Great service by Nathan. Let me know ahead of his visit that he would be arriving and gave me an accurate ETA. Very professional, helpful, advice given was sound and job was completed quickly and to... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie97-99 Derby Street, Bolton, BL3 6HH Bolton, Greater Manchester, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Great service, turned up on time and fitted the new windscreen very quickly, with no issues.
Bedrijf heeft geantwoord
Simple & efficient - I booked this company as my windscreen had a crack the full length of the screen; it would have failed the MOT. I was given the earliest date they had available & I was able book... Toon meer
Bedrijf heeft geantwoord
The fitter was very helpful. There was some confusion about the appointment time but the fitter changed his schedule to accommodate my request. Repair was carried out promptly and completed in a s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Bolton
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
97-99 Derby Street, Bolton, BL3 6HH, Bolton, Greater Manchester, Verenigd Koninkrijk
- 01204-235-168
4,5
Uitstekend
375 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great efficient service.
29 december 2023
Antwoord van National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Avoid broke the central locking
Passenger side glass replaced after break in.
Damaged door card, left bolts out, and broke the central locking absolute cowboy outfit avoid at all costs
31 oktober 2023
Review zonder uitnodiging
Antwoord van National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
The local Bolton branch accommodated an…
The local Bolton branch accommodated an on line appointment to my needs and on the day expected me. The windscreen replacement was available and i was quoted 2 hours for the repair to be completed. The manager of the unit (only staff member ) was superb and everything completed on time.
12 december 2023
Antwoord van National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Waiting for my arrival
Waiting for my arrival
Automatically new customer on arrival
Kept up to date with progress
7 december 2023
Antwoord van National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I booked appointment and they didn't…
I booked appointment and they didn't came on booked day .they said the vehicle was break down who was coming to repair and they didn't send any one to replace him on same day .then again I booked appointment and they give me long date not short date .I missed my shift on that when they didn't came .they came from Trafford centre
6 december 2023
Antwoord van National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great staff
Great, friendly informative staff. Did a brilliant job on fitting my new windscreen.
2 december 2023
Antwoord van National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast and friendly service
5 december 2023
Antwoord van National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Window replacement !
The operative was polite and expedient in his work !
The administration process was simple and the operative who arranged my appointment was helpful and polite !
25 november 2023
Antwoord van National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
He must have known they scratched it…
He must have known they scratched it and said nothing. The giveaway was returning to replace it and going straight to look at it before I opened the door. The customer service was excellent but a cancelled then repeat visit was annoying I lost time due to this. Then when job was done he just got in the van and drove off. Ideally I'd have preferred a different person on the 2nd visit.
18 november 2023
Antwoord van National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Excellent service was kept informed all…
Excellent service was kept informed all the way to 5he day of arrival pleasant experience
22 november 2023
Antwoord van National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy to book
Easy to book, ready for me when I arrived, work done within 2hrs when quoted 3hrs. Guys very friendly. A happy bunny!
10 november 2023
Antwoord van National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent *****
Very good service
Quick & easy at roadside to replace rear window.
Would recommend to a friend.
2 november 2023
Antwoord van National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service 👍
Great, friendly service. Very happy with new windscreen and no mess. 👍
2 november 2023
Antwoord van National Windscreens - Bolton
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Very good and ifficiant
1 november 2023
Antwoord van National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Delay in implementation of repair.
Windscreen damage reported on Saturday. Replacement not implemented until the following Wednesday lunchtime. As the occupants were on holiday away from their home the delay resulted in incurring 3 nights extra accommodation in an hotel.
18 oktober 2023
Antwoord van National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Great service
Great service, guy who came to fix my window was polite and straight to the job no messing around and left the area clean.
Evening arranging and having to rearrange the appointment the customer service was great.
Can not fault the experience.
27 oktober 2023
Antwoord van National Windscreens - Bolton
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
They gave me appointment but did not…
They gave me appointment but did not turn up all day and no communication. I had to chase this up and was offered another appointment in one week time. The repairer this time turned up and did a good job
16 oktober 2023
Antwoord van National Windscreens - Bolton
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Booked through the insurance company
Booked through the insurance company, date arranged, arrived and started work immediately. Quick turnaround.
20 oktober 2023
Antwoord van National Windscreens - Bolton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.