Great service. Had to take car in earlier than they indicated but that was no problem for them, did advise prior to date and time. Car ready when they said. Only issue I had was that screen was very s... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie14 Mason Rd, CO1 1BX Colchester, GB
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Lees wat reviewers zeggen
Very polite and professional, even recommended places for us to go whilst we wait(as he noticed we had the kids with us) job was done perfectly, car was kept clean, no dirty prints or stuff left in... Toon meer
Bedrijf heeft geantwoord
I have no complaints about the new windscreen or the manner in which it was fitted. The fitting was carried out professionally and reasonably quickly. Staff were polite and helpful. Would have awarded... Toon meer
Bedrijf heeft geantwoord
Efficient finish, the installer called me first thing in the morning to advise of his attendance time for PM, to save me waiting in for him. Attention to detail in a pristine finish and friendly, too!... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Colchester
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
14 Mason Rd, CO1 1BX, Colchester, Verenigd Koninkrijk
4,4
Uitstekend
497 reviews
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How are you still in business
How are you still in business customer service is absolutely shocking. Even the complaints procedure was a brush off. The fitting and the staff at the depot on the day of the appointment were great , friendly and professional . My grievance is the communication or lack of. I was twice promised a phone call which did not happen. No missed calls only receiving a text asking me to call. When I called the number left on the text I got the National call centre and just went round the whole process again. Waiting nearly two weeks to have a new screen to be fitted is not acceptable when it has a large split across it.so ended up taking it off the road. If I had not paid up prior to fitting I would have gone elsewhere locally.
17 februari 2026
Antwoord van National Windscreens - Colchester
We appreciate you bringing this to our attention. We are sorry to hear about the communication issues you experienced and the delay in getting your screen fitted. We'll review our communication process to ensure this doesn't happen again. We value your feedback.
All as planned
I was kept informed of what was happening and when the work was going to be undertaken and all went to plan
14 februari 2026
Antwoord van National Windscreens - Colchester
We appreciate you sharing your feedback. We're happy to hear that you were well-informed about the work being done and that everything proceeded according to plan.
Antwoord van National Windscreens - Colchester
We're glad the experience met your expectations, and we appreciate your feedback.
Antwoord van National Windscreens - Colchester
We're happy to hear that everything is ok and there are no leaks. Thank you for your feedback; we appreciate it a lot.
Windscreen replacement
I can only say that the experience was a good one , as I dropped our vehicle off, to have the windscreen replaced, they told me they would let me know when it was ready, and how long it should take.
10 februari 2026
Antwoord van National Windscreens - Colchester
We're happy to hear that your experience was a good one. Thank you for letting us know that you were informed about the progress of your vehicle's windscreen replacement. We appreciate your positive feedback.
Thanks
The team are very kind and friendly, the appointment was easy to book and the whole process was completed smoothly. Thank you very much.
3 februari 2026
Antwoord van National Windscreens - Colchester
We appreciate you taking the time to leave us a review. We're happy to hear that the team was kind and friendly, booking was easy, and the process was smooth!
It was a very fast service and the…
It was a very fast service and the workers are lovely
3 februari 2026
Antwoord van National Windscreens - Colchester
We appreciate you sharing! We are so happy to hear that you received very fast service and found our workers lovely.
Windscreen replacement
I dropped off my car, the mechanic was polite and as promised he called when my car was ready. Windscreen replaced and car cleaned after the work done.
7 februari 2026
Antwoord van National Windscreens - Colchester
We appreciate your positive feedback! We're happy to hear that the mechanic was polite and that you were pleased with the windscreen replacement and car cleaning.
Simple and easy to follow and the…top service
Simple and easy to follow and the service was quick and thorough, I was very pleased with the service provided.
30 januari 2026
Antwoord van National Windscreens - Colchester
We appreciate you taking the time to leave us a review. We're happy to hear that our service was simple, easy to follow, quick, and thorough for you.
Had to wait on site as I had no way of…
Had to wait on site as I had no way of travelling back while the windscreen was being replaced. Luckily the staff were very accommodating and did the job as quickly as possible.
3 februari 2026
Antwoord van National Windscreens - Colchester
We appreciate you taking the time to share your experience. We're happy to hear that our staff was able to accommodate you and complete the replacement quickly while you waited.
Charlie was brilliant
12 januari 2026
Antwoord van National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Colchester
We regret that our timing and interaction did not meet your expectations. We appreciate your feedback and will address these issues.
Professional service
Professional service. The technician coming in time,nice man.The proper job has been done quick and clean.
29 december 2025
Antwoord van National Windscreens - Colchester
We appreciate your positive feedback! We're happy to hear that you received professional service from a technician who was punctual, courteous, quick, and clean.
Antwoord van National Windscreens - Colchester
We appreciate you sharing! We are so happy you were pleased with our quick, efficient, and friendly service. Thank you!
Job done very efficiently and exactly…
Job done very efficiently and exactly as expected
16 december 2025
Antwoord van National Windscreens - Colchester
We're happy to hear that our work met your expectations with such efficiency. Thank you for your positive feedback; we appreciate it.
Turn up to the appointment during the…
Turn up to the appointment during the time and day you said. Instead of me having to waste 2 days sitting in waiting for you to arrive. Bad service.
8 december 2025
Antwoord van National Windscreens - Colchester
We regret that we did not meet your expectations and that our service inconvenienced you. We appreciate your feedback and will review our scheduling to improve our service.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Antwoord van National Windscreens - Colchester
Thank you for your positive feedback!
Antwoord van National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Colchester
We appreciate you sharing. We are so happy you were pleased with our good, no-hassle service. Thank you!
Overall great experience
Easy booking system
Friendly staff
Quick service
Overall great experience
5 december 2025
Antwoord van National Windscreens - Colchester
We appreciate your positive feedback! We're so glad to hear that you found our booking system easy to use, our staff friendly, and our service quick, resulting in a great overall experience.
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