Super easy to book, service was quick and efficient, and the staff were friendly. Despite hearing horror stories about others with the same model of car having windscreens fitted at other companies an... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really helpful staff, even though we were late for our appointment, the staff member we dealt with was courteous and helpful, even suggesting somewhere nearby where we might like to pass the time whi... Toon meer
Bedrijf heeft geantwoord
The installation of new windscreen was good, done in 2 hours, although rain sensor has not been tested yet. The disappointed was the booking and confirmation of exact drop off time as Was going to hav... Toon meer
Bedrijf heeft geantwoord
Great communication with updates on ETA . Arrived time stated well Mannered . Explained all correct information on driving & washing screen after it was fitted . Left car free from any debris glass .... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Ipswich
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit A Olympus Close, IP1 5LJ, Ipswich, England, Verenigd Koninkrijk
- 01473-396-156
4,2
Goed
554 reviews
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What went wrong
What went wrong! for a start our local branch couldn’t do it for several weeks. An appointment was made at the Ipswich branch, which is 21 miles away. An appointment was made for a Monday morning, we were on route, when I received a call to be told not to bother coming as the new screen was scratched. Another appointment was made for Wednesday, this time we drove all the way to the depot to be told that the 2nd screen was scratched. They then arranged for the fitters to come to our house and fit a new screen two days later. From the initial appointment to actually fitting the windscreen took 3 weeks, all this time we were unable to drive the car, except to drive to the depot, as it felt unsafe. I have informed the Insurance Company who they recommend National Windscreen that it is a terrible service you get.
16 augustus 2025
Antwoord van National Windscreens - Ipswich
We appreciate you bringing this to our attention. We are sorry to hear about the difficulties you experienced with the scheduling, the scratched screens, and the overall delay in getting your windscreen replaced. We'll review what happened to prevent similar issues in the future. Thank you for your feedback.
Antwoord van National Windscreens - Ipswich
We are sorry to hear about this experience with us. We'll look into the job to see how we can improve.
The fitter was very good
The fitter was very good - quick and efficient.
I was not impressed that the windscreen had not arrived in time for the fitting to be done at my home, as booked, and that I had to drive to Sproughton to get it done whilst I waited - or I would have had to re-book again (on previous booking it was raining). Otherwise would have been 5 stars
11 augustus 2025
Antwoord van National Windscreens - Ipswich
We appreciate your feedback and are glad the fitter was quick and efficient. We regret the inconvenience caused by the delayed windscreen delivery and the need for you to travel to complete the fitting. We'll review our logistics to prevent this from happening again.
Brilliant service delivery
The Technician (Aaron) at Ipswich branch was professional, responsive and timely with the replacement. Very clean and efficient delivery of service.
15 augustus 2025
Antwoord van National Windscreens - Ipswich
We appreciate your positive feedback. We're happy to hear that the technician at the Ipswich branch was professional, responsive, and timely with the replacement and that the service was clean and efficient.
Speeding and professional install
8 augustus 2025
Antwoord van National Windscreens - Ipswich
We appreciate your feedback and are glad you were pleased with the quick, expert installation service.
Antwoord van National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Poor
Time was messed up again luckily the engineer moved a job about. Still got rubber seal hanging from frame finger prints left all over windows glass on passenger seat.
30 juli 2025
Antwoord van National Windscreens - Ipswich
We appreciate your feedback and are sorry about the scheduling issues and the condition of your vehicle. We'll review this to ensure our standards are met.
Booked in for new windscreen
Booked in for new windscreen. Jarrod did the minimal paperwork quickly and his estimate of time required for replacement was spot on. Vehicle left tidy after work done. Job well done!
29 juli 2025
Antwoord van National Windscreens - Ipswich
We're happy to hear that the paperwork was quick and the replacement time was accurate. We appreciate your positive feedback regarding the tidiness of your vehicle after the work. Thank you for sharing your experience!
Fantastic service from national…
Fantastic service from national windscreens. I arrived early, was welcomed by your friendly team, who replaced my windscreen quickly and efficiently. Thank you.
24 juli 2025
Antwoord van National Windscreens - Ipswich
We appreciate your positive feedback. We're happy to hear that you received fantastic, quick, and efficient service from our friendly team. Thank you!
Brilliant service throughout.
Brilliant service throughout. My appointment was brought forward, which suited me better and the work my windscreen on was perfectly done. The personnel was friendly and very helpful too. I'll definitely recommend.
23 juli 2025
Antwoord van National Windscreens - Ipswich
We appreciate your positive feedback. We're happy to hear that we could bring your appointment forward and that you were pleased with the windscreen replacement. It's great to know you found our personnel friendly and helpful, and that you'll recommend us.
Excellent work and done in good time.
22 juli 2025
Antwoord van National Windscreens - Ipswich
We're happy to hear that our work met your expectations and was completed promptly. Thank you for your positive feedback!
Excellent communication and very…
Excellent communication and very accommodating when I had to rearrange last minute. Friendly and quick service. Came to house and promptly sorted.
16 juli 2025
Antwoord van National Windscreens - Ipswich
We appreciate your positive feedback. We're glad that you were satisfied with our communication and how we accommodated your rescheduling needs. We're also happy our service was friendly, quick, and convenient!
Antwoord van National Windscreens - Ipswich
We're happy to hear that you had a great experience with our team! We appreciate your kind words about our communication and speed.
Antwoord van National Windscreens - Ipswich
We appreciate you taking the time to share your feedback. We're happy to hear that you received good all-round service and helpful staff.
Antwoord van National Windscreens - Ipswich
We appreciate your positive feedback! We're so glad to hear you received first-rate service from our very professional fitter.
Good customer service
Updated on expected arrival
Completed quickly and efficiently
Given instructions for care of new windscreen
7 juli 2025
Antwoord van National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
First class service.
10 juli 2025
Antwoord van National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Overall disappointing
Whilst the replacement was good the experience beforehand wasn’t so good. Twice before I actually received the replacement I was booked in and the first occasion the replacement had been damaged and on then2nd occasion no one showed up. I received no call to advise what had happened and had to chase up myself. What compounded this was that I took two afternoons off work unpaid for the missed appointments
2 juli 2025
Antwoord van National Windscreens - Ipswich
We regret the issues you faced before your replacement. We apologize for the missed appointments and lack of communication, especially given the time you took off work. We value your feedback and will review our processes to improve reliability.
The first team came with the wrong…
The first team came with the wrong window and told me that they had re ordered the correct one. I also called to check this had been done.
On the day of fitting,
I had a phone call to say he was on his way and he talked me through what he was going to be doing. Took around 40 minutes. I went to see the completed job.
Very impressed, no mess or damage.
Thank you
25 juni 2025
Antwoord van National Windscreens - Ipswich
We appreciate you sharing your experience. We're glad you're impressed with the completed job and that there was no mess or damage. Thank you for your patience and for acknowledging the team's work.
Prompt & efficient service
27 juni 2025
Antwoord van National Windscreens - Ipswich
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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