Excellent service from National Windscreens in Dorchester. Progress of my windscreen order always provided. Windscreen acquired quickly and then fitted within an hour. I went back to National Windscre... Toon meer
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Locatie
Wijzig locatieUnit G2, Marabout Industrial Estate, DT1 1YA Dorchester, Dorset, GB
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Lees wat reviewers zeggen
Was always weary about having windscreen replaced, would it be as good as factory fitting and could you tell it had been replaced with overspilling the adhesive and things. No need to worry tho!... Toon meer
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Everything went smoothly dropped the car off and just over an hour late it was ready for collection, nearly two weeks later now though and there is a very annoying tapping like sound but other than th... Toon meer
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Very easy to book and swift service. Far better than autoglass, who seem to feel that by getting an aggressive call centre operative to call me, stay on the phone after I've told them I'm sorted... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Dorchester
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit G2, Marabout Industrial Estate, DT1 1YA, Dorchester, Dorset, Verenigd Koninkrijk
- 01305-700-096
4,8
Uitstekend
296 reviews
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Antwoord van National Windscreens - Dorchester
We are happy to hear that you had a great customer service experience at our Dorchester branch. Thank you for your positive feedback.
Antwoord van National Windscreens - Dorchester
We're happy to hear that you found our communication helpful and the fitter competent and pleasant. Thank you for your positive feedback!
Antwoord van National Windscreens - Dorchester
We're happy to hear that the fitter provided a brilliant, clean, and quick service. Thank you for your positive feedback; we appreciate it.
Coms could have been better I had to…
Coms could have been better I had to chase up confirmation of appointment. But overall everything was on time and the work was done well The fitter was excellent called before and when he arrived. The tracking App was not any use it never updated but the phone calls kept me well informed Overall a good experience thankyou very much
24 september 2025
Antwoord van National Windscreens - Dorchester
We appreciate your feedback and are glad the work was completed well and on time. We're sorry our communication wasn't ideal and the tracking app didn't update as expected. We'll review our processes to improve. Thank you.
Antwoord van National Windscreens - Dorchester
We appreciate you taking the time to share your feedback with us. We are so glad you had a professional experience.
Antwoord van National Windscreens - Dorchester
We're happy to hear that you found our service flexible, friendly, and efficient. We appreciate your positive feedback!
Very good service
Quick appointment. Could track operative. Pleasant man and did thebjob well and quickly
9 augustus 2025
Antwoord van National Windscreens - Dorchester
We're happy you had a quick appointment and could track our operative. We're also glad the job was completed well and promptly. Thank you for your positive feedback!
New windscreen …
Arranging the appointment to fit the new windscreen was very easy. The work was carried out quickly and very professionally. Great service.
6 augustus 2025
Antwoord van National Windscreens - Dorchester
We appreciate your positive feedback. We're happy that arranging the appointment was easy and the work was completed quickly and professionally. Great service is what we aim for!
Antwoord van National Windscreens - Dorchester
We're happy to hear that you found our team friendly and clear, and that you appreciated our attention to detail. Thank you for your feedback!
Antwoord van National Windscreens - Dorchester
We're glad you had a fast and good experience. Thank you for your positive feedback; we appreciate it a lot.
Antwoord van National Windscreens - Dorchester
We're happy all went according to plan. We regret the fitting took longer than expected and appreciate your feedback.
Antwoord van National Windscreens - Dorchester
We appreciate your positive feedback! We're happy to hear you found our staff helpful, polite, and efficient. Thank you for sharing.
Antwoord van National Windscreens - Dorchester
We appreciate you sharing your experience! We're so happy you found our service efficient and friendly during your visit with us.
Top service
Excellent customer engagement. Swift no fuss service with great results and customer service.
1 juli 2025
Antwoord van National Windscreens - Dorchester
We appreciate your positive feedback! We are so glad you were impressed with our customer engagement, swift service, and great results. Thanks for your review.
Quick appointment to replace screen
Quick appointment to replace screen, professional and speedy service (despite mishap with first fitting)
19 juni 2025
Antwoord van National Windscreens - Dorchester
We appreciate your positive feedback regarding our professional and speedy screen replacement service. We're happy to know that you were pleased with the quick appointment, despite the initial issue.
Excellent customer service.
The call handler picked up quickly and the process was simple. I needed a new windscreen and I had an appointment booked just 2 days away.
At the replacement centre the technician was very helpful and reassuring, I was a little worried about the job and the recalibration of safety devices but he explained it all to me and showed me the recalibration equipment.
The job took less time than allowed and the vehicle was handed over in the clean, tidy and undamaged condition I left it.
Overall I am very pleased with all my experiences with National Windscreens and I would have no hesitation in recommending them.
19 juni 2025
Antwoord van National Windscreens - Dorchester
We're happy to hear that the call handling was quick and the booking process was simple. It's great to know the technician was helpful and reassuring, explaining the recalibration process clearly. We appreciate your recommendation!
One phone call and it was sorted
One phone call and it was sorted. The fitter turned up when expected and did an excellent job. I couldn't fault any if it.
17 juni 2025
Antwoord van National Windscreens - Dorchester
We're happy to hear that the service was easily arranged and completed to a high standard, meeting your expectations. We appreciate your positive feedback!
The staff were very helpful and the job…
The staff were very helpful and the job was done on time and within the time I was advised.
12 juni 2025
Antwoord van National Windscreens - Dorchester
We appreciate you mentioning our helpful staff and the timely completion of the job, which was finished within the estimated timeframe.
Dorchester fitter
The man was polite an i was early but said was no problem, he would give me a shout when ready, later he phoned to say car was done, did a nice job, definitely recommend Dorchester depot, and the fitter , thanks
27 mei 2025
Antwoord van National Windscreens - Dorchester
We appreciate you taking the time to share your positive experience. We're happy to hear that you were pleased with the prompt and courteous service at the Dorchester depot. Thank you for recommending us!
The man explained exactly what he was…
The man explained exactly what he was doing and made a very good job of it
23 mei 2025
Antwoord van National Windscreens - Dorchester
We're happy to hear that the explanation was clear and the work was well done. Thank you for your positive feedback!
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