Both orders came quickly as per next day delivery description, although I've tried to return both of the parcels as I didn't like the fit on me. Unfortunately, the website does not recognise any of m... Toon meer
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I’ve shopped at Nasty Gal multiple times and every order has been a positive experience. Their pieces are always trendy, bold, and full of personality just right for updating my closet with... Toon meer
Bedrijf heeft geantwoord
Awful company. I ordered 2 items on next day delivery for an imminent occasion. I also inadvertently signed for their £2.99 insurance. The items arrived a day late so were of no use. Contacted NG... Toon meer
Ordered a dress and was delivered but it doesn’t fit to my size as the garment runs bigger than it should which I created a return through portal. I received the QR code for return with Royal Mail,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. The shop has grown to become an international style source offering both new and vintage clothing, shoes, and accessories. The name was inspired by the song and album “Nasty Gal.” Betty Davis, the patron saint of badass women, was known for her unapologetically sexy funk music which comprises our vision of femininity—complete with lamé platform thigh-high boots.
Contactgegevens
Verenigde Staten
- customerservices@nastygal.com
- nastygal.com
Own the moment.
2,2
Slecht
11K reviews
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Terrible Customer Service and Shipping Services
I have been trying to get information on a $100 order I placed almost a month ago. It was supposed to be delivered at the beginning of the month, and it never did. When delivery was "attempted" (by a delivery company I have never heard of before) they said it was unsuccessful without much further explanation. Delivery was supposed to be reattempted but now the most recent update says that it was being returned to sender. I had purchased this item with what I thought was well enough time in advance since I needed it for next Monday. So, after several futile attempts to get in contact with a real human from customer service, I am still unsuccessful. I am absolutely at my wits end about the whole situation
21 april 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
Hello Veronica
Thank you so much for taking the time to leave a review regarding your recent experience with our brand, we appreciate all feedback to help improve our service.
I have emailed you directly in regards to your order.
Kind regards – Abdullah
was told i would have my refund april…
was told i would have my refund april 11.. they received my return march 24.. order was placed feb 28.. communication is thru fb messenger...STRANGE...
This company is shady as all get out... i want my money back.. NOW I HAVE TO OPEN A DISPUTE WITH MY BANK!!!
13 april 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
Hi Maren
Thank you for this review, I'm sorry you feel this way about your experience with us.
When a return is made, as per the agreed returns policy, we ask to allow 28 days for the parcel to reach our warehouse and be refunded, and a further 5 business days for the refund to be fully processed with your payment provider.
I can confirm a refund has been issued but as this timeframe has not passed, we do need to allow time for the funds to be fully processed.
Please be aware, when a dispute is opened, the funds under the transaction are put on hold and prevents all refunds from being fully processed until a review of the claim has been made by our Finance Team. This is the reason banks directly advise customers to contact retailers for a final resolution before opening a dispute as it can ultimately delay a refund from being received. If a dispute is opened, the new timeframe outlined by your bank will be put in effect and our Finance Team will ensure the refund is issued through the dispute instead for you.
Thanks - x
Excellent customer service
Excellent customer service. Quick and effective. Thanks to Jay G, who took care of my order!
11 april 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
Hello Tatiana, thank you for taking the time to leave a review regarding your recent experience with our brand.
I'm so pleased to hear Jay G took care of your order and provided excellent customer service.
Have a nice day - Devon
The worst
The worst. Ordered items on March 18 and it is currently April 9 and still nothing. Reached out numerous times regarding my missing order and ZERO response. Had to file a complaint with my credit card and STILL waiting to be reimbursed and STILL no word from Nastygal regarding my order. I want my money back as clearly I will not receive my items nor an answer from Nastygal. I am NEVER going to buy from this company again and highly recommend you avoid them as well and shop elsewhere. Their stuff is not unique and can be found on other sites. Spend your money elsewhere. Best to avoid this type of headache with them.
9 april 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
Hello Siobhan, thank you for taking the time to leave a review regarding your recent experience with our brand.
I'm so sorry to hear you haven't received your order yet, I have taken a look and can see this order was lost on it's way to you, the items are no longer in stock so I have issued a full refund for the order and you will receive this back in your original payment method by 26th April.
Take care - Devon
No refund aftwr nearly a month for a return
Painfully long return refund wait- tracking shows my package was delivered to their office over three weeks ago and to date i have had no refund.
Contacted customer services various times who have simply told me to wait as it can take up to one month.
Have not recieve any refund email notification or confirmation other than via social media message that a refund is being issued.
Starting to lose trust in this brand.
In response to their response- it has been nearly one month since i returned the parcel with no refund! I think I have waited long enough!
8 april 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
Hi
Thank you for this review, I'm sorry you feel this way about your experience with us.
When a return is made, we do need to allow the agreed returns timeframe shown on our returns policy for the parcel to reach our warehouse and be refunded, and a further 5 working days for the refund to be fully processed with your payment provider.
