at Nanny Poppins has always been to foster a community of dedicated, highly skilled nannies who not only provide excellent care but also support and uplift one another. The membership program we discussed during your interview was designed with this in mind.
This program includes access to a range of valuable resources such as specialized training sessions, social events, and networking opportunities. We believe that by offering these benefits, we can create a supportive environment where our nannies can continue to grow both personally and professionally. Far from being a "dictatorship," this initiative is about empowering our nannies, giving them the tools to succeed, and helping them build lasting connections within our community.
I can tell you one thing for sure, the Nannies that we employ would never go to lengths to tear another person or their business down, and I’m proud that our recruitment team works so hard to ensure we only work with nannies who uplift one another.
We and the nannies on our team firmly believe in the value of continuous learning and mutual support. These are principles that we hold dear, and they are the foundation upon which we are building this program.
We regret that you interpreted our intentions negatively, but we also stand by our commitment to fostering a nurturing, professional environment for all our nannies.
We wish you the best in your future endeavors and hope that you find a community that aligns with your expectations.
Best regards,
Emma Nascimento
Founder & CEO
Nanny Poppins
She deletes all her negative reviews I…
She deletes all her negative reviews I believe, as I already left a few and they all disappear straight after.
Stay away as she does not check her Nannies well. We are in court because of Nanny Poppins who sold us the services of a professional scammer Nanny Sandra Assis Rodriguez who fabricated accident and decided to claim disability without any medical document. Dropped my child and tried to sue the supermarket and once realised she has no leg to stand on she started to have a go at us. Although we offered to give her two month off and pay her regular salary she decided it was not enough and since we were leaving back to UK much easier to fight for more. Emma also knew that this particular nanny had issue with previous employer and did not mention. She makes it look all on point on paper but when it comes to taking responsibility and actually helping to resolve issues ( this is what she gets paid for) to assist parents. Not a second of remorse or apology that my child got hurt . She quickly took that nanny down from the website refused to give statement in court or even a letter. Did not reply to our emails and whole experience is now costed us 12 k euros in charges to argue the point and legal fees. We only had this nanny for 5 month! Imagine the pain.
1 september 2023
Review zonder uitnodiging
Antwoord van Nannypoppins
Dear Gyunel,
I want to express my sincere regret that you feel dissatisfied with the nanny services I provided. I take feedback seriously and am committed to addressing any concerns you may have.
I must admit that I was disheartened to read your review, as it seems to contain inaccuracies that do not align with the services I strive to offer. It is important for me to address these concerns and work towards a resolution that satisfies both parties.
On Thu, Sep 16, 2021 After agreeing to the terms set out by Nanny Poppins, I began your nanny search and I sent multiple candidates. One candidate I even managed to track down as per your request, even though I only had her first name and a photo because you believed she could be the perfect candidate. I tracked her down, interviewed her, reference and background checked her and sent her over to you along with various other candidates. However, you decided to stop the search and return to London.
On August 27th 2022, You got in contact with Nanny Poppins via WhatsApp and said that you planned to return to Lisbon in September and wanted to resume your search. I sent over 5 candidates and you decided to proceed with meeting Sandra on 16th September 2022. Sandra stated that she did not want an employment contract so I explained that I could make an agreement outlining her role and responsibilities and that Sandra would be self-employed. This document was signed by you on 19th September 2022. The document clearly stated that you were responsible for Sandra's social security contributions.
Whether the nanny is employed with a contract or self employed, it is with the family, nannies are never employed by Nanny Poppins, this was also very clear from the beginning.
Nanny Poppins is a recruitment agency; we provide a service and clients pay us for this service once the service has been completed. The service was completed and on completion, you paid the fee. This was always clear from the beginning, please feel free to check the email sent to you on Thu, Sep 16, 2021, 10:08 AM. The agency fee does not act as compensation to the nanny or family if something goes wrong during their employment with your family. This fee is for the services provided by the agency before the nanny starts working with your family.
Sandra was employed with your family for six months, during these six months, I received numerous feedbacks that all was going very well. Including messages you sent to Sandra telling her that she was like a sister to you and that your family adored her.
