National Windscreens were excellent when my windscreen got badly cracked while travelling to Cornwall on holiday . I went through my insurance but they got me booked in to Redruth for a replacement be... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ Redruth, Cornwall, GB
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Lees wat reviewers zeggen
Initially the screen chip was for repair. However, this could t be carried out due to the size. The photos I provided weren’t shown to the repairer. A new screen was ordered & fitted at the unit d... Toon meer
Bedrijf heeft geantwoord
Honestly a great experience, service was quick from booking to fitting. The two guys who came out were efficient and hilarious and made me feel at such ease about the whole service. Would highly recom... Toon meer
Bedrijf heeft geantwoord
Despite thinking the car would have to go into the National Windscreens depot and booking accordingly, NW called us and said there was no problem coming to us, which they did at an earlier and conveni... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Redruth
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit A1, Stanley Way, Cardrew Industrial Estate, TR15 1SQ, Redruth, Cornwall, Verenigd Koninkrijk
- 01209-780-069
4,7
Uitstekend
351 reviews
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Everything was great!
Everything! Ease of arranging repair, including submitting photos and getting a quote for excess costs. Updates and directions before appointment were regular and informative. Staff at Redruth branch were extremely helpful, efficient and professional. Made an inconvenient experience a lot less hassle! Thank you.
23 januari 2025
Antwoord van National Windscreens - Redruth
Thank you for your kind words and for taking the time to share your positive experience. We're delighted to hear that you found our process easy and that our staff at the Redruth branch were helpful, efficient, and professional. We appreciate your feedback and are glad we could make the experience less hassle.
Quick and professional service
Quick and professional service. Very happy with result and would definitely recommend
2 januari 2025
Antwoord van National Windscreens - Redruth
Thank you for your kind words and positive review. We are delighted to hear that you were happy with the quick and professional service and the result. We appreciate your recommendation and are committed to providing excellent service to all our customers.
National windscreens at Redruth excellent service.
National windscreens at Redruth gave an excellent service. Made an appointment for the following morning. Then phoned later in day to rearrange for that afternoon. Highly recommend this company.
20 januari 2025
Antwoord van National Windscreens - Redruth
We are delighted to hear that you had a positive experience with our Redruth branch. We appreciate you taking the time to share your feedback. We strive to provide excellent service to all our customers, and we're glad that our team was able to accommodate your needs.
Antwoord van National Windscreens - Redruth
We're thrilled you had a positive experience! We appreciate you taking the time to share your feedback. Knowing our communication was clear and the job met your expectations means a great deal to us. We strive to provide excellent service, and your review confirms we're on the right track. We value your business and hope to work with you again in the future. Thank you for choosing us!
Great service very friendly staff could…
Great service very friendly staff could not fault them
10 januari 2025
Antwoord van National Windscreens - Redruth
We're thrilled you had such a positive experience! Your feedback about our staff's friendliness and the great service you received means a lot to us. We truly appreciate you taking the time to share your thoughts. It's wonderful to know we met your expectations and that you couldn't fault anything. We strive to provide excellent service, and your review confirms we're on the right track. We hope to see you again soon!
Fantastic service
Fantastic service. We Had trouble getting another windscreen but Redruth national windscreen went above and beyond to get one for us and fitted it the next day. Brilliant customer service, updated us when they received the windscreen. Thank you so much, very happy customers on the 31st December
31 december 2024
Review zonder uitnodiging
Antwoord van National Windscreens - Redruth
We're thrilled to hear about your fantastic experience! It means a great deal to us that we could go above and beyond to get your windscreen replaced and fitted so quickly, especially during the busy holiday season. We truly appreciate you taking the time to share your positive feedback. Providing excellent customer service is our top priority, and your kind words about our team's dedication are incredibly rewarding. We're so happy we could help make your experience a positive one. Thank you again for choosing us!
First date agreed could not be met.
First date agreed could not be met.
Job was done, operative said he had cleared glass from car but on checking he had not removed the spare wheel under which was a significant amount. God intentions but met met by performance.
18 december 2024
Antwoord van National Windscreens - Redruth
We understand your frustration with the missed appointment and the incomplete service. We strive for high-quality service and appreciate you bringing this to our attention. We will use your feedback to improve our processes and ensure future appointments are met and services are completed to the highest standard.
Quick and easy
Quick and easy
Quick replacement of a rare windscreen, with good communication.
12 december 2024
Antwoord van National Windscreens - Redruth
We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process quick and easy, and that our communication was helpful.
The staff were professional
The staff were professional, courteous and explained how long the work would take. I was kept informed of progress .There was a place to wait and I was offered a hot drink while I waited.
The work was completed in the time advised, friendly service, good result!
5 december 2024
Antwoord van National Windscreens - Redruth
Thank you for sharing your positive experience. We are delighted to hear that you were pleased with the professionalism, courtesy, and communication of our staff. Your feedback is valuable to us and helps us to continue providing excellent service.
Really helpful staff
Really helpful staff, great service when replacing my windscreen.
5 december 2024
Antwoord van National Windscreens - Redruth
Thank you for your kind words! We are thrilled to hear that you found our staff helpful and that you were pleased with the service you received. We appreciate your business.
Well done National Windscreens …
Communications for my booking were excellent especially Dale in the Redruth depot making my insurance company get their act together- the job was carried out very well and timely - excellent customer service
28 november 2024
Antwoord van National Windscreens - Redruth
Thank you for your kind words. We are thrilled to hear that you were happy with the communication you received from our team, especially the support you received from Dale in the Redruth depot. We appreciate your feedback and are glad you had a positive experience.
Antwoord van National Windscreens - Redruth
Thank you for your kind words! We're so happy to hear you had a positive experience with our team. We strive to provide excellent customer service and appreciate your feedback.
Quick and easy
21 november 2024
Antwoord van National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Antwoord van National Windscreens - Redruth
We appreciate your kind words and are glad to hear you had a positive experience.
Very prompt and professional service
5 november 2024
Antwoord van National Windscreens - Redruth
Thank you for taking the time to share your positive experience. We appreciate you recognizing the promptness and professionalism of our service.
Antwoord van National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Keep in contact all the way through …
Keep in contact all the way through really helpful and friendly
29 oktober 2024
Antwoord van National Windscreens - Redruth
We appreciate you taking the time to share your positive experience. We're glad you found our communication helpful and friendly.
Very efficient and prompt service
Very efficient and prompt service. Would use again.
25 oktober 2024
Antwoord van National Windscreens - Redruth
Thank you for your kind words. We're glad to hear that you found our service efficient and prompt. We appreciate your feedback.
Antwoord van National Windscreens - Redruth
Thank you for your kind words! We're so glad to hear that you had a positive experience with our staff. We appreciate your feedback and will continue to strive for excellence.
Excellent service thankyou
24 oktober 2024
Antwoord van National Windscreens - Redruth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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