Excellent service, shame about the waiting area. Possibly by coincidence, an electrical fault occurred immediately after the windscreen was fitted. The attitude from the team was a simple 'Custome... Toon meer
Bedrijf heeft geantwoord
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Great communication and organisation from staff. Dropped my car with them in the morning, picked up a couple hours later. Screen replaced perfectly. All assistance/radar/camera systems working perfect... Toon meer
Bedrijf heeft geantwoord
Alarming estimates about the possible time-frame for the replacement from the admin centre, though a short wait time for the appointment which was good. Speedy service from the actual technicians at T... Toon meer
Bedrijf heeft geantwoord
Job well done by polite, experienced staff but facilities very poor. No waiting area or nearby location to have refreshment’s as unit is in an industrial estate on the outskirts of Thetford. This mean... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Thetford
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
3 Rutherford Way, Thetford, IP24 1HA, Thetford, Norfolk, Verenigd Koninkrijk
- 01842-250-017
4,6
Uitstekend
375 reviews
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Great efficient service
Great efficient service. Lovely friendly guys. There’s nothing to do close by though so I walked into town which was a good 20-25 mins each way but killed the time.
14 januari 2025
Antwoord van National Windscreens - Thetford
We appreciate your kind words about our service and team. We're glad you found our staff friendly and efficient. We understand that the location might not be ideal for everyone, and we appreciate your feedback on the walk into town.
Attention to detail and customer…
Attention to detail and customer satisfaction is second to none.
16 januari 2025
Antwoord van National Windscreens - Thetford
We appreciate your kind words and are thrilled to hear that you were satisfied with our attention to detail and customer service. We strive to provide the best possible experience for our customers and your feedback is invaluable to us.
Antwoord van National Windscreens - Thetford
Thank you for your fantastic feedback! We're absolutely thrilled you had such a positive experience with our service. Your comments mean a great deal to us and serve as wonderful encouragement for our team. We strive to provide excellent service to every customer, and your review confirms we're on the right track. We truly appreciate you taking the time to share your thoughts and hope to have the opportunity to assist you again in the future. Your satisfaction is our top priority.
Antwoord van National Windscreens - Thetford
Thank you for your positive feedback! We are glad to hear that you found our service good and efficient. We appreciate your kind words and are committed to providing the best possible experience for our customers.
Great Service!
Easy to deal with, quick service and pleasant, friendly and attentive staff!
Would definitely use again!
19 december 2024
Antwoord van National Windscreens - Thetford
Thank you for your kind words and positive review. We're delighted to hear that you found our service easy to use, quick, and our staff pleasant, friendly, and attentive. We appreciate your feedback and are committed to providing excellent service to all our customers.
My daughter had her screen replaced at…
My daughter had her screen replaced at Thetford. Had sensor issues which they resolved. First heavy rainfall 6 days later (late at night on M11) the passenger arm broke and stopped in the middle of the screen. The driver’s wiper then got snagged and broke off. 3 hours standing in the rain waiting for recovery to be told the retaining bolt on the spindle hadn’t been tightened properly and since quoted over £300 to replace. No apology from National Windscreens just told they don’t cover any damage or faulty workmanship. AVOID.
12 december 2024
Review zonder uitnodiging
Antwoord van National Windscreens - Thetford
We understand your frustration with the recent experience. It's disappointing to hear about the issues you encountered after the screen replacement. We value your feedback and will use it to improve our services.
Stay clear!!
My windscreen was replaced in September to which a scratched screen was fitted so they had to re-replace. After canceling on me numerous times it eventually got sorted BUT an interior trim was damaged in the process…
2 months later!! (7 booked appointments)
After so much time wasting, messing around etc I eventually got a technician to come out to replace the part they damaged but he didn’t replace it, just used a knife to ‘clean it up’ and off he went again.
I was promised the trim that was ordered specifically for my car would be posted to me & a £50 goodwill gesture sent back, I have received the £50 but no trim and now they do not respond to me.
Being self employed I have lost so much time & money due to being constantly messed around by national windscreens with let down appointments etc and now even more out of pocket with a trim that I have to replace👍🏻
16 september 2024
Review zonder uitnodiging
Antwoord van National Windscreens - Thetford
We understand your frustration and apologize for the inconvenience caused by the delays and issues you experienced. We strive to provide excellent service and are disappointed that your experience fell short of our standards.
We appreciate you bringing this to our attention and will investigate further.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Antwoord van National Windscreens - Thetford
We appreciate your kind words. It's wonderful to hear that you had a positive experience.
Antwoord van National Windscreens - Thetford
Thank you for your feedback! We're glad to hear you found our service quick and professional.
Antwoord van National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
A* service
Friendly staff, top job from start to finish. Would use again definitely. Thanks again
30 oktober 2024
Antwoord van National Windscreens - Thetford
Thank you for taking the time to share your positive experience. We're delighted to hear that you were happy with the service you received. We appreciate your kind words and look forward to welcoming you back in the future.
Great Job done
The fitter was very good. He let me know 20 minutes before he arrived and did a great job fitting the windscreen. He was courteous and professional. Tidied up afterwords and took all rubbish with him. Thank you Kiran D 👍
22 oktober 2024
Antwoord van National Windscreens - Thetford
We're delighted to hear about your positive experience. We appreciate your kind words about the fitter's professionalism and courtesy. It's great to know he went above and beyond to ensure a smooth and tidy installation. We're glad you're happy with the service.
Easy Reliable and efficient to book and change appointment…
Easy to book and change appointment with minimal fuss. Thank you.
22 oktober 2024
Antwoord van National Windscreens - Thetford
We appreciate your kind words and are delighted to hear that you found our booking and appointment change process easy and hassle-free. Your positive feedback motivates us to continue providing excellent service.
Quick efficient and friendly staff
Quick efficient and friendly staff. Highly recommended.
10 oktober 2024
Antwoord van National Windscreens - Thetford
Thank you for your kind words. We are delighted to hear that you found our service quick, efficient, and friendly. We appreciate your recommendation and will continue to strive for excellence.
Antwoord van National Windscreens - Thetford
Thank you for taking the time to review your recent experience. We are delighted to hear that you were happy with the service you received.
Phone call was made on the Saturday …
Phone call was made on the Saturday and was dealt within 2 days was very pleased with responce
8 oktober 2024
Antwoord van National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very friendly and helpful service
Very friendly and helpful service. The windscreen was fitted promptly and seems to be as good as new. It is a pity there isn't a branch nearer to us.
27 september 2024
Antwoord van National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
There was no portable car covering for…
There was no portable car covering for the gentleman to use as it was raining so was going to cancel but luckily neighbour let us use there garage otherwise would have been hassle to rearrange.
27 september 2024
Antwoord van National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Sent here by our insurance company
Sent here by our insurance company, easy to book easy to deal with. Friendly and accommodating staff.
24 september 2024
Antwoord van National Windscreens - Thetford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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