National Debt Relief Reviews 

419
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

This company literally saved my life! They lifted a massive weight off my shoulders. The people i dealt with over my plan were so kind and caring and oozed compassion. They went through every detail w... Toon meer

Beoordeeld met 5 van de 5 sterren

Amazing experience, I had 10 different accounts, after a few days the letters stopped coming, they stopped all the increase on my debt and I paid it all back without much struggle as they do a yearly... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Hi I just wanted to pass on some positive feedback about Roisin. I spoke with her yesterday and she was absolutely brilliant. She was friendly, patient and really knowledgeable, and she made sure I... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Spoken with a gentleman called John Coyle. Absolutely marvellous guy. Very informative, patient, helpful and attentive. Discussed my options in my best interests. Non judgemental and a pleasure to tal... Toon meer

Bedrijfsgegevens

  1. Schuldbemiddelaar
  2. Alternatieve financiële diensten
  3. Kredietadvies
  4. Financieel adviseur
  5. Schuldsaneringsservice

Geschreven door het bedrijf

There are several solutions available in the UK for addressing debts and it can be difficult to know where to begin when choosing the right one for your circumstances. We are a private company offering debt advice and solutions in the UK. We speak to 1000’s of people every month who want to do something about their debt and we help them identify what options are suitable for their situation. Our friendly advisors offer a listening ear and impartial advice on all solutions available, both formal and informal. When you contact us we will help you to identify what options you have available to address your debts.

National Debt Relief

Geschreven door het bedrijf

Professional Debt Advice
When you chat to us about your debts, you can rest assured that we have your best interests at heart. It is important that we advise you responsibly and objectively. We will discuss all options that you have available for dealing with your debts.
Excellent Customer Service
We have an excellent customer care team. We are a family run company and our advisors have all been with us for many years. They are highly trained and will be able to answer any question quickly and professionally. You will also find us very friendly.

Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

419 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,9

Alle reviews

(419)

14 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

National debt relief helped us when our…

National debt relief helped us when our backs were against the wall, during a tricky time and we disnt know where else to turn
They were nothing but helpful and kind about our situation from the very start. I would definitely recommend

16 november 2023
Beoordeeld met 5 van de 5 sterren

Seamless experience

Seamless experience. Olivia and Jacinta are such fabulous ambassadors for this company. They have a wealth of knowledge and experience and nothing is too much bother for them. Outstanding service!!

16 november 2023
Beoordeeld met 5 van de 5 sterren

Amazing company!!

Amazing company. I would give 10 stars if I could. I was at my wits end and didn't know how I would ever get my depts sorted out. I was dreading the first call but on the other end of the line was a lovely Irish guy called Patrick who took time to explain how it all works. I just couldnt see a way around it all but Patrick came up with a plan. I was so embarrassed about getting into such a mess but there was no judgement at all. I'm now on the road to becoming debt free and I can sleep at night not having to worry about debt collectors arriving at my door. Thank you everyone at National debt relief.

16 november 2023
Beoordeeld met 5 van de 5 sterren

From when i first contacted Debt Relief…

From when i first contacted Debt Relief they were very helpful, they explained things to me so that i could understand, any questions that i had the team were on hand to help. Exceptional service that i would recommend to anyone.

16 november 2023
Beoordeeld met 5 van de 5 sterren

Thanks for everything!

Thanks for everything!! Delighted my debt situation is finally resolved. Excellent service and hassle free - would recommend this company to anyone struggling with debt.

14 november 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Long delays to responses

Be Prepared for long delays in response if you use this company via email, considering you are paying for this service ( Cost of living crisis giving company increased workload is used as excuse, but when you are paying you should expect quick/efficent service) and also money you have paid being held for a week before being paid out to your creditors? which i find odd? ( high intrest account maybe?)

16 oktober 2023
Review zonder uitnodiging
Logo National Debt Relief

Antwoord van National Debt Relief

Hi Neil

Thank you for providing the additional information to enable us to identify you as our client.

Firstly, we are sorry to read that you feel let down by the response times. We are confused though as according to our records we have replied to nearly all of your emails within 2 days. We understand there was a time we took longer than this due to a bank holiday. We therefore deem the response times you have received to be better than acceptable. This is despite the fact that Covid and ‘Cost of Living’ over the last few years have meant we are dealing with a higher volumes of enquiries. We also deal with phone call enquiries immediately and pride ourselves on our high level of customer service. We answer calls within seconds.

Please note, 2 days response time for emails is an internal target only. We have set ourselves this target to be better than any other company providing this same service. Sometimes we can even manage to reply to emails within the same hour.

In regards to your comment of us possibly using a high interest bearing account, this is not the case. We actually keep money in a non-interest bearing account, so we do not receive any interest on client monies at all. The rules from our regulator, FCA, require us to make sure payments being paid out of this account are within 5 days of funds clearing. We have again deliberately set ourselves an even lower benchmark of 4 days. This is the absolute earliest we can pay out to make sure our clients have no issues regarding payments to creditors. We cannot possibly pay out any sooner because we have to ensure that the client account, in which all client monies are held, is kept safe and secure. Paying out sooner could mean that some funds will not have cleared fully.

We understand that you feel our service has fallen below a standard that you expect but we genuinely cannot provide a better service than we do. Response times and payouts are better than industry averages and expectations.

Kind regards,
National Debt Relief

Beoordeeld met 5 van de 5 sterren

After a disappointing experience with…

After a disappointing experience with UKdebtrelief I contacted National Debt relief and since the beginning I was helped and guided by the very competent and interested Leeanne Rouse. Took her 2 days to get my case sorted and in motion so I could start my IVA. A massive thanks to them and specially Leeanne who was very understanding and professional. The suffering associated with being in debt was made easier by this good people. It restored my faith in competence. After all there’s no need for a waiting period of 3 months to get your debts sorted like happened in my previous experience. I would give more stars but only 5 are allowed. Highly recommend this service!!!

12 oktober 2023
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

The team really helped me to cut down…

The team really helped me to cut down my debts and clear some of them, I did feel that towards the end I was paying them more in a fee than some of my debtors were getting. I also at times found that it was really difficult to contact anyone, if I sent emails it could be days before anyone responded. On the whole though they have helped me massively.

17 september 2023
Beoordeeld met 5 van de 5 sterren

Relief

when i first contacted national debt relief couple years ago I was able to speak to a agent who was extremely helpful and gave me great input as to my ongoing debts and the best possible solution to put into place a plan that would suit my financial status at that time .this was done with monthly payments by standing order and the relief to my mental well being was very welcomed to know i wouldn.t keep getting warning letters from companies wanting prompt payments or else ,im very grateful to all the debt management team and give all of you a thumbs up for helping people like me who was struggling with debt .you are indeed well needed in this world of today and you bring much needed help to all whom seek and rely on you to free themselves from unwanted debt /thank you all and God Bless.

21 augustus 2023
Beoordeeld met 5 van de 5 sterren

Great!

Was with this company for a number of years- were really helpful from start to finish a lot of changes were made to my plan over the years and they were patient and helped me.

16 augustus 2023
Beoordeeld met 5 van de 5 sterren

Literally relieving service

NDR fully took management of my debts, they made it pleasant to deal with them and accommodated every request and email I had. The confidence and trust I had in them relieved a lot of stress from me and I didn't have to worry about creditors contacting me, best thing I done was entering a DMP with NDR, not ever looking to get into one again but would highly recommend NDR

2 augustus 2023
Beoordeeld met 5 van de 5 sterren

Amazing experience of using NDR

From start to closing of my debt management plan I have had absolutely no issues and the team have been understanding of my situation I would definitely recommend to anyone else feeling their debt is getting ontop of them!!

20 juli 2023
Beoordeeld met 5 van de 5 sterren

NDR were a life saver

NDR were a life saver. Changed my life. I managed to fall into a little bit of debt which over the course of a year or two spiralled out of control. My debt was something I was ashamed of and ignored because I didn’t know or feel comfortable about going about getting it sorted. Then I fount NDR. Every person I spoke too were incredibly understanding and were easy to talk too. I can’t thank them enough. Top team.

18 juli 2023
Beoordeeld met 5 van de 5 sterren

Easy and hassle free management company

I started my DMP with these guys and Gals in 2018 and completed it this month after 5 years. From start to finish it has been faultless and everything has been just simple and easy. All the staff I have had dealing with are helpful and polite. You cannot ask for more than that as a service. If I ever had cause to use such a service again, I would not hesitate to seek help from NDR.

16 juli 2023
Beoordeeld met 5 van de 5 sterren

First Class, Outstanding Service!!

If I could give more than 5 stars, I would. I contacted NDR in 2020 due to financial problems related to COVID. They put me on a plan that I could manage and the process was so quick! Everyone has been nothing but lovely, supportive, professional and more importantly very understanding during the months I was struggling with money. I recently completed my plan a few days ago (alot quicker than expected!!) I would 100% recommend these guys. Thank you to everyone at NDR who dealt with my case over the years! It feels nice to be free of financial issues! :D

12 juli 2023
Review zonder uitnodiging

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