Great service. Had to take car in earlier than they indicated but that was no problem for them, did advise prior to date and time. Car ready when they said. Only issue I had was that screen was very s... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie14 Mason Rd, CO1 1BX Colchester, GB
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Lees wat reviewers zeggen
Very polite and professional, even recommended places for us to go whilst we wait(as he noticed we had the kids with us) job was done perfectly, car was kept clean, no dirty prints or stuff left in... Toon meer
Bedrijf heeft geantwoord
I have no complaints about the new windscreen or the manner in which it was fitted. The fitting was carried out professionally and reasonably quickly. Staff were polite and helpful. Would have awarded... Toon meer
Bedrijf heeft geantwoord
Efficient finish, the installer called me first thing in the morning to advise of his attendance time for PM, to save me waiting in for him. Attention to detail in a pristine finish and friendly, too!... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Colchester
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
14 Mason Rd, CO1 1BX, Colchester, Verenigd Koninkrijk
4,4
Uitstekend
498 reviews
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A chip was sort of repaired
A chip was repaired, glue left on windscreen arojnd it and a small chip is still there.
19 september 2025
Antwoord van National Windscreens - Colchester
We appreciate your feedback and regret the glue residue and remaining chip. We'll review this to improve our service.
Very easy procedure a good job done and…
Very easy procedure a good job done and happy with the result.
17 september 2025
Antwoord van National Windscreens - Colchester
We're happy to hear that the procedure was easy and that you are pleased with the result. Thank you for sharing your positive experience with us!
Antwoord van National Windscreens - Colchester
We regret you experienced this. We'll address this behavior to ensure better service in the future. Thanks for your feedback.
Range rover windscreen
The fitter explained everything clearly, screen was fitted quickly and correctly.
I am happy with the screen.
5 september 2025
Antwoord van National Windscreens - Colchester
We're happy to hear that the installation process was clearly explained and efficiently completed. We appreciate your positive feedback and are glad you're happy with the screen.
Did an excellent job of replacing my…
Did an excellent job of replacing my windscreen at home. Left my car in good clean condition. Thank you
28 maart 2025
Antwoord van National Windscreens - Colchester
We're happy to hear that the windscreen replacement at your home went well and that your car was left in good condition. Thank you for your positive feedback!
very polite and efficient service
11 september 2025
Antwoord van National Windscreens - Colchester
We appreciate you sharing your feedback! We are so happy you were pleased with our polite and efficient service. Thank you!
Antwoord van National Windscreens - Colchester
We are happy to hear that you found our team efficient, courteous, and helpful. We appreciate your positive feedback regarding our clean premises.
Antwoord van National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Colchester
We're happy to hear that the windscreen repair met your expectations with prompt and courteous service. Thank you for your positive feedback!
Antwoord van National Windscreens - Colchester
We're happy to hear that your experience was easy and efficient. Thank you for your perfect rating!
The operatives were perfect and carried…
The operatives were perfect and carried the refit very professionally.
It was a pity the exact time of arrival couldn't have been more precise at the on set as all day had to be given up to ensure the job was carried out.
28 augustus 2025
Antwoord van National Windscreens - Colchester
We're glad the refit was carried out professionally. We regret that the arrival time wasn't more precise and that it took up your whole day. We appreciate your feedback.
Replaced windscreen
On time very competent efficient
and friendly person
He left it all very tidy
21 augustus 2025
Antwoord van National Windscreens - Colchester
We're happy to hear that you had a positive experience with our services. We appreciate your recognition of our team's competence and tidiness. Thank you!
Antwoord van National Windscreens - Colchester
We're happy to hear that the replacement met your expectations with its speed and quality. Thank you for your positive feedback!
BEWARE - Colchester National Windscreens - Items charged for - Not supplied - Not refunded.
Charged for new window screen wipers at the same time as window replacement. No wipers arrived with the order, they replaced the screen and told me a refund would be made for the wipers. After 2 phone calls and over 2 months of waiting, no refund received whatsoever. I'm at a loss why i can call, they know the issue, they know they havent supplied, and yet the say the request went to Colchester National Windscreens and they will chase. Same every time, this is a joke. Use this company at your peril.
21 juni 2025
Review zonder uitnodiging
Antwoord van National Windscreens - Colchester
We regret that you were charged for wipers not received and that your refund hasn't been processed after multiple calls. We'll investigate this with the relevant team to prevent similar issues. We appreciate your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
My appointment was cancelled twice…
My appointment was cancelled twice because the technician called in sick on the day and I have booked an MOT which I have to cancel. I was then told if I need it fix I have to drive to my local branch which I have to loose a day's wages to do that, will not recommend
16 augustus 2025
Antwoord van National Windscreens - Colchester
We regret to hear about the multiple cancellations due to staff illness and the in branch offer wasn't suitable. We appreciate you bringing this to our attention and we'll review how to improve our service.
Very good and efficiet.
16 augustus 2025
Antwoord van National Windscreens - Colchester
We are happy to hear that you had a very good and efficient experience. Thank you for your feedback.
How not to run a business. Beyond lousy!
If I could leave no stars believe me I would. Booked windscreen replacement to take place three weeks before MOT was due.
1st appointment they did not show and just cancelled the appointment down without advising us, I had to chase in the evening to find this out. 2nd appointment we had to cancel due to a family emergency resulting in the car not being at the property but rebooked another appointment at the time. That appointment was today and guess what...... They have cancelled the appointment. I had to call them to find this out though. Absolute shower these guys. Complete waste of my time and two days wages.
19 augustus 2025
Review zonder uitnodiging
Antwoord van National Windscreens - Colchester
We're very sorry to learn about the repeated appointment cancellations and the impact on your MOT preparations. We appreciate you bringing this to our attention. We'll investigate these issues to prevent similar inconveniences in the future.
Friendly service and the installation…
Friendly service and the installation quality is good
7 augustus 2025
Antwoord van National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Colchester
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Very efficient snd friendly service
Very efficient snd friendly service. Completed in much quicker time than expected.
5 augustus 2025
Antwoord van National Windscreens - Colchester
We appreciate you taking the time to leave us this positive feedback! We're so glad to hear you received such efficient and friendly service. Thank you again!
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