National Car-rentals Reviews 

DO NOT DEAL WITH THIS COMPANY!! They are ignorant. They do not follow local laws, illegally enter credit card information and peoples PIN number to steal money. And then take more money then what is owing on the rental! Then after they get more then paid up to date, they call the vehicle in stolen with rcmp illegally and play a fake sob story. Deal with any other company besides national car rentals!

Excellent customer service and efficient flight to car service. Especially with the Tram in service from terminal to rental car center.

**National Vehicle Rental UK**
Hired a van from Ireland for use in the UK. First van arrived side door wouldn't open, multiple marks and I was concerned if I took responsibility of the van, the damaged would be blamed on me. Offered a replacement which I had no issue with until a box van arrived with a tail lift. I had ordered a standard van with side and rear opening for an Ikea click and collect. When I stated this to the delivery man he said speak to the office and he said your "aborting" the order. I didn’t know what this meant. I said I would call the office to discuss. Following my call, I was left with the impression that I would get a call back with and update. I advised yet again I have flown from Ireland and needed this van. Within 2 minutes of hanging up the phone I was charged a further £90.00 charge. I repeatedly called the reservations line and no answer. It was 2.30pm a Friday. I called over 20 times and nobody would answer. Still no call on Saturday. I was stuck with a wasted trip to the UK and zero come back from NVR. I have emailed 3 times and no response.
So, in short I was charged in full for the rental and also an abort charge and I received no vehicle. Shocking company and NO customer Service. Avoid at all costs. Don't be fooled by the website and easy booking process. This is just to get your money.

On pick up the staff were very helpful. The shuttle from the airport easy and the upgrade for our birthday a very lovely surprise.
The car was clean and seemed to be well looked after and the collection inspection through but efficient. Dropping off at Heathrow even easier (once we found it). Had a good set up there and easy shuttle to the airport. Very quick easy and friendly check-in. Kudos to National. If I had to pick one thing that could be improved, it was getting the directions to the drop off location. The London Heathrow location is not easy and we had to call to get the directions on a recorded message. We were ok as we had 2 in the car so one could drive and the other take note of the directions. If there was one in the car, this would have been impossible to be driving on the M25 and getting the directions.

Absolute bullies & cowboys. Gave me a car smaller than I paid for via Expedia. Didn’t care I couldn’t fit my baby in. Very aggressive man at picn uo. The main phone line admitted twice I was given a smaller sized car to what I booked. But said twice they were helpless and couldn’t enforce via the local pick up site in France.

I reserved a car a month in advance for Knoxville Tennessee. Two days before my reservation I called national to let them know my flight time was changed, instead of arriving at 11:45 am I now was getting in at 11:45 pm. national uses call centers from the middle east because it's cheaper than using American call centers. The problem is you can't understand them half the time. At least I barely could understand him. He said they're there till midnight. coming out of Atlanta we had mechanical issues and out flight was delayed. I called back, again to the middle East. He said, " no problem they will see your flight info and will wait". We arrived at Knoxville at 2:30 am and they were closed. Ya know that sinking feeling in your gut, like, what am I going to do now. God was looking over me and I see Budget car rentals was open waiting for their customers to get of the delayed flight. They set me up quickly. When I returned the car to Budget, I had a talk with the desk agents at National. They were super nice and very apologetic and said management won't let them wait. He looked up our information and said there was no flight info on there. Now, the middle eastern person I spoke to said he would make sure it was. He Screw up... I'm a solid customer at National as well as my colleagues. Don't let the name Budget fool you, the vehicles are as good as all other rental companies, and they have American call centers. I had a sweet new Hemi Challenger, and it was less$$. I now will rent only from Budget as well as my Colleagues. Hey national start using American call centers. Buy American Made, you know the saying...

Rented a car in September 2022 for 8 days. overall the customer service is beyond my expectation. the rep is nice, prompt and helpful. I got car better than I booked.
returning the car is easy and smooth, the customer service checked the car straight away and said ok, let me feel relaxed.
My wife left her vital medicine and cosmetic bag on the back seat when returning the car. we went back on the second days, the staff helped us found all things back.
Really a good rental experience.

Rented from New Orleans 9/11/2022 Kia (National Rental Car Representative), Ms.Kia was awesome, knowledgeable and friendly helping me choose a Elite Luxary SUV for my two months duration in New Orleans. National Rental Car 🚗 is well represented w/ Ms. Kia helping customers. Special thanks for all your professional assistance Ms. Kia & Ms. Teshe at checkout, awesome and professional support!

Rented a car at Glasgow airport weeks in advance only to get there an no cars available at the agreed pick up time - Made to wait 2 hours only to be offered a manual car which wasnt what we selected nor would fit our family and our cases etc.

We ended up going to the desk next door EuropCar who sorted us a car in 10mins with a far better service and customer experience.

Now I have a fight on my hands to get back my £95 'no show fee' which is a joke considering there was no car to collect.

Had a tire with cut sidewall. They had AA come out. They took car repaired tire then proceeded to charge me £152 for the tire, £91 for the AA call out and the real insult a £50 Ad fee.
I would walk or ride a bus before I rent from National aka Enterprise again.