If this timeframe passes, please let our customer service team know and they will be able to advise further on this.
Thanks - X
Will I ever get the package??
i ordered from Nasty Gal March 21 and requested 4 day shipping ( paid for out of pocket) the order was sent through Pro Carrier, who sent it through Cirro, who sent it through UNi UNi ... right, 3 carriers , unheard of and a logistic nightmare. My package has yet to arrive i have emailed Nasty Gal and all the shipping partners, some say keep waiting - some don't respond, some say we are working on it.... Yet, no answers and no package. Not sure why this is happening but this will be my last purchase- praying this company gets it together soon, but it will never affect me again thats for sure
.
As you will see below is that there shady delivery partners have put in fake tracking information to appear as if they attempted the delivery- they did not.
I have written the partner six times and they finally said they would try to get me the delivery in the next 10 business days.
Nasty Gal won’t do any thing about this and when I reached out to them privately they immediately responded that they could not refund me - even though that was never my request.
Nasty Gal is writing back. But when I emailed Stacy directly she left me on read. By the way it’s now April 8th and I still don’t have the package- what now Stacy?
19 maart 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
UPDATE – Thank you for further details.
Having reviewed your order I can see the delivery has been attempted twice, and a third delivery has been scheduled.
If after this third and final time delivery can not be made, the parcel will be returned back to us and you will see a 'Returned to Sender' update on your tracking link.
If by April 20th this has not arrived or updated further, please reach out to our customer service team and we can advise further for you.
Thank you again for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services.
-Stacy
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Hello Brianca
Thank you for taking the time to leave a review on your recent experience.
I'm sorry to hear your parcel has not yet reached you.
It is useful to note we are UK based, so international deliveries will be handled by multiple couriers through out its journey.
I'd like to look into this further for you, but I will need a few more details from you first. Please could you reply to the message you will have received off Trustpilot requesting more information. I will require your order number and email address.
Thank you
-Stacy
Impossible to get refund
Courier lost my return. Proof provided to Nasty Gal. Now 6 weeks later and multiple missed dates starting at end of Feb they promised they’d refund and I’m still chasing. AVOID.
Beware of being told ‘refund has been issued and making way through the system’ as this is a blatant lie and delaying tactic. No reason ever given for taking so long.
They're now saying 1st April so I am taking legal action
26 maart 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
UPDATE:
Thank you for getting in touch with us and confirming those details, I have taken a look and can see the refund was successfully processed on the 27th March and this will clear back into your account by the end of the day on the 3rd April.
Take care - Devon
Hello LS
Thank you so much for taking the time to leave a review regarding your recent experience with our brand, we appreciate all feedback to help improve our service.
I’m sorry to hear about this, I’d be delighted to personally assist you with this matter.
I’ve requested more information from you via Trustpilot, once I have this, I will definitely look into this further for you.
Kind regards – Abdullah
Absolutely abysmal refund system
Absolutely abysmal refund system. I returned an item to them (tracking showing as received on 6th march. Was told numerous times by agent that my refund would be in my account by the 24th of march. Haven't received any refund. Now being ignored by customer service. Absolutely terrible. For such a well established retailer I expected so much better.
25 maart 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
Hi Kelly
Thank you for this review, I'm sorry to hear you are still waiting on a refund for this order. I can confirm your refund has been issued and is currently making its way through the system. Please be assured that your refund is on its way and we expect that this will be in your account soon.
I appreciate your patience with this
Thanks - Dean
Terrible!
I have been sent the wrong item three times. They now will not help me return the item for refund and try to transfer me to other departments. Terrible customer service.
24 maart 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
Hi Tina
Thank you for this review, I'm sorry to hear you have received an incorrect item. This does sound like a labelling issue with the item, and to get this sorted for you, I've gone ahead and have sent you an email about this.
Please keep an eye on your inbox, spam and junk folder for this
Speak soon - Dean
I like the style of the sneakers very…
I like the style of the sneakers very much. I found them in an outlet. The sole broke after 2 years tho. I can't find a style that I like as much in another brand yet.
19 maart 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
Hello there
Thank you so much for taking the time to leave a review regarding your recent experience with our brand, we appreciate all feedback to help improve our service.
We can't wait to see you shopping with us again soon! Have a great rest of your week.
Abdullah
Please don't shop here
Please don't shop here, recieved email on the 6th of March stating my refund would be issued shortly. Now they are saying my order number doesn't exist. Over £200 they have taken. Now I have to take legal action. AVOID!!!
18 maart 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
Hi Clara
Thank you for this review.
When a refund is processed, as per our returns policy, it can take up to 10 working days for the refund to be fully processed to the payment provider and this timeframe has not yet passed. Please allow this timeframe for the funds to show on your account.
If contacting our customer service team about this, please ensure the correct order number is provided, along with the email address used to place the order and the team will be able to locate the order using this and advise further.
