Got a booking promptly (within a few days of my old windscreen developing a crack), and the service was professional, friendly and fast. Within a couple of hours I was driving home with a shiny new wi... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnits 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW Trowbridge, Wiltshire, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
A tricky job as the car was a newly launched BMW IX3 Neue Klasse and i don't think any had previously needed a new windscreen. The work was carried out quickly and efficiently with a little tech suppo... Toon meer
Bedrijf heeft geantwoord
Shout to the team in Trowbridge. May not be the largest depot but the ream there did a great job on my replacement windscreen. Replacement was quick and even noticing wiper arms had been swapped when... Toon meer
Bedrijf heeft geantwoord
I would have given 5 stars, but I was disappointed with the payment options as there wasn't a option to speak with a human being? I had to have 3 or 4 attempts at paying the excess. Once paid I was g... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Trowbridge
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Units 9 & 10 Doric business Park, Avon Way, Canal Road Industrial Estate, BA14 8FW, Trowbridge, Wiltshire, Verenigd Koninkrijk
- 01225-220-187
4,6
Uitstekend
321 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Far superior service to Autoglass!
Far superior service to Autoglass when we had the same unfortunate experience of needing to replace the windscreen in April. They took 4 months to order the part and multiple issues with the service whereas National Windscreens communicated throughout and had the windscreen replaced within a week of the call. Would definitely recommend.
7 november 2024
Antwoord van National Windscreens - Trowbridge
Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you found our service to be superior to your previous experience. We strive to provide our customers with a seamless and efficient service, and we're glad that we were able to meet your expectations. We appreciate your kind words and recommendation.
Excellent Service
Friendly and efficient service. Kept in contact to update me on what time they expected to be with me and were courteous and informative.
30 oktober 2024
Antwoord van National Windscreens - Trowbridge
Thank you for your kind words. We're delighted to hear that you were happy with the service you received. We appreciate your feedback and are committed to providing excellent service.
Antwoord van National Windscreens - Trowbridge
Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience.
Really good service
Really good service, my windscreen was replaced quickly. Friendly, helpful and knowledgeable staff
29 oktober 2024
Antwoord van National Windscreens - Trowbridge
Thank you for your kind words! We're delighted to hear that you were happy with the service you received. We appreciate your feedback and are glad you found our staff friendly, helpful, and knowledgeable.
Antwoord van National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellect hassle free service
Good frist contact on the phone. Mobile van turned up on time, was clear about what could and could not be achieved. Made a good job and was good at communicating with customer.
21 oktober 2024
Antwoord van National Windscreens - Trowbridge
We appreciate your kind words! We're glad you had a positive experience with our team. We strive to provide excellent service and are pleased to hear that our technician was able to meet your needs.
Professional service
Windscreen on our minibus we required is an unusual shape.They had to order it from manufacturer. That wasn't a problem for National Windscreen. Within 5 days we had brand new windscreen fitted. Highly recommended
13 oktober 2024
Antwoord van National Windscreens - Trowbridge
We appreciate your kind words and are glad to hear that you were satisfied with our service. We understand that finding the right windscreen for your minibus can be challenging, and we're pleased that we were able to source and install a new one for you within five days. We strive to provide our customers with the best possible experience, and we're happy to hear that we met your expectations.
Great customer service
Great customer service, kept me informed throughout the process.
18 oktober 2024
Antwoord van National Windscreens - Trowbridge
Thank you for taking the time to leave a review. We're glad to hear you were happy with the service you received. We appreciate your feedback.
Efficient friendly operatives who…
Efficient friendly operatives who replaced my windscreen in exactly the time they had estimated. Would have been 5 stars but during the process, the windscreen washer tube was knocked off a mounting and I thought my washers had failed until I found and fixed the problem.
18 oktober 2024
Antwoord van National Windscreens - Trowbridge
We appreciate your kind words about our operatives and their efficiency. We're sorry to hear about the issue with your windscreen washer tube. We strive for a smooth and flawless experience for all our customers, and we'll take your feedback into account to ensure that such incidents are minimized in the future.
I could not get a clear answer to the…
I could not get a clear answer to the question "how long is it going to take to get the parts"
14 oktober 2024
Antwoord van National Windscreens - Trowbridge
We understand your frustration with the lack of clarity regarding the parts delivery timeframe. We strive to provide our customers with accurate and timely information. We will review our processes to ensure we are providing clear and concise communication.
Stone damage
Well informed of arrangements. Arrived on time. Job completed. 1st class.
14 oktober 2024
Antwoord van National Windscreens - Trowbridge
Thank you for your kind words. We appreciate your positive feedback and are glad to hear that you were satisfied with our service.
Everything went to programme and no…
Everything went to programme and no problems with my replacement and excellent service.
9 oktober 2024
Antwoord van National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service!!!
The appointment was easy to book, the service on the day was excellent and the work was great... I would highly recommend these guys!
4 oktober 2024
Antwoord van National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Very helpful
Very helpful, started on time, efficient and excellent work completed. Thank you.
3 oktober 2024
Antwoord van National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Kept informed from insurance claim to replacement.
Confirmation of appointment, reminder of the appointment all very helpful. Staff at reception were efficient and friendly and even gave us instructions on how to get to the town and what shops etc were there. Given a time of two and a half hours to complete the job but I received a phone call less than two hours later to say that the car was ready for collection. Good service.
1 oktober 2024
Antwoord van National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The gentleman that came out to see me…
The gentleman that came out to see me was punctual, really helpful and efficient.
16 september 2024
Antwoord van National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Repaired not replaced
Came to me and repaired the small chip. No need to replace the whole windscreen, brilliant. Polite and courteous technician.
19 september 2024
Antwoord van National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great Service
Friendly helpful staff who explained the windscreen replacement process. Very clean as no mess left on drive or in the vehicle
17 september 2024
Antwoord van National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Trowbridge
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.