I picked up a car at Geneva airport, found a small damage, before I drove away. Told the staff and took a picture, also before I drove away. 5 days after I returned the car the wrote me an e-mail saying they would charge my card for this damage. It is impossible to reach them by phone (waited 2 hours) and they have not answered my e-mails.

I expected to pay a £493.01 balance on arrival. I had a voucher telling me that THW, Tax, CDW, Premium location, TPL were all included. Nice ticks highlighting all the benefits of taking the quote. Only I hadn't read the small print. I ended up paying £1106.09 (£200 to be refunded on return of the vehicle). My choice was to either risk a £1000 fee per fault for pre-existing damage - yes pre-exisitng (I have checked with National Exeter since my return) or to pay for extortionate extra insurance. Extremely unfair. You are then charged an extra 20% for 'Premium Location Fee' and an extra 20% for 'VAT' so I ended up paying £400 for 14 days insurance, which is what it cost me to insure my own car for a year.

We had a great experience - The car was ready for us to pick first thing in the morning and Grace help me with the keys and the paperwork. Return the car was quick and simple once we worked out the London one way system.

Terrible service - picked up car at heathrow which then broke down on motorway same day - left me on the shoulder for 3 hours - I ended up getting an Uber.

Nous avons loué une voiture à Cannes pour la rendre à Toulon. Nous avons payé un tarif qui tenait compte de cette situation. Le matin on nous appelle pour nous dire que nous ne pourrons avoir notre voiture qu à 11h30 au lieu de 10h ( pratique pour être à l heure a un déjeuner quand on a de la route ) A Cannes la jeune femme au comptoir charmante nous dit que son collègue va nous donner la voiture ! Nous faisons l état et subitement il nous dit que puisqu on la rend à Toulon on doit payer 29€95 on lui dit que non cela a été prévu et non c est non il nous redemande notre carte de crédit pour être sur d être payé on lui montre notre confirmation il la regarde à peine ! Il faut qu on paye si on veut notre voiture et nous perdons encore du temps précieux …
Nous la rendons à Toulon ou la jeune femme est charmante et nous lui signalons le problème! Elle s empresse alors de nous dire que c était compris dans notre tarif et que cela est toujours compris à la base! Il suffisait qu il regarde un peu mieux notre contrat !
Nous lui faisons part de l agressivité de cet agent de Cannes qui ferait mieux d aller faire un autre boulot ! Elle nous a annulé la transaction

Vi skulle leje en bil i påsken og fik et tilbud fra National car rental. I deres tilbud var der, som de eneste ubegrænset kilometertal og da vi skulle køre en del, valgte vi dem. Da min kone skal hente bilen, fortæller selskabet at der er sket en fejl i systemet, og at det ikke er muligt at få ubegrænset km tiltrods for, at vi har booket tilbuddet i god tro og udfyldt alt korrekt. vi får et nedslag i de ekstra kilometer på 0,50 øre, men ender stadig med en ekstra regning på flere hundrede kr for en systemfejl hos National.
Vi har haft flere samtaler med selskabet, hvor de basalt set siger, at det er da ærgerligt for os, men ikke rigtigt deres problem. En virkelig dårlig start på påskeferien og første gang jeg har oplevet et biludlejningsselskab være så uforstående i deres håndtering af en sag.

My first time purchasing a car, Paul was very informative with the sales and finance side of things would recommend

It’s pity that’s a one star, cause I have rented cars from them all over the world and have given 5 stars, as they your only as good as your last job, well Heathrow was just that, booked an SVU, only got a corsa (1 litre tiny thing), as a corporate user as well as personal user, they where patronising to the point all I wanted to do was walk away and go elsewhere. No mention on my app about deposit for corporate hire, but they insisted no deposit-no car hire. Never in the other places in the world have I been no belittled. I won’t be hiring from Heathrow again.

When we arrived at the rental counter in the airport, it was empty and the agents who helped us were friendly, but slow as it seemed one of them was being trained. After all the rigamarole of signing contracts and paying, instead of being given the key to our car as we have experienced with every other rental company we've ever rented from in Reno, we were sent out to the booth in the garage to get the key from a different person. When we reached the garage, there was a long line of people who were also waiting at the booth. 30-45 minutes after we checked in for our reservation we finally reached the agent in the booth only to be told that they didn't have any convertibles on the premises and that we would have to wait for someone to bring one from another location. It seems to me that this should've already been taken care of, since we had already checked in 30-45 minutes prior. When the vehicle finally arrived it had dings all over it and the trunk liner was coming out. It took about an hour total to finally get our car, and it wasn't even very nice considering that we paid almost $600 for a week. When we asked the agent in the garage why we had to go through all this, she said it was because they were short staffed, which seems to be a recurring theme in the service industry lately. Perhaps employees would actually want to work if they were paid more. They put up with a lot of very rude people and deserve more than whatever paltry amount they're being paid. I don't need to know exact numbers to know it's not enough based on what I observed. As much as National rips off their customers for a car, they can afford to pay their employees a living wage. Customers shouldn't have to pay through the nose for crappy cars and crappy service. The extra step of getting the keys from a second person is inefficient, which is why no other rental company does it. I should be able to check in at the counter, sign my contract, get my keys, and be one my way, just like every other rental car company we've ever rented from anywhere. Needless to say, we will never rent from National again.