Nasty Gal Reviews 

Thank you Mark. I had some issues with my order where they send me 2 of the same items. I did a return but after about two months I didn’t get a refund. I got busy and was not able to reach out to customer service but was checking periodically to see if my refund would post. I finally reached out and within 2 days I got my refund. Thank you for a speedy response!

Got in contact within my returns period to ask for a returns label. I still hadn't received a reply to days later so I asked for an update. They replied that evening at nearly 11pm stating they've requested a returns label. I made it clear I needed it for the next day to complete the return on time. They didn't bother getting in touch. Another 4 days later after I'd sent multiple messages they simply replied saying we can't accept a return now, you should of got in touch sooner
Like what kind of response is that?! 7 days later and I still don't have a returns label and they just don't reply to messages?!

Nastygal’s customer service is a 10/10. I had issues with my package delivery, and they were able to resolve it instantly.

I’ve had delivery issues with other companies like Princess Polly and have had no resolution, so I wasn’t optimistic when I reached out to Nasty Gal. However, they were very eager and quick to help!

I feel very confident in ordering from Nasty Gal in the future as they are quick to respond, friendly, and very helpful !

Received my faulty item. Tried to do the right thing and let them know before returning, however I received no responses to any of my 3 emails in the mean time. So I just returned items nearly 2 weeks ago. No news of a refund and haven't gotten any further with the emails. All they have said is 'your item is from Debenhams so you should speak to them instead'. Which seems odd as the label is boohoo and I ordered from Nasty Gal. Nothing online or in the package says anything about contacting Debenhams with disputes?? How are we meant to know. Anyway, never ordering again. Incredibly slow customer service and I kind of just want my money back please. I imagine if I waited for a response to my first email before returning anything I would have missed the slot to return!

I will never shop with Nasty Gal again. I placed an order on May 23rd and never received a confirmation email, tracking number, or the items I paid for. I’ve reached out multiple times—two emails and a message through their chat messenger—and still have not received any real help or resolution.

I contacted Klarna (since I’m being charged through them), and they told me the order was under a different email, but I can’t even access that account—and Nasty Gal still refuses to assist me with verifying or locating the order. I even attempted multiple password resets, and nothing is sent to my inbox.

I’m now stuck paying for items I never received, and Nasty Gal is doing absolutely nothing to rectify the situation. This feels like fraud, and the lack of accountability is unacceptable.

Avoid this company. If something goes wrong, you’ll be left on your own.

Placed an order, of which 2 items are perfect and one is not. I tried to return this item, using the tracking details provided (see order ID below) which works to bring up my full order, but the same ID does not allow you to place a return, with an error coming up stating "Order not found. Check these details match your order confirmation." Immediately opened a whatsapp chat to discuss and resolve, at 8:41am. by 8:42am I was infomed via the chat that I have been transferred to an agent. It is now 4:35pm, still no agent, still no reply, still unable to place a return. At this point given how poor the service is, all 3 items will be going back!!!

UPDATE: THEY REPLIED TO THIS COMMENT TO SAY CUSTOMER CARE HAS BEEN IN TOUCH, THIS IS A LIE!!!! THEY GAVE ME THE SAME RESPONSE THE ROBOT GAVE! Absolute liers, cheat! Reporting the company to trading standards and citizens advice as we speak!!

The quality was abysmal. I paid $150 for two shirts and two skirts. They arrived late and felt like tissue paper. I returned them and 1.5 months later, I have not received my refund. The customer service is terrible. They have a useless AI assistant and make contacting a human super hard. I filed a chargeback with my bank since they’ve been useless in helping me.

Bought a bikini from them. Tried to track it with the order number they gave me which kept coming up as invalid- anyway bikini arrived eventually and I needed to return due to not fitting - all I could speak to was a robot on customer care. They got me a human to eventually talk to but barely helped before putting me back to a robot again. I wonder will they ever let me return and give me a refund. Won't be ordering from them again

Took 7 days for them to post. Dress arrived with huge rip on back. Waiting for customer service to reply to me in order to organise a return. Expect to have problems having now looked at other very negative reviews. Wish I never placed an order with them. Will have to see how long it takes. No dress for holiday now so absolutely Gutted. Returns system and lack of phone number or email really is crazy in this day and age

Since they started shipping with SpeedX.. buyer beware! Nasty Gal gave me a promo code to use that did not work because of my experience. Hopefully I get refunded for my order I never got thanks to SpeedX. I ended up having to reorder and I paid 30 more and I had to pay for
Shipping! Ugh!

I place an order for £150 received my items kept 2 and returned £100 worth of products. I received an email to advise my return had been processed and I would received a refund.
I have since contacted customer service who said they had issued a refund on 07/05/25 and it would take 5 working days. It has been 11 working days. Every time I try to contact customer service I am advised they are busier than usual and never get a response. I am owed £101.41 which I have been advised was refunded and was not!

Still waiting for a return!

Do not order, still waiting for a return for 2 items! They have sent me an email 2 weeks ago to say they received said items and that a refund will be in my account within 14 days- I have chased this up multiple times now and it’s just an auto response from a bot.
Very disappointed.

qualité horrible, produits trop petits trop courts

Worst customer service I’ve ever experienced. I made a return on May 1… no update on my return. No refund.. nothing. I’ve emailed them twice and no word. Never purchasing again

Please issue a full refund for my order (#GUS108321590) immediately. I received the package on May 12, 2025, and returned it on May 14, 2025, as instructed. The item was faulty—it arrived stained, used, and with a tissue in the pocket. I followed all return steps correctly and expect the refund to be processed without any further delay. Thank you.

Your agent said she’d refunded me for my order but clearpay are still charging me for it! Order Number: DUX040480603

Nice quality stuff, I just need them to bring back the nice fur coat I bought before but never seen it again 😭

Terrible company! Made my return almost a month ago now and I’m STILL waiting for a refund of nearly £100. Customer service is absolutely no help whatsoever, will be contacting my bank soon to see if they can help.

I ordered a dress from Nastygal and when it arrived, it was damaged. I reached out to customer service, and after a bit of chatting, Jay E. was able to refund me the full amount of my item.

Although I’m dissatisfied that the item arrived damaged, I’m grateful Jay E. was able to hear my concerns and offer me my money back.

Can somebody actually help me? I have items I forgot to send with the return and no email response and online chat is completely rubbish. Can you provide me with some return label so I can get my money back? Order number: DUX040038231