After Sandra's accident, things turned sour very quickly and you asked me to return your agency fee in order to pay Sandra compensation.
I stated the fee that was paid for the services carried out by the agency (Nanny Poppins) and would not be paid to Sandra or your family and Nanny Poppins holds no responsibility for any dispute between the employer (yourselves) and the employee (Sandra).
I am committed to resolving any legitimate concerns you may have and am open to finding an amicable solution. Your feedback is crucial to my ongoing efforts to provide quality nanny services, and I want to ensure your experience is as positive as possible.
Best regards,
Emma
Trustworthy and a wealth of knowledge
Nanny Poppins is the reason I would solely use an agent for my childcare needs.
The checks and experience of the nannies they provide are unrivalled: each nanny has a wealth of experience that they have drawn upon when looking after my young girls, and, because of the recommendations and police checks they require I have 100% trust in them.
I now exclusively use this agency for my childcare needs.
1 december 2023
Review zonder uitnodiging
Antwoord van Nannypoppins
Thank you so much for the lovely review. We're so happy to be able to help such wonderful families every day!
Great attitude, professional staff, highly recommended!
We have used Nanny Poppins on several occasions to babysit our children - two boys aged 8 and 3. Emma vets all her Nannies and also they have first aid training. Her Nannies have all been extremely friendly, professional and great with my boys. They also have great communication skills. Her Nannies are treated well and fairly and I think that is reflected in the way they are always happy to show up to work with a great attitude. I highly recommend Emma and Nanny Poppins.
11 januari 2024
Review zonder uitnodiging
Antwoord van Nannypoppins
Thank you so much for the lovely review. We're so happy to be able to help such wonderful families every day!
Nanny Poppins Portugal …
Nanny Poppins is without any doubt the best international nanny agency in Portugal because they are concern not just about parents or kids needs but the nannies well being as well. I am nanny for more than 10 years and never worked with an agency before and i feel very luck to get my role with nanny Poppins. Emma works very hard to keep the best environment to everyone and brings best nannies for the agency .Thank you Emma & Nanny Poppins i couldn't be happier with the changer you brought to my life.
11 december 2023
Review zonder uitnodiging
Antwoord van Nannypoppins
Thank you so much for this lovely feedback. We are so happy to know that our nannies feel valued and supported.
An incredible experience…
It has been an incredible experience to work for the NannyPoppins Agency. Emma is very dedicated and cares about every detail. It is a great pleasure to be part of this team.
6 maart 2021
Review zonder uitnodiging
Antwoord van Nannypoppins
Thank you so much for the lovely review. We're so happy to be able to work with such fantastic nannies!
Highly recommend
I found the agency by accident - I was looking for a job. I sent my CV and immediately Emma took me under her wing. She is helpful, supportive and you can always count on. Within a few hours I had my first job interview, and in a moment it turned out that I got my dream job! Emma takes care of every detail when admitting people to the agency, there are no random people there. Employees are responsible, and most importantly, they love their work! I am very happy that NANNY POPPINS AGENCY has appeared on my way. If you are looking for someone wonderful for your child, it is worth using the services of this agency!
5 maart 2021
Review zonder uitnodiging
Antwoord van Nannypoppins
Thank you so much for the lovely review. We're so happy to be able to work with such fantastic nannies!
Great place to work, wonderful team
So my first month passed with the agency and I am really happy how fast i got the job in wonderful family. Interview was well and clear organised and I felt part of a team. Would highly recommend :)))
5 maart 2021
Review zonder uitnodiging
Antwoord van Nannypoppins
Thank you so much for the lovely review. We're so happy to be able to work with such fantastic nannies!
It is a great honour to be part of…
It is a great honour to be part of Nanny Poppins team. Emma was able to assist me with a great job where I am very happy. She is very dedicated and committed to what she does.
25 februari 2021
Review zonder uitnodiging
Antwoord van Nannypoppins
Thank you so much for the lovely review. We're so happy to be able to work with such fantastic nannies!
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