Thanks - X
I haven't received a refund for 2 months now
I have ordered two coats from Nast Gal on the 1st of January. However, only one coat arrived and the other one was lost in transit or cancelled. I have contacted Nasty Gal numerous times right now, and been promised to receive a refund for the package which has never arrived. However, it is March now, and the last two responses were exactly the same, that they will refund me the money and I would receive an email about it. However, no money and no email so far! The last message said that I should receive my money by the 30th of March??? Seriously? I ordered the coat on the 1st of Jan, and the refund would come only on the 30th of March (if it comes, as the previous message promised the refund by 1st of March!)? This is so unprofessional! Never expected that from a well established brand!
1 januari 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
Hi Indre
Thank you for this review, I'm sorry to hear you have had this experience with your order.
I've checked the order and can confirm the refund on the item has been issued and should reach your account within the next 5-10 working days. I apologise for this not being received when initially advised, but rest assured, the refund has been issued for you.
I appreciate your patience with this.
Thanks - Dean
Jay G did a great job with my return
Jay G did a great job with my return, the experience was great thank you!
7 maart 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
Hello Katie,
Thank you for taking the time to leave us your review and we appreciate your feedback regarding Jay's customer service.
I'm pleased they were able to assist with your returns query and ensure all was resolved for you.
I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! x
Renzo did a great job
We ordered some loungey troos... There was an issue so we contacted customer service... Their advisor, Renzo, sorted it all out with a replacement straight away ... A great bit of customer service from Renzo.
5 maart 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
Hello Iain,
Thank you for taking the time to leave us your review and we appreciate your feedback regarding Renzo's customer service.
I'm pleased they were able to assist with your query and ensure all was resolved for you.
I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! x
Bait & Switch
I ordered two chairs and put in my address during the order process. I was charged for the chairs plus delivery and the money was taken from my account. The following day I got a email to say they don’t delivery to my address in the UK. Now I’m being told it can take 2-3 weeks for a refund. Worst service ever. Beware!!!
3 maart 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
Hello Geraldine
Thank you so much for taking the time to leave a review regarding your recent experience with Debenhams, however, this Trustpilot page is for NastyGal.
Refunds are slightly delayed at the moment across the Boohoo Group brands and all customers are having to wait the same time.
Kind regards – Abdullah
Horrendous
Horrendous! They have been taken over by Debenhams which is a scam.
Have been waiting 24 days for my money back on a refund sent. Was advised this would be in my account on the 19th feb and this was not received. I contacted them once more and I got the exact same email with very poor grammar stating it’s now 11th March.
DO NOT PURCHASE FROM THEM. THEY DO NOT GIVE YOUR MONEY BACK.
1 maart 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
Hello C,
Thank you for taking the time to leave your review and sharing your experience.
I am sorry to hear you have not yet received your return refund. To note, once our warehouse confirm your return via email, a refund will be processed in 14 days. After the 14 days, this can take up to 5 working days to clear to your account depending on the payment method you used.
Should you not have this by March 11th then do let our team know and they wil be able to resolve this for you.
Thank you
Aimee
Avoid
Avoid.
I had to contact them to chase an order that was overdue.
They initially stated that this had been delivered, before later accepting that they were unable to fulfil this due to “stock issues”.
They have subsequently agreed to a refund, but have indicated that it will take “19 banking days”.
20 februari 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
Hello Mike,
Thank you for taking the time to leave your review. I am sorry to hear you have not yet received your refund.
Having checked your order, I can see that a refund of £18.00 is pending processing through our system back to your bank account. This will be in your bank no later than March 14th.
Thank you
Aimee
I returned this item at the beginning…
I returned this item at the beginning of February and heard nothing. When I emailed I was told it would be refunded by 27th February latest. It wasn't. Emailed again and received the exact email I received before but with a date in 6th March. The item is over £100 and this is not acceptable.
28 februari 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
Hello Valarie,
Thank you for taking the time to leave your review. I am sorry to hear you have not yet received your refund.
Having checked your order, I can confirm a refund of £108.12 is processing through to your bank account and will be with you by March 7th at the very latest. Your refund was processed on March 1st and banking timeframes is up to 5 working days.
Thank you
Aimee
Raphael was very efficient and polite…
Raphael was very efficient and polite great service would recommend the website and the products
25 februari 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
Hello Grace, thank you for taking the time to leave a review regarding your recent experience with our brand. We appreciate all feedback to help improve our brand/service going forward into the future.
I'm glad to hear Raphael was efficient and polite with you today and left this a 5 star experience!
See you again soon x
Great customer service
Brian D. Was very timely and helpful in getting my return sorted. A seamless experience.
23 februari 2025
Review zonder uitnodiging
Antwoord van Nasty Gal
Good morning Vi,
Thank you for taking the time to leave us your review and we appreciate your feedback regarding Brian's customer service.
I'm pleased they were able to assist with your returns query and ensure all was resolved for you.
I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! x
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