Ordered a sample of seagrass on 24 Aug and by 2 Sept, still nothing received. Chased by phone and the young man explained they'd had problems obtaining samples?? That said, he was very helpful and pol... Toon meer
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Lees wat reviewers zeggen
I had such a great experience with The Natural Rug from start to finish. Their customer service was excellent, they followed up throughout the process without ever being pushy, but just enough to... Toon meer
Easy to order. Good communication. Just over two weeks from order to delivery. Once notified of readiness to ship, our rug arrived next day. Product looks consistent with the samples received. I am w... Toon meer
Great samples allowed the perfect choice to be made. Estimated timescales for delivery were 3 -4 weeks but came in 2. Easy to order online and good delivery tracking. Good overall experience. Rug is e... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
The Natural Rug Company is a UK specialist in Nature Fibre Rugs. We sell made-to-measure, bespoke Natural Rugs in a variety of materials. - Sisal, Seagrass, Jute, Sisool & Coir - 100% Luxury Wool - Custom Borders and Bordering - Use our Online Rug Designer Tool today - Family business - United Kingdom - Free Delivery to Mainland UK "Let us make the rug that makes the room"
Contactgegevens
1 Acacia Grove, CH48 4DD, West Kirby, Verenigd Koninkrijk
- 03330 344 403
- contact@naturalrugcompany.co.uk
- naturalrugcompany.co.uk
4,6
Uitstekend
93 reviews
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New Hearth Rug
An excellent company to deal with. I placed my order over the telephone. Ben was extremely helpful and the transaction was very smooth.
23 juni 2025
Really easy to order a sample
5 juni 2025
5 star customer experience
5 star customer experience. Super helpful, knowledgeable staff. Personalised service and advice. Highly recommend as a company.
27 mei 2025
Beautiful Divine Golden Sands sisal…
Beautiful Divine Golden Sands sisal runner for our hall. Superb quality and made to measure. Contact between ordering and delivery was excellent. Made in the UK too.
20 mei 2025
Review zonder uitnodiging
Great advice from Jensen
Great advice from Jensen. Very derailed, very thoughtful and extremely fast.
24 april 2025
Easy to order the free samples with…
Easy to order the free samples with free shipping too.
10 april 2025
Initial sample order
Initial sample order, great service to provide the perspective new buyer
26 januari 2025
Coir mat was not cut to correct size.
Lovely mat and quick delivery but I'm afraid the measurements are all wrong. I ordered 200cm x 65cm and instead we have 200cm x 125cm. We will try and cut it down ourselves and hope it doesn't fray! Otherwise we will have to return it.
20 december 2024
Delighted with the two rugs we ordered
Delighted with the two rugs we ordered. Great choice of materials and designs. Being able to order bespoke sizes meant we were able to get the exact dimensions we wanted rather than compromising with an “off the shelf” alternative.
Excellent service and we would not hesitate to recommend to others.
18 december 2024
Review zonder uitnodiging
Excellent product and service
Excellent product and service
I needed a custom larger size so used the design your rug feature : Sisal Panama New Champagne 200 x 300 cm with 8cm Tamarind Cotton Herringbone border . Toned brilliantly with our wood floor, arts and crafts chairs and table. Rug arrived in less that three weeks , very well packed . Customer service friendly, responsive and efficient. Could not be more satisfied.
21 november 2024
Review zonder uitnodiging
Plenty of choice and good customer…
Plenty of choice and good customer service. Rug arrived as expected and looks lovely.
14 mei 2024
Review zonder uitnodiging
This company offers an amazing…
This company offers an amazing selection of top quality rugs.
Ours looks stunning.
Highly recommend.
10 mei 2024
Review zonder uitnodiging
Really impressed with the quality of my…
Really impressed with the quality of my rug - feels very soft underfoot. Good range of colour options on the website. Efficient delivery.
9 mei 2024
Review zonder uitnodiging
Absolutely love my new sisal rug
Absolutely love my new sisal rug, it's transformed our living room! Delivery was prompt and rug arrived well packaged. Courier even helped me get it inside as it's quite large. Would definitely recommend this company!
7 mei 2024
Review zonder uitnodiging
Absolutely love my new sisal rug
Absolutely love my new sisal rug, it's transformed our living room! Delivery was prompt and rug arrived well packaged.
Courier even helped me get it inside as it's quite large.
Would definitely recommend this company!
6 mei 2024
Review zonder uitnodiging
Searched everywhere for a rug this…
Searched everywhere for a rug this size, so glad I found this company! Rug is perfect.
3 mei 2024
Review zonder uitnodiging
excellent service throughout
excellent service throughout. Rug is perfect. looks amazing, many thanks
2 mei 2024
Review zonder uitnodiging
Rug arrived quickly and was well…
Rug arrived quickly and was well packaged.
Lovely quality, very happy with it.
1 mei 2024
Review zonder uitnodiging
Antwoord van The Natural Rug Company
Glad to hear it! We take special care to ensure your Rug reaches you in perfect condition, every time. Thanks for the review!
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