National Car-rentals Reviews 

Today is my daughters wedding 17/9/23
I was to set of to Newcastle, the vehicle was to be delivered between 10am - 12 pm
I’ve called office 3 times before 1.00 pmand nothing has been done on my last call they cut me off
This service of yours is disgraceful upon booking you take the money but up on delivering the vehicle no one seems to know what’s happening. I am truly upset with this company and will never be using it again

It’s now coming upto 2 months and still no luck with my refund despite several calls and emails

It’s coming up to 2 months and my money still has not been returned.
Despite several calls and emails I am not getting any kind of response on your end all I’m hearing is the the matter has escalated to another department. I’m sorry to say but frankly I’m sick of hearing same thing over and over again.

Ho nelggiato due auto in due settimane tramite agenzia alla National.
In un caso non avevano ricbeuto la mia prenotazione (avevo l email dell agenzia con il numero di prenotazione!) E quindi ho dovuto aspettare del tempoin attesa che trovassero un auto.
Nel secpndo caso ho aspettato per un ora albanco perche la unica persona della National era lentissimo. Ha servito 3 persone in 1 ora. E la fila dietro di me era di altre 5 persone.
Pessima eaperienza. Diffidate del prezzo basso evidentemente speculano sul servizio

Pure rip off company. Hired a car in Port Hardy Canada and told that only CDW option for UK drivers had excess of C$500.
At end of hire agent ‘found a chip on windscreen’, not noticed by us it was so small. In UK would have been done free but I was told that ‘the policy’ was to replace screen and I would have to pay for it. Asked for copy of this policy and complaints procedure - neither provided. Just received invoice for cost, it states that it took 3 1/2 hours to replace to screen and cost of course was said to be above C$500.

National Car Rental Malaga is a fraudulent company!
Avoid at all costs.

Like every other review on here they come up with damages that dont exist. Mine was tyre tread despite the car being used for less than 100 miles and the evidence photo showed 5+mm of tread!

The police need to investigate this company.
I rent a car around the world weekly and ive never experienced anything quite like this.

AVOID!!

Very bad customer support, not responding to emails, no follow up after calling them.. frustrating company. This was Gatwick airport.

They had a nice selection of cars that suited our needs at the best price. The staff was helpful and knowledgeable, especially helpful since we were traveling from the US. At the time of returning the car, Remi went above and beyond to help us get a taxi to our hotel, while being very courteous and patient as we scrabbled to find the hotel address. Thank you Remi!

Rented a car for the 4th August in Asturias airport only to find out when I went to collect it that the booking had been cancelled due to lack of availability of cars!!! Was not given any other options and had to rent a car for less days at a much higher price. Unforgivable...

Picked up our rental at Southampton and two days later scratched the passenger side door avoiding a head-on with a truck traversing a narrow stone bridge in Wales. Door & mirror still worked fine and car was good so we reported the cosmetic damage and continued travelling for the next couple of weeks with no issues. When we returned the car damage was noted and our £200 damage deposit was refunded but they charged us £5,000.00 as a repair “estimate” saying we would be refunded the balance. Since then the only itemized bill was to replace the tire, about £180 including a bogus “admin fees” of £60. So they are holding £5,000 of our money but charge the tire repair to our CC on file. Presumably since the deductible was supposed to be £1,500 they send us a notice that they are refunding £3,500 but never process it. When we request the repair estimate they refuse and send us a page with four lines of numbers including the tire repair which was already billed and paid, another bogus “admin fees” and even the old con “loss of use” charge that was exposed and cost, I believe Hertz, millions decades ago. (They need to prove that every car in their fleet for the entire country was rented that day in order for them to claim they lost revenue while the car was being repaired.) Anyway, they credited our account for some, unsubstantiated number (around £1500) but refuse to supply any detailed documentation. We have insurance to cover any loss but how do you claim for amounts just pulled out of thin air? When we ask for documents they just send the same rental agreement, damage report, tire repair (done and paid for) and keep our remaining £3,500. Beware!

We hired a car from National and we were surprised to find they have just decided to debit our credit card 4 weeks after the car drop off claiming there was damage. No evidence of the damage was provided. They had already refunded our deposit.
As money has been taken out of our account we have asked for evidence of the "damage".
When we have checked our own photos the so called damage is clearly visible before we even got into the car.
I have heard about car rental companies using these tactics to make money.
We are now actively trying to get our money back.
Take photos of everything as they will try anything to make money. It is so unfair and constitutes fraudulent tactics.

Horrible / voiture ps disponible et service inexistant.

Aéroport de Cancun

I will not even rate it a 1 . I paid all the money in advance . The driver called Abrahim was 4 hours late getting to Heathrow . He was rude and uncommunicative, On being asked why he was four hours late he started banging his fists on the steering wheel. It was a very scary experience. The company directors have since then, reassured me and said that they are sorry and will compensate but so far they are "all talk and no action" despite my repeated phone calls and messages .I will never use this irresponsible , unprofessional taxi service again.
I will not recommend it.

Used National for a car hire in Mexico recently. During the trip a motorbike ran into the parked car and had to file a police report. Was advised that only the agency can request the report by the police which I asked them to do so that I could claim the money back.

Upon returning the car they had not requested the police report, had no record of the accident (despite ringing their 24 hour emergency number) and tried to charge an extortionate amount for the damage.

Separately, the car I received vs the original booking was quite different in size such that I had to pay for a larger car and they dont clearly advertise the "additional" costs (tax etc) such that the price you think you are going to pay vs the final cost are very different. Would not recommend anyone use National/Enterprise

Booked a car for 10days. Pickup and drop off in different city's. National were 250 pounds less than anyone else. Was given a free upgrade on pickup. The whole experience went incredibly smoothly. Couldn't recommend more highly.

If I could leave a minus rating I would, they left us stranded with a young baby only 2 hours before our moving time, with no apology and no customer support. They kept most of our money for which we will be taking them to small claims court. Budget rent a car who they subcontracted the van hire from also then over charged us astonomical fees, claiming it was a last minute hire, even though we'd had the van booked in for weeks. AVOID AT ALL COSTS!!! WORST COMPANY I'VE EVER DELT WITH

Excellent company no problems was really helpful and priced well didn't mess me about like avis did.

Car was fine. People were nice. But they didn't send me a receipt. Can't find how to get one online. Two different phone numbers I found. One disconnected. Other rang out.

Do they expect me to pay for this myself, as work does not pay expenses with a receipt?

Used National Car Rental when in Croatia and in Switzerland for long term rental and they were great. Line up was a little frustrating but I'm sure that was because we were just tired from our flight and wanted to cruise through and get to our hotel. Cars were clean, fuelled and ready. I think one of the issues I hear most through other travel sites was that there were hidden fees. I suggest that you be 100% transparent with your travel plans. We were clear in our intentions. Cross country, ferry ride, leaving the car in another city's airport. Will definitely use again.

This is my first time to write a bad review on something. We rented a car from National Waterloo Upper Marsh, London in April 2023. To start off, our deposit of £200.00 has not been refunded up to now (27 May 2023). After how many attempts (emails and calls), no one has responded. Very disappointing indeed.

But that is even just the tip of our issue with them. We initially paid for a petrol Ford vehicle for a trip from London to Edinburgh, via Lake District.

However, we were provided a mazda electric vehicle for our trip and was provided verbal assurance that charging EVs across the UK shouldnt be a problem as there are already heaps of charging stations. The trip turned out to be problematic and stressful.

The supposedly 4.5hours trip to Lake District turned to 12 hours of anxious driving.

First of all, the car had only 120 miles maximum distance. The meter on the dashboard was also not accurate and the estimated remaining miles kept flactuating every single time - for example, from point a to b, we would minus the total distance from the 120maximum distance of the car (120 miles minus 80miles, equale 40 miles remaining at the charging station), but as we drove, the estimated remaining miles kept going below 40miles, lowest we had was 10miles!)

Second, we were not given enough instructions and tips on how to use the car, even if we told them that we havent driven an electric car before. We even asked them to explain to us how it works as if we are a 5 years old children. This turned out to be very costly - at the fist charging station in Oxford, it took us 3 hours to get the car charged. There was a point that we were not able to unplug the charging cable from the car itself. The manual didnt have details on how to remediate it, and we had to watch youtube videos for us to know that the car had to be locked, then unlucked, for it to be unplugged.

For reference, this is our National Rental Agreement - 9DC8GX! Honestly, I just want my money back!

Dfw car rental by national was great. Talvin Revels went out of his way to prioritize our rental and get us in a car swiftly. The person in the garage was fast and so was the exit gate person. Fun car and great service!

Waited over 1.5 hours to complete a pre paid pre booked car rental in Zurich airport - totally ridiculous, IT not working, too few staff. No other companies seemed to have such a problem