The booking process through my insurers was easy. I turned up at the shop and was greeted by a charming member of staff who explained the process and time. I left the car popped to a couple of sho... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie11 Taw Mill Business Park, Howard Avenue, EX32 8QA Barnstaple, North Devon, GB
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Lees wat reviewers zeggen
This is the second time we've had to have our rear windscreen replaced, both times by National Windscreens. This time we took it to the Barnstaple workshop where they did an excellent, efficient job... Toon meer
Bedrijf heeft geantwoord
What a wonderful service, from the telephone ops to the on the road engrs. Our replacement windscreen was not straight forward at all. The engr persevered, came up with the solution. Whilst it took a... Toon meer
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Phoned my insurance company,because it was related to windscreens was put onto National Windscreens. Polite very helpful all explained, appointment fixed. My local depot phoned, asked if I would like... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Barnstaple
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
11 Taw Mill Business Park, Howard Avenue, EX32 8QA, Barnstaple, North Devon, Verenigd Koninkrijk
- 01271-900-013
4,7
Uitstekend
267 reviews
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Antwoord van National Windscreens - Barnstaple
Thank you for your kind review. We're glad to hear that you were satisfied with our service.
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The technician was polite
The technician was polite, friendly and knowledgeable he did a fantastic job.
6 augustus 2024
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
top job as usual 👍
22 juli 2024
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Kept informed of progress and good job…
Kept informed of progress and good job done on scheduled date.
3 juli 2024
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very helpful and speedy done
26 juni 2024
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great Service!!
Very knowledgeable and efficient technician. Explained what needed to be done and why.
6 juni 2024
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
As workshop is only 5 mins drive from…
As workshop is only 5 mins drive from home it was no problem driving to workshop as weather was bad to have windscreen replaced at home address and was brilliant replacing and took just over an hour , as my insurance deals with national windscreens it was easy to book
7 juni 2024
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
2008 windscreen
Arrived on time, quick job and made sure the car was in a clean condition when finished
5 juni 2024
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very easy to deal with and also very…
Very easy to deal with and also very quick. Really nice staff they helped make everything great.
31 mei 2024
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
On time and very efficient…
On time and very efficient….also coped with a very busy household!
31 mei 2024
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fantastic Service
Fantastic Service, gave me a ring saying I could bring my car in early it only seemed to take a little while then another call to say it was ready really quick and such a nice man explained everything to me
22 mei 2024
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Well organised company
Was kept informed when during the day the person would come and repair my chip
Very pleasant man who was efficient and very polite
25 mei 2024
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Easy to find and my car went straight in and was fixed within 2hrs. Very friendly with excellent service.
24 mei 2024
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
lovely staff and good work
lovely staff and good work. Health and safety would probably close the work place though. Waiting room and stairs really awful and very dangerous.
22 mei 2024
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Invisible repair
Skillful, quick and invisible repair by a thoroughly professional practitioner
9 mei 2024
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Shoddy
Cills, inner and outer left covered in mud, no need for it as replacement was done on tarmac, no attempt was made to clean up.
Sealant left on windscreen, not a tidy job at all.
4 mei 2024
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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