He arrived on time, having previously called to say he was on the way. He was polite and extremely professional. He let me know how he was going to work. When he finished he told me about the caring for the windscreen.

Two technicians turned up on time on one of the warmest days of the year and replaced the screen in my Transit Custom on my driveway. They were both polite and a credit to National Windscreens. There must be a reason why my insurers sent me to National Windscreens for a replacement and I now know why that is. It's called good old fashioned 'service' !

Professional, helpful and informative. A good visit.

Brilliant service from start to finish. I had a small chip on the windscreen which was easily repaired quickly and efficiently at the Reading branch. They have a waiting room and toilets if required, but there us also a retail park across the road where you can get food and drinks etc.

Helpful, efficient and knowledgeable staff

easy to book, friendly staff, good timely service

Found the people at Reading very fast and very easy to deal with would highly recommend

Service was great, staff courteous, job completed promptly on the day.
Two issues:
1. Earliest booking 7 days.
2. Couldn't get a home repair so had to take a day off work to go to site.

Excellent service. Very helpful and quicker than expected.

Initially told it would be 2 to 4 hours but was surprised 45 mins later to get a text saying its ready for picking up.

No problem at all. Just a shame they don't come at home
. Was a bit far for me

Great personal service. My husband had a hospital appointment and they worked round this for us..
Excellent service

Arrived on time, very courteous operative,first class job , very pleased.

The guys here were really helpful. It’s a bit detached from Reading (you could get a bus in) but there’s a Costa across the road and better still, there’s a large room at the repair centre which you can work in. Ideal if you need to wait around.

Easy to book and easy to change planned appointment day. Explained how they would be carrying the work and what to do in days and week after
Very professional.

Job completed to satisfaction. Very good receptionist helped explain why the job couldn’t be completed on our own driveway.

Prompt,expert service carried out by a pleasant , knowledgeable young person

Excellent service from start to finish

Well looked after, clear explanations when I arrived and after windscreen fitted. Very easy on the insurance / payment part.

6 February2025:
National Windscreens (only approved Aviva installer) replaced windscreen that had cracked. Entailed 2 hours’ wait in bleak south Reading.
Next day, I noticed heated screen element gridlines could not be observed. Frost on a subsequent day was not dispersed by the screen.
Contacted NW, who suggested a faulty electrical connector and arranged a mobile remedy.
The day before the remediation date (24 Feb) we were supposed to be informed of the time the fitter would arrive. This didn’t happen but on the morning of the date the fitter rang and asked to come at 10am. This was not convenient, and I let him know that I suspected the wrong windscreen had been fitted. The fitter, very obligingly, changed his time of arrival and promised to bring a correct windscreen. He proved as good as his word and fitted the new screen on that rainy Monday afternoon. Subsequently the heater element has proved operational, and the screen has not noticeably leaked in wet weather.
Comment:
Whilst the outturn was completely satisfactory, I wonder why the correct screen was not fitted in the first place. Was this a genuine mistake or was cost a factor in the decision to install what was presumably a much cheaper screen? The suggested faulty connector was not mentioned by the 24th February fitter; was this just a story to placate me? A less alert customer might not have questioned the job quite as promptly as we did. By the time the fault was firmly established as existing, the guarantee might not have been as solid or indeed might have expired altogether, or a multitude of excuses might have been offered.
Also, I was not best pleased that Aviva Insurance offered no alternative screen installers – Reading was a bit of a stretch for us, living in Newbury as we do.