National Windscreens - Nottingham Reviews 

743
•
TrustScore 4.5 uit 5

4,5

Unit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB

•

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Replacement windscreen. Professionally done and great Comms. Used the branch in Nottingham through insurance. Has to be said, Aiden is a credit to the company who could not have been more courteous a... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

National Windscreens in Nottingham replaced my windscreen and I had my car back in 4 hours with all driver’s aid systems calibrated and working. Excellent service. Staff were helpful and friendly.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The fitting was on time and completed efficiently. Would have liked it done sooner but realise thats not always possible.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Autoreparatie en -onderhoud
  2. ook in
  3. Autobedrijf/Garage
  4. Autoruitreparatie

Over National Windscreens - Nottingham

Geschreven door het bedrijf

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Contactgegevens

  • Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, Verenigd Koninkrijk

  • 0115-882-0454

4,5

Uitstekend

TrustScore 4.5 uit 5

743 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,5

Alle reviews

(743)

21.833 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Excellent services

Excellent services

5 maart 2026
Logo National Windscreens - Nottingham

Antwoord van National Windscreens - Nottingham

Hi,

Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.

Kind regards, National Windscreens

Beoordeeld met 5 van de 5 sterren

Brilliant service

Brilliant service. The gentleman that fixed my window were knowledgeable and very friendly. Thank you for 5 star service.

28 februari 2026
Logo National Windscreens - Nottingham

Antwoord van National Windscreens - Nottingham

We appreciate your positive feedback! We're happy to hear that the technician was knowledgeable and friendly and that you received 5-star service. Thank you!

Beoordeeld met 1 van de 5 sterren

Shabby work done by cowboys

I would never ever use this cowboy company again, I paid for the window fitter to replace my boot window, he dropped smashed glass into my boot lock and shut down the boot, my boot was then jammed, national windscreen are refusing to pay the garage who had to replace my boot lock because national windscreen told me they are not at fault and refused yo pay £150 which i had to pay, I did not cause the damage to the lock they did so why should I be out of pocket because they are shabby at there work ,,,I will not let this go I will take it to were ever I can to make them pay for there mistake , BE AWARE OF THIS COW BOY COMPANY STAY AWAY !!!!!!!!

17 februari 2026
Logo National Windscreens - Nottingham

Antwoord van National Windscreens - Nottingham

We regret to hear about the trouble you experienced with the boot lock and the related expenses. Thank you for bringing this to our attention.

Beoordeeld met 5 van de 5 sterren

Well communicated

Well communicated, organised and installed, as expected, to a professional standard.

26 februari 2026
Logo National Windscreens - Nottingham

Antwoord van National Windscreens - Nottingham

We appreciate your positive feedback! We are so happy to learn that the installation was well-organized, professionally executed, and communicated effectively, meeting your expectations.

Beoordeeld met 4 van de 5 sterren

Very professional and a very good job

Very professional and a very good job

2 maart 2026
Logo National Windscreens - Nottingham

Antwoord van National Windscreens - Nottingham

We appreciate you sharing that our service was professional and good! We are so happy you were pleased with us.

Beoordeeld met 1 van de 5 sterren

Avoid Avoid Avoid shocking workmanship…

Avoid Avoid Avoid shocking workmanship shocking customer service would not recommend anybody to this company had my back window replaced i can now not get into my boot which worked fine up till the so called window fitter got is hands on it now the company don't won't to know telling me it's my problem hope you go bust and all made redundant ha ha ha

17 februari 2026
Review zonder uitnodiging
Logo National Windscreens - Nottingham

Antwoord van National Windscreens - Nottingham

We appreciate you bringing this to our attention. We're very sorry to hear about the issues you experienced with the workmanship and customer service. Your feedback is invaluable as we look into this further.

Beoordeeld met 4 van de 5 sterren

Work carried out to a high…

Work carried out to a high standard,staff were polite and friendly however the time taken to replace the windscreen was rather long (5 1/2 hours) I appreciate that I was in a queue but the time seemed excessive

17 februari 2026
Logo National Windscreens - Nottingham

Antwoord van National Windscreens - Nottingham

We appreciate your feedback. We're glad to know the work was completed to a high standard and our staff were polite. We'll review the replacement process to reduce waiting times.

Beoordeeld met 1 van de 5 sterren

Avoid this company it is a complete rip…

Avoid this company it is a complete rip off , they sent a trainee out to replace my back window he dropped smashed glass in my boot lock then put the door down and jammed the boot shut, they would not fix the damage and customer services are just a bloody joke, please do not let this cowboy company touch your car , AVOID AVOID AVOID

17 februari 2026
Review zonder uitnodiging
Logo National Windscreens - Nottingham

Antwoord van National Windscreens - Nottingham

We appreciate you bringing this to our attention. We're very sorry to hear about the damage and poor service you experienced. Your feedback is invaluable.

Beoordeeld met 5 van de 5 sterren

Great service.

The appointment of as simple to book and windscreen centre easy to locate. Communications were good throughout, with the staff professional and helpful. Overall a smooth and faultless process.

18 februari 2026
Logo National Windscreens - Nottingham

Antwoord van National Windscreens - Nottingham

We appreciate your positive feedback. We're happy to hear that booking was simple, the location was easy to find, and our communications were good. We're glad you found our staff professional and helpful and that the process was smooth for you.

Beoordeeld met 4 van de 5 sterren

Great experience the issues I had were…

Great experience the issues I had were sorted out.

12 februari 2026
Logo National Windscreens - Nottingham

Antwoord van National Windscreens - Nottingham

We're glad the issues you experienced were sorted out for you. Thank you for your feedback; we appreciate it.

Beoordeeld met 5 van de 5 sterren

Car was booked in for windscreen…

Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be working as previously so contacted them again via email and was rebooked in for the following week for recalibration.. They were unable to find any issues with the calibration which took an hour to recheck. Very happy with the service provided and that they took the time to recheck the DAS system. No complaints.

12 februari 2026
Logo National Windscreens - Nottingham

Antwoord van National Windscreens - Nottingham

We appreciate you sharing your experience. We're happy to hear that we could recheck the DAS system, and that you were satisfied with the service provided. Thank you for your feedback.

Beoordeeld met 5 van de 5 sterren

Very good and professional experience

Very good and professional experience. The manager explained everything in a way that I could understand and I was really happy with the overall experience.

10 februari 2026
Logo National Windscreens - Nottingham

Antwoord van National Windscreens - Nottingham

We appreciate you taking the time to leave us a review. We're happy to hear that you had a very good and professional experience and that everything was explained clearly.

Beoordeeld met 3 van de 5 sterren

A Bit mixed

I liked the efficiency at reception and the pace at which the work was undertaken. Less happy about the fact that a compatible windscreen was used rather than a signed Mercedes one but was told it wouldn't affect my lease on the car and to take it up with the Insurance company. I haven't but will be letting them know if it is a problem when I return the car. Workmanship seemed ok

6 februari 2026
Logo National Windscreens - Nottingham

Antwoord van National Windscreens - Nottingham

We appreciate your feedback on the efficient service. We acknowledge your concern about the windscreen and the advice received. Please be assured that we aim to provide clarity on such matters and regret any inconvenience. We value your comments.

Beoordeeld met 5 van de 5 sterren

Above and beyond.

Unfortunately due to weather, which isn't their fault, they couldn't come to the original appointment, but the technician rang me and explained first thing in the morning, offered to do it at the yard or change the day. As I couldn't get to the yard and I was going on holiday in 2 days they managed to sort it the day after, great customer service in my opinion.
When the technician came he was friendly and efficient.
Good work from the entire team, forgot to mention the initial phone call was also friendly and efficient, getting it sorted made easy.

28 januari 2026
Logo National Windscreens - Nottingham

Antwoord van National Windscreens - Nottingham

We appreciate you taking the time to leave us such a wonderful review! We're so glad to hear that our team was friendly, efficient, and accommodating when rescheduling your appointment due to the weather. We value your feedback!

Beoordeeld met 5 van de 5 sterren

Helpful staff

Lady on the phone made it so easy to sort,5 minutes,staff at the depot were so helpful and bang on time gor when to pick up

31 januari 2026
Logo National Windscreens - Nottingham

Antwoord van National Windscreens - Nottingham

We're happy to hear that our phone support and depot staff were so helpful and efficient! Thank you for your positive feedback and for taking the time to share.

Beoordeeld met 5 van de 5 sterren

Very good service!

Very good service. Everything done on time and very helpful in keeping me updated. Highly recommended!

31 januari 2026
Logo National Windscreens - Nottingham

Antwoord van National Windscreens - Nottingham

We appreciate your positive feedback! We are happy to hear that you received very good service, everything was completed on time, and we kept you updated.

Beoordeeld met 5 van de 5 sterren

Very helpful!

30 januari 2026
Logo National Windscreens - Nottingham

Antwoord van National Windscreens - Nottingham

Hi,

Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.

Kind regards, National Windscreens

Beoordeeld met 5 van de 5 sterren

Really good very helpful could drop car…

Really good very helpful could drop car off night before witch helped a lot very happy with the service

27 januari 2026
Logo National Windscreens - Nottingham

Antwoord van National Windscreens - Nottingham

We're happy to hear that our service was helpful and convenient for you. We appreciate your positive feedback regarding the drop-off option and your overall satisfaction